Ameren, Missouri’s largest electric utility, was faced with the challenge of replacing a legacy solution that was no longer supported after the year 2000. The company needed a new system that would provide remote access to inline chemistry analyzer readings, including numerical output and trend graphs. The previous system was limited, with live chemistry data only accessible on a few PCs that had the legacy software installed. Ameren also aimed to eliminate the mainframe from the plant, which was a significant goal for the company. The challenge was to find a solution that would not only replace the legacy system but also enhance the accessibility of live data to all personnel on site, provide pager alarm notifications to technicians, and allow for remote accessibility and single web page views.

The Wallace Group, a recognized geosystem expert in the Pacific Northwest, faced a significant challenge when their servers crashed in fall 2020. The crash highlighted the need for a more reliable and efficient system to manage their projects, create invoices, and process payroll. The company was also grappling with the challenge of effectively supporting their distributed workforce due to the COVID-19 pandemic. Their on-premises solution was not fully equipped to support their teams when they had to close their offices temporarily. The company was also burdened with the cost of maintaining in-house hardware, including the purchase of a new server every five years and the cost of outsourcing frequent and expensive system updates to their external IT vendor to keep their systems secure and up-to-date.

Automotive special-shaped parts (engine camshafts, crankshafts, automotive interior parts IP, ID and other components) are characterized by irregularities, and difficulties such as reflective curved surfaces cause machine vision intelligent detection problems. The development of intelligent detection technology for such products in China is relatively slow. At present, more than 90% of the special-shaped parts production enterprises still remain in the manual visual inspection method. However, manual visual inspection is slow in detecting complex defects and has poor reliability (such as manual visual inspection of camshafts, skilled quality inspectors need 2-3 minutes per piece).

Chamberlain is the world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”.A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double-check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week.

MASMOVIL Group, the fourth largest telecommunications operator in Spain, was facing a challenge in extending its technological capabilities to build efficient and secure software products. The company needed to streamline its document management workflow and cross-selling to customers. The goal was to develop a solution that would ensure effective document management and build a cross-selling platform that would help their employees offer various tariff packages and discounts to their customers. The challenges included developing an intuitive UI using JavaScript (React), developing back-end for the Producto app with Java, ensuring the interaction of front-end and back-end through Apigee, building a Java project with Maven and Docker on the CircleCI platform, deploying applications to Kubernetes with the help of Helm, developing new microservices, designing Data Structures on the persistence layer, integration with an external CMS (Contentful), and working on improving the system’s performance.

Vitality, a company focused on making buildings smart by analyzing IoT data for energy savings and risk mitigation, faced a significant challenge as it grew. The company's original plan involved building basic analytics into its platform. However, as the company expanded, customer demands for analytics quickly outpaced what Vitality could build in-house. The company realized it needed to purchase analytics capabilities to stay relevant to its customers. These capabilities needed to be seamlessly integrated into its proprietary platform, matching the look and feel of its software, and delivering an industry-leading user experience. Additionally, Vitality saw a huge potential for future growth by augmenting its powerful algorithms with industry-leading embedded analytics.

Metinvest Holding, a global steel and mining company, was facing challenges with its enterprise content management. The company needed to streamline its processes and chose OpenText Extended ECM, an SAP-endorsed solution, as its enterprise content management platform. However, implementing this solution and integrating it into the SAP environment was a complex task. The company's IT arm, Metinvest Digital, partnered with an independent OpenText integrator, N-iX, to help with the implementation. The main challenges included performing a comprehensive system audit, redesigning the tech infrastructure and solution architecture, analyzing and refactoring the source code, migrating users from the old system to the new one, and training users on how to effectively use the system.

Kaunas, the second-largest city in Lithuania, is strategically located in the center of Europe, making it a crucial hub for logistics, economic processes, and innovation flows. Despite its small population of around 400,000, the city's location makes it significant for all of Europe. However, Kaunas faces several challenges. It has a growing elderly population, a deteriorating infrastructure, and a rapid increase in car numbers. Environmental issues such as global warming, air pollution, and water supply are also pressing concerns. The city's heating system, which serves nearly 90% of residents, faces problems with uninterrupted water supply and power consumption. Kauno energija, a company that has been operating in Lithuania since 1963, has been instrumental in improving community services and contributing to cost savings from the city budget. However, the need to integrate an IoT network to address these challenges is evident.

