OTP Bank Romania, a subsidiary of OTP Group, one of the largest financial groups in Central and Eastern Europe, was facing challenges in scaling customer onboarding due to manual processes and disjointed technologies. The bank was committed to providing exceptional customer experiences and wanted to stay close to its customers, understanding them, and proactively responding to their shifting expectations. However, the limitations in their existing system were hindering their growth and customer service. The bank was in search of innovative ways to manage operations and improve customer service through various banking services. The ultimate goal was to accelerate market growth by reimagining its IT infrastructure and making the customer experience the starting point for workflow designs.

Starbucks, the creator of the festive coffee and the original Red Cup, was facing increased competition during the holiday season. Other brands had begun to release their own versions of 'Christmas Cups' with a range of festive drinks, making the holiday period more competitive than ever. Starbucks needed to remind consumers of its originality and drive consideration and footfall. Additionally, the brand had to navigate the controversy around marking the start of the festive season too early, a move that some consumers love while others disapprove of. The challenge was to lean into this tension and celebrate the launch of Starbucks’ Red Cup in a way that would excite Super Fans and raise a refreshing smile amongst Aspirational Millennials.

Tokopedia, Indonesia's largest online mall, was facing a significant challenge in communicating its core offerings despite being a robust and well-funded marketplace platform. Established in 2010, the company had recently secured USD 100 million in funding from Sequoia and SoftBank. However, the company was struggling to effectively convey its value proposition to its two primary target groups: buyers and sellers. The challenge was to develop a marketing communication plan that would effectively target these two distinct groups independently, each with their unique needs and expectations from the platform.

Globe Telecom, a leading telecommunications service provider in the Philippines, was facing a significant challenge. The company was using Oracle applications in 90 percent of its services, but the cost was proving too high to maintain a competitive position. The company's IT team decided to shift towards the adoption of non-proprietary databases. However, the challenge was to find the best-fit open-source database and to ensure a smooth migration without any interruptions to service quality. Furthermore, Globe Telecom had to ensure that the new platform could handle telco-grade workloads, which are standard for the telecommunications industry but considered heavy in other sectors.

Predictive Maintenance is a sophisticated approach in equipment management that employs machine learning to constantly monitor and evaluate the condition of machinery. This methodology aids manufacturers in predicting potential faults, significantly reducing production costs, optimizing device usage, and enhancing productivity. Key activities in predictive maintenance include continuous monitoring of equipment health, data-driven condition assessment, and using advanced algorithms for predicting potential failures. A digital twin—a digital replica of a physical object, contextualized within its environment—plays a crucial role in this process.A leading spiral welded steel pipe manufacturer in Turkey faced significant production challenges. The factory's production process, reliant on a series of interdependent machines, was highly susceptible to disruptions. Any machine failure would halt the entire production line, leading to unpredictable and prolonged downtimes. Additionally, the lack of sufficient failure data necessitated the generation of synthetic data using high-fidelity hybrid models.

Infineon Technologies AG, a global top 10 semiconductor company, faced significant challenges in managing the volatility in demand and the bullwhip effect in their supply chain, especially during the COVID-19 pandemic. The semiconductor industry is characterized by capital intensity and high demand volatility, which is highly dependent on innovation cycles. The bullwhip effect, a phenomenon where order fluctuations are amplified as they move up the supply chain, was a major concern for Infineon. During the pandemic, the demand for automotive semiconductors dropped significantly due to reduced commuting, leading to excess inventory. However, when the market rebounded, the increased demand coincided with a global computer microchip shortage, exacerbating the bullwhip effect.

The client, a leading luxury store chain operating in over 100 countries, was facing challenges in analyzing the pricing policies of their competitors. They were using a third-party platform to retrieve competitors’ pricing data to develop their own pricing strategies and increase sales. However, the platform had limitations in expanding the number of competitors in pricing reports and had an insufficient accuracy level. The products mentioned in the reports matched the client’s products only by 70%. Moreover, the solution did not meet the client's accuracy requirements as it generated reports only on a daily basis and lacked real-time reporting. The client needed a solution that could provide near real-time reporting and more accurate competitor pricing data to improve their pricing strategies.

PrettyLittleThing, a rapidly growing UK-based fashion retailer, faced the challenge of expanding its software development capabilities to keep up with its business growth. The company needed a strategic tech partner who could assemble a team of dedicated software engineers with experience in developing e-commerce solutions and high load systems. The primary goals were to extend the in-house team with strong software engineers experienced in PHP, various JavaScript frameworks, AWS, and other technologies; automate the process of product creation on the client’s e-commerce website that has over 30,000 items; and speed up the software development process. The challenges included establishing effective communication and alignment among different distributed teams and developing functionality that helps manage thousands of products easily.

IT Era, an Advanced Consulting Partner in the AWS Partner Network (APN), often works with public-sector clients who face challenges such as tight budgets, small IT departments, and time-consuming procurement rules. One such client was the Instituto de Investigación, Innovación y Estudios de Posgrado para la Educación (IIIEPE), a publicly funded institute in Mexico that promotes innovation in education through research, technology development, strategic planning, and professional development programs. Until 2015, IIIEPE hosted all its online training programs on Moodle, a free and open-source learning management system, in an on-premises data center. However, when IIIEPE was given the opportunity to assist the Mexican Public Education Secretariat in providing a new platform for online courses for a national professional development program for high school teachers, they faced a challenge. Their on-premises data center was at capacity and setting up a new learning platform would have required procuring, configuring, and securing new physical servers, which would have been time-consuming and costly.

The client, a leading specialist digital challenger bank based in the UK, was faced with the challenge of redesigning and rebuilding their mobile banking application. The goal was to provide a more convenient way for their customers, primarily small businesses, entrepreneurs, and consumers, to interact with their platform. Additionally, they needed to implement Open Banking, a mandatory requirement from the UK financial institution. Prior to this, the client had outsourced the development of its mobile app to other vendors. However, they needed a strong team that would take over the development completely and implement new features to improve the functionality for both the client and its customers.

The customer, an American vehicle and clean energy product manufacturer based in California, approached nVent SCHROFF with a unique requirement. They needed traditional protection for both rack-mounted and non-rack mount devices used for their battery charging, discharging, and thermal performance measurements. The challenge was to provide a solution that could accommodate both types of devices and also allow for customization on a cabinet by cabinet basis. The customer wanted the flexibility to decide what custom options they needed for their testing equipment, depending on the specific requirements of each cabinet.

IDI Independent Distributors Inc., a Canadian-owned business serving the industrial and safety industries, faced a challenge in providing its members with high-quality, enriched product information. The company recognized that its members needed a central repository for data to deliver consistent and trusted product information across various channels. However, smaller individual distributors lacked the resources to deploy a full Product Information Management (PIM) solution independently. IDI decided to invest strategically in a data management solution to help its members compete effectively in the digital marketplace with high-quality content. The goal was to build a vast repository of rich product content and digital assets to aid its members in growing their business across channels.

IIIEPE was looking for a faster, less expensive approach for deploying Moodle-based online learning environments that would still enable the Institute to meet high service standards.IIIEPE evaluated firms that could assist with this project and decided to work with IT Era.

Load and cluster sensor data for use in a predictive modelTrain a machine learning model to predict chiller failureDemonstrate speed of development and deployment by completing project in < 1 week

Royal Oaks App is a golf course mobile application based on Android and iOS platforms to enhance the golf experience on the course. The client requirement was to build an app using which they can track all the players, manage all the players who are currently playing, and provide some facility to players through this app. They wanted a GPS screen on this application which helps the player to know about his current status. Also, the player can see the details about how fast he is playing and how fast he can be. Using this app the user can order food as well.

Work zone detection is not cleard. Vehicle safety, road hazzards and fatalities are constraints.

Streamline platform for efficient developmentDeutsche Bank wanted to shorten development cycles to get products to market faster. But its restrictive infrastructure made integration difficult and application development slow. Managing thousands of servers and databases hindered growth and the adoption of emerging technology. “Many operating systems were being used across multiple datacenters,” said Emma Perkins, PaaS portfolio manager at Deutsche Bank. The bank also wanted to replace its traditional waterfall processes with a DevOps approach. To meet these needs, Deutsche Bank sought to establish a PaaS that would streamline development and management, reduce risk, and scale easily to support more agile work across its business.

A large power utility in Hawaii was grappling with the challenge of frequent equipment failures that occurred between their scheduled quarterly walkaround condition monitoring routes. The company, which operates several combined cycle natural gas fired power plants, was seeking a more efficient and reliable solution for condition monitoring on their Balance of Plant (BOP) generation assets. The assets included a critical Boiler Feed Pump (BFP), motors, several condensate pumps, heat drip pumps, auxiliary cooling water pumps, and half-a-dozen forced draft fans. The main issue was that significant equipment failures were happening in the intervals between their scheduled condition monitoring, leading to unplanned downtime and operational inefficiencies.

The client, a global provider of managed cloud services, was facing challenges in generating monthly service reports for their clients. The process was not cost-effective due to the extensive manual work involved and the use of a paid third-party tool. The root cause of this issue was the lack of a centralized and unified approach to handle the vast amounts of data received from their equipment. The company’s data was managed on-premises, leading to significant costs and scalability issues. The scattered IT resources also caused problems with data accessibility, leading to inefficient data governance, storage, and organization. This inefficiency was particularly problematic when generating Monthly Service Reviews (MSRs) - equipment performance reports sent to clients every month.

Vimeo, a leading professional video platform with over 150 million users globally, was facing a challenge in terms of visibility into production traffic and new merger and acquisition activity. The company's rapid scaling and recent acquisitions necessitated a robust application security program to prevent prevalent attacks like XSS, SQLi, API abuse, and account takeover. Additionally, Vimeo required a solution that would seamlessly integrate with their newly built AWS infrastructure without the need for extensive tooling and upkeep. The company also wanted all requirements to be consolidated under a single vendor for ease of use across multiple teams.

March Networks, a leading provider of IP video surveillance software and systems, was facing challenges with its legacy data architecture. The company had numerous point-to-point integrations that were difficult to maintain and often required custom coding. This complex web of integrations was slowing down the company's operations and making it difficult to streamline processes. The company decided to implement Salesforce CRM to support its customer pipeline, but the integration between Salesforce and SAP, the system of record for their accounts, was critical and complex. The company also needed real-time integrations to support its website and online portal, which were tied to Salesforce. The challenge was to modernize the company’s data processes and applications to align with March Networks’ growth ambitions, while also making integration processes more reliable and less prone to failure.

Transition Technologies, a Poland-based provider of advanced solutions for the energy, gas, industry 4.0, and bioinformatics markets, faced a significant challenge when a customer requested to use their flagship product, LUXtrade, in the cloud. The company had been implementing LUXtrade on-premises in Europe for almost 20 years and had recently started delivering it as software-as-a-service. However, the request for a cloud-based solution required Transition Technologies to deploy a cloud solution in just six months. This was