Roskilde Kommune, a municipality in Denmark, was faced with the challenge of efficiently addressing the queries of its over 80,000 inhabitants. The municipality needed a solution that could provide consistent, quality responses to citizen inquiries, while also reducing the need for extensive employee training. The solution also needed to be easily updated and maintained by the municipality's employees, without requiring technical training. Furthermore, the municipality sought to improve the end-user experience through more interactive and readily available customer service.

Aramex, an international express, mail delivery, and logistics services company based in Dubai, was facing challenges in delivering consistent, quality IT services and support to its employees. As the organization grew, responding to service requests in a timely manner became increasingly difficult due to outdated processes and communication silos. Aramex was using an in-house legacy IT service desk that was rigid, ill-defined, and required constant resources to maintain and upgrade. The on-premise system was not easy to scale and could not keep up with the growing needs of Aramex. The company was in need of a flexible, agile IT service desk that could streamline its workflow and improve ticket resolution time.

In the data-driven world, marketing technology companies like Numberly are increasingly dependent on their ability to deliver valuable insights from diverse, large datasets to maintain a competitive edge. The greatest return on marketing and advertising spend is achieved by delivering precisely targeted, relevant, and timely messages. To maintain its position as a global leader, Numberly faced the challenge of including, processing, and reconciling large and diverse datasets, such as static data from CRMs and streaming sensor data. They needed to make this data accessible for data science and analytics in near real-time.

KTR Systems, a global company with over 1,200 employees and 24 subsidiaries, was facing a significant challenge in protecting its diverse and complex digital infrastructure from increasingly sophisticated cyber-attacks. The company's traditional security tools, which relied on historical data to detect threats, were proving ineffective against novel attacks. In 2019, KTR Systems fell victim to two instances of CEO fraud, confirming that their security measures were inadequate. The company's IT team was also limited in its ability to monitor global workforce activity around the clock. Furthermore, the company suffered an attempted ransomware attack, which, although thwarted before causing damage, highlighted the need for a more robust security solution.

Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its HR processes. With over 2000 employees worldwide and over 100 million transactions per year, the company was dealing with a high level of complexity and unpredictability in its workflow. The company was in need of a solution that could simplify its processes, add business value to their core HR application, address complexities in absence management, provide Employee Self Service access with necessary approval workflow, systemize production workforce planning and scheduling, maintain a 360-degree Performance Management System with incident tracking, and create and maintain panels/committees online. The solution also needed to be flexible enough to work around the existing system.

Kustomer, a company that unifies data from multiple sources to deliver consistent and personalized service and support, was in the process of building a new office space. They were in search of an access control solution that would provide a seamless experience for their employees. The challenge was to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant. The company needed a system that would not only be user-friendly but also robust enough to protect sensitive customer information, as they manage customer support for a lot of high profile direct-to-consumer brands.

AXA Switzerland, a leading insurance company in Switzerland, was facing the challenge of keeping up with the rapid changes in customer behavior, regulations, and technology in the insurance industry. The company realized the need to transform its traditional and analog business model to a more innovative and digital one to maintain its market leadership. The company's existing on-premises infrastructure was not flexible enough to allow the level of innovation and speed they desired. Furthermore, AXA Switzerland needed to gain cross-industry insights about future trends and customer preferences to continue providing relevant advice in a fast-changing world. The company also wanted to improve its internal processes by automating labor-intensive and time-consuming tasks and enhance customer experience through data-driven insights.

Brainly, a Kraków-based technology company, provides an online learning platform where students can ask questions and get answers instantly. The platform is used by over 350 million students and parents across 35 countries. However, Brainly faced a challenge in making its platform more accessible and user-friendly for mobile users. Traditional typed queries on smartphones were cumbersome and less efficient. Furthermore, Brainly needed to ensure that its solutions were multilingual, given its global user base. The company also faced the challenge of maintaining stable service during peak usage times, especially during the COVID-19 pandemic when the platform gained tens of millions of new users.

ER24 wanted transparent voice connectivity independent of whether there was a network failure from their Telco providers. ER24 required SIP based connectivity across fibre as a primary out and inbound solution while maintaining Telkom PRI’s as redundancy should Activate Telecoms’ SIP network be unavailable.

OTP Bank Romania, a subsidiary of OTP Group, one of the largest financial groups in Central and Eastern Europe, was facing challenges in scaling customer onboarding due to manual processes and disjointed technologies. The bank was committed to providing exceptional customer experiences and wanted to stay close to its customers, understanding them, and proactively responding to their shifting expectations. However, the limitations in their existing system were hindering their growth and customer service. The bank was in search of innovative ways to manage operations and improve customer service through various banking services. The ultimate goal was to accelerate market growth by reimagining its IT infrastructure and making the customer experience the starting point for workflow designs.

Starbucks, the creator of the festive coffee and the original Red Cup, was facing increased competition during the holiday season. Other brands had begun to release their own versions of 'Christmas Cups' with a range of festive drinks, making the holiday period more competitive than ever. Starbucks needed to remind consumers of its originality and drive consideration and footfall. Additionally, the brand had to navigate the controversy around marking the start of the festive season too early, a move that some consumers love while others disapprove of. The challenge was to lean into this tension and celebrate the launch of Starbucks’ Red Cup in a way that would excite Super Fans and raise a refreshing smile amongst Aspirational Millennials.

Tokopedia, Indonesia's largest online mall, was facing a significant challenge in communicating its core offerings despite being a robust and well-funded marketplace platform. Established in 2010, the company had recently secured USD 100 million in funding from Sequoia and SoftBank. However, the company was struggling to effectively convey its value proposition to its two primary target groups: buyers and sellers. The challenge was to develop a marketing communication plan that would effectively target these two distinct groups independently, each with their unique needs and expectations from the platform.

Globe Telecom, a leading telecommunications service provider in the Philippines, was facing a significant challenge. The company was using Oracle applications in 90 percent of its services, but the cost was proving too high to maintain a competitive position. The company's IT team decided to shift towards the adoption of non-proprietary databases. However, the challenge was to find the best-fit open-source database and to ensure a smooth migration without any interruptions to service quality. Furthermore, Globe Telecom had to ensure that the new platform could handle telco-grade workloads, which are standard for the telecommunications industry but considered heavy in other sectors.

Infineon Technologies AG, a global top 10 semiconductor company, faced significant challenges in managing the volatility in demand and the bullwhip effect in their supply chain, especially during the COVID-19 pandemic. The semiconductor industry is characterized by capital intensity and high demand volatility, which is highly dependent on innovation cycles. The bullwhip effect, a phenomenon where order fluctuations are amplified as they move up the supply chain, was a major concern for Infineon. During the pandemic, the demand for automotive semiconductors dropped significantly due to reduced commuting, leading to excess inventory. However, when the market rebounded, the increased demand coincided with a global computer microchip shortage, exacerbating the bullwhip effect.

The client, a leading luxury store chain operating in over 100 countries, was facing challenges in analyzing the pricing policies of their competitors. They were using a third-party platform to retrieve competitors’ pricing data to develop their own pricing strategies and increase sales. However, the platform had limitations in expanding the number of competitors in pricing reports and had an insufficient accuracy level. The products mentioned in the reports matched the client’s products only by 70%. Moreover, the solution did not meet the client's accuracy requirements as it generated reports only on a daily basis and lacked real-time reporting. The client needed a solution that could provide near real-time reporting and more accurate competitor pricing data to improve their pricing strategies.

PrettyLittleThing, a rapidly growing UK-based fashion retailer, faced the challenge of expanding its software development capabilities to keep up with its business growth. The company needed a strategic tech partner who could assemble a team of dedicated software engineers with experience in developing e-commerce solutions and high load systems. The primary goals were to extend the in-house team with strong software engineers experienced in PHP, various JavaScript frameworks, AWS, and other technologies; automate the process of product creation on the client’s e-commerce website that has over 30,000 items; and speed up the software development process. The challenges included establishing effective communication and alignment among different distributed teams and developing functionality that helps manage thousands of products easily.

IT Era, an Advanced Consulting Partner in the AWS Partner Network (APN), often works with public-sector clients who face challenges such as tight budgets, small IT departments, and time-consuming procurement rules. One such client was the Instituto de Investigación, Innovación y Estudios de Posgrado para la Educación (IIIEPE), a publicly funded institute in Mexico that promotes innovation in education through research, technology development, strategic planning, and professional development programs. Until 2015, IIIEPE hosted all its online training programs on Moodle, a free and open-source learning management system, in an on-premises data center. However, when IIIEPE was given the opportunity to assist the Mexican Public Education Secretariat in providing a new platform for online courses for a national professional development program for high school teachers, they faced a challenge. Their on-premises data center was at capacity and setting up a new learning platform would have required procuring, configuring, and securing new physical servers, which would have been time-consuming and costly.

The client, a leading specialist digital challenger bank based in the UK, was faced with the challenge of redesigning and rebuilding their mobile banking application. The goal was to provide a more convenient way for their customers, primarily small businesses, entrepreneurs, and consumers, to interact with their platform. Additionally, they needed to implement Open Banking, a mandatory requirement from the UK financial institution. Prior to this, the client had outsourced the development of its mobile app to other vendors. However, they needed a strong team that would take over the development completely and implement new features to improve the functionality for both the client and its customers.