Mondelēz International, a global food and beverage leader, faced significant challenges during the COVID-19 pandemic. The company had to accelerate its consumer-centric growth strategy amidst the global disruption. A significant part of this strategy involved replacing outdated, disconnected systems and tools for innovation process management. Mondelēz needed a single solution for managing its innovation portfolio, resources, demand planning, and project execution. The company was also faced with the challenge of delivering products to market that exceed consumer expectations faster and more profitably. The existing disconnected legacy systems were hampering timely insights, decision-making, and resource allocation. There was a lack of transparency to the innovation portfolio which slowed project management and complicated governance. Outdated and fragmented analytics created a lack of innovation project visibility across global teams.

Toshin Industry Co., Ltd., a leading hoop plating company, was facing a significant challenge in managing the variety and quantity of items in their four factories. The company, which plates the contact points of electronic components for devices like smartphones, tablets, and personal computers, was struggling with storage space due to the increasing number of items. This issue was further complicated by the fact that multiple pieces of the same material were delivered, necessitating a first in, first out approach and matching of type and lot. As a result, employees were spending an excessive amount of time searching for materials and stored items, leading to a waste of valuable time and resources.

A Global 50 Consumer Packaged Goods (CPG) company was facing significant challenges with its North American truck shipments, averaging 25,000 per month. The company lacked a system for real-time monitoring of inventory in-transit, leaving operation team members in the dark about real-time disruptions and unable to prevent or mitigate late or non-delivery for their customers. The company's new strategic cross-docking network was underperforming due to inaccurate inbound Estimated Time of Arrivals (ETAs), which reduced the number of goods that could be cross-docked. The company's Transportation Management System (TMS) and Enterprise Resource Planning (ERP) systems were not receiving real-time information and rarely received shipment plan updates. Consequently, the company had to employ hundreds of people to manually update ETAs by making check calls to carriers, drivers, and customers. This manual process was not only time-consuming and error-prone but also latent, with disruption reports often received well after they occurred.

WBS TRAINING, a large provider of various training services, was facing challenges with their legacy monolithic learning management system and a desktop-based student management application. The learning management system consisted of several monolithic parts that required multiple authentications and constant synchronization, a process that was burdensome and could take several hours to complete. This resulted in low system performance and long loading times, hindering employee productivity. Similarly, the desktop application for student management, used to create learning course offers for students, was also plagued with performance issues. To boost their operational efficiency and ensure a smooth experience for students, WBS TRAINING decided to redesign their legacy learning management system into a unified platform and modernize the student management application.

The client, a US-based communication provider, was in the process of transitioning most of its services to mobile devices. They aimed to provide their users with easy, real-time, and seamless access to information, products, and services. However, they encountered issues with their authentication process, which was not robust enough and was vulnerable to attacks due to ineffective implementation of their authentication tokens and session management. The client realized the need for a solution that would facilitate secure access to resources through mobile apps without compromising performance. Two major problems were identified: the transmission of sensitive data through URL redirects during Single Sign-on (SSO) logins, and the increased security risks posed by SSO logins via web and mobile apps.

Trend Micro Taiwan, a global leader in IT security, faced a significant challenge in updating their anti-virus drivers and applications. The company needed to create installers up to 10 times a day to support frequent updates, a task that was slowed down by the need to coordinate development teams across different time zones in Asia and North America. The lack of an automated installation development tool with robust features further complicated the process. The speed of updating installers was crucial to the company's success, as it directly impacted their ability to protect end users and secure networks against breaches from targeted attacks.

Hindawi Limited, a leading disruptor in the publishing industry, faced significant challenges in managing its customer service. The company dealt with four types of customers: authors, editors, reviewers, and readers, each with unique queries and needs. Initially, Hindawi managed support through Gmail, with each staff member having an individual account and email address. However, as the company grew, this method proved ineffective. There was no oversight or reporting on communications, and the shared inbox setup led to unclear ownership of incoming tickets. Customer queries were being passed from one team to another, leading to delays in responses and resolutions. Furthermore, Hindawi operates with a mix of in-house and outsourced customer service teams, which added another layer of complexity to their customer service management.

Jeanswest, a renowned denim brand with over 230 stores across Australia and New Zealand, was facing challenges with its customer service operations. The company's customer base is highly loyal and engaged, with 70% of all purchases coming from existing loyalty program members. However, as Jeanswest continued to grow, its legacy customer service platform started showing gaps that threatened its ability to maintain its high level of customer service. The primary channel used for customer service was phone, but the legacy system was unable to cope with increasing call volumes, capture missed calls effectively, or provide a robust reporting structure. This lack of visibility into customer queries and siloed operations was hindering Jeanswest's ability to optimize call rosters and gain insights into its customers' preferences.

KaafMeem, a Saudi-based fashion e-commerce company, was facing challenges in its customer service operations. The company, which specializes in modern Arabic fashion, had traditionally used email and direct calls to handle sales queries, delivery information requests, and questions about refunds and replacements. However, they wanted to provide a more user-friendly channel for their customers to immediately access the Kaafmeem team. They were looking for a solution that would allow them to open a direct dialogue with their consumers, making the shopping experience as seamless and convenient as possible. The challenge was to find a platform that was popular among their customer base and could be integrated easily into their existing operations.

Kovai.co, a B2B SaaS company, was facing challenges in managing customer support across its multiple teams spread across different geographies. The company was using email for support, which made it difficult to route queries to the appropriate team and ensure correspondence with the Service Level Agreement (SLA). The company was looking for a solution that would offer a high degree of adaptability and scalability, and a mechanism to track, monitor, and adhere to the SLA. As a multi-product organization with multifaceted teams, Kovai.co wanted to provide a granular level of support across the platform. The company also wanted to ensure that customers are taken care of, their needs are understood, and realistic expectations are set.

The client, a leading wristwatch manufacturer from Switzerland, was faced with the challenge of ensuring a smooth and error-free performance of their smartwatch product and its synchronization with the dedicated Android and iOS applications. The company was committed to offering the best possible service to their customers with their new smartwatch product. Therefore, they needed to ensure the watch’s smooth and error-free operation in combination with the dedicated Android and iOS applications. The challenge was to ensure the highest levels of service quality of the new smartwatch.

AirAsia, a global leader in customer experience, was facing a significant challenge as it grew in popularity. The number of brand interactions was increasing, and without a self-service solution, customers were forced to wait almost an hour to reach an agent. This situation was putting the brand’s reputation at risk. Furthermore, by relying on call centres operating within local hours and languages, AirAsia was missing out on opportunities to create new connections and drive new sales with international audiences. The live agent support was available only on the website and through the call centre. The agents were overwhelmed by the volume of international interactions, and the customer wait time was around 45 minutes. The voice call centre support was limited to APAC hours.

Digicel, a leading mobile network and home entertainment provider in the Caribbean, Latin America, and South Pacific regions, was facing a significant challenge in maintaining a positive customer experience as they scaled. The company was dealing with 800,000 live chat interactions and approximately 5.5 million phone interactions per year, with 90% of brand interactions happening via voice. This model was not sustainable for their efficiency goals, especially as digital interactions became more commonplace in their customers' lives. Digicel had disparate regional call centres with different skill sets, making it difficult to provide a consistent customer experience. The company needed a solution that would not only be easy to adopt internally but also by the customers, supporting the 5 local languages and the nuanced local requirements of the 30+ regional markets they were serving.

Roskilde Kommune, a municipality in Denmark, was faced with the challenge of efficiently addressing the queries of its over 80,000 inhabitants. The municipality needed a solution that could provide consistent, quality responses to citizen inquiries, while also reducing the need for extensive employee training. The solution also needed to be easily updated and maintained by the municipality's employees, without requiring technical training. Furthermore, the municipality sought to improve the end-user experience through more interactive and readily available customer service.

Aramex, an international express, mail delivery, and logistics services company based in Dubai, was facing challenges in delivering consistent, quality IT services and support to its employees. As the organization grew, responding to service requests in a timely manner became increasingly difficult due to outdated processes and communication silos. Aramex was using an in-house legacy IT service desk that was rigid, ill-defined, and required constant resources to maintain and upgrade. The on-premise system was not easy to scale and could not keep up with the growing needs of Aramex. The company was in need of a flexible, agile IT service desk that could streamline its workflow and improve ticket resolution time.

In the data-driven world, marketing technology companies like Numberly are increasingly dependent on their ability to deliver valuable insights from diverse, large datasets to maintain a competitive edge. The greatest return on marketing and advertising spend is achieved by delivering precisely targeted, relevant, and timely messages. To maintain its position as a global leader, Numberly faced the challenge of including, processing, and reconciling large and diverse datasets, such as static data from CRMs and streaming sensor data. They needed to make this data accessible for data science and analytics in near real-time.

KTR Systems, a global company with over 1,200 employees and 24 subsidiaries, was facing a significant challenge in protecting its diverse and complex digital infrastructure from increasingly sophisticated cyber-attacks. The company's traditional security tools, which relied on historical data to detect threats, were proving ineffective against novel attacks. In 2019, KTR Systems fell victim to two instances of CEO fraud, confirming that their security measures were inadequate. The company's IT team was also limited in its ability to monitor global workforce activity around the clock. Furthermore, the company suffered an attempted ransomware attack, which, although thwarted before causing damage, highlighted the need for a more robust security solution.

Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its HR processes. With over 2000 employees worldwide and over 100 million transactions per year, the company was dealing with a high level of complexity and unpredictability in its workflow. The company was in need of a solution that could simplify its processes, add business value to their core HR application, address complexities in absence management, provide Employee Self Service access with necessary approval workflow, systemize production workforce planning and scheduling, maintain a 360-degree Performance Management System with incident tracking, and create and maintain panels/committees online. The solution also needed to be flexible enough to work around the existing system.

Kustomer, a company that unifies data from multiple sources to deliver consistent and personalized service and support, was in the process of building a new office space. They were in search of an access control solution that would provide a seamless experience for their employees. The challenge was to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant. The company needed a system that would not only be user-friendly but also robust enough to protect sensitive customer information, as they manage customer support for a lot of high profile direct-to-consumer brands.

AXA Switzerland, a leading insurance company in Switzerland, was facing the challenge of keeping up with the rapid changes in customer behavior, regulations, and technology in the insurance industry. The company realized the need to transform its traditional and analog business model to a more innovative and digital one to maintain its market leadership. The company's existing on-premises infrastructure was not flexible enough to allow the level of innovation and speed they desired. Furthermore, AXA Switzerland needed to gain cross-industry insights about future trends and customer preferences to continue providing relevant advice in a fast-changing world. The company also wanted to improve its internal processes by automating labor-intensive and time-consuming tasks and enhance customer experience through data-driven insights.

Brainly, a Kraków-based technology company, provides an online learning platform where students can ask questions and get answers instantly. The platform is used by over 350 million students and parents across 35 countries. However, Brainly faced a challenge in making its platform more accessible and user-friendly for mobile users. Traditional typed queries on smartphones were cumbersome and less efficient. Furthermore, Brainly needed to ensure that its solutions were multilingual, given its global user base. The company also faced the challenge of maintaining stable service during peak usage times, especially during the COVID-19 pandemic when the platform gained tens of millions of new users.

ER24 wanted transparent voice connectivity independent of whether there was a network failure from their Telco providers. ER24 required SIP based connectivity across fibre as a primary out and inbound solution while maintaining Telkom PRI’s as redundancy should Activate Telecoms’ SIP network be unavailable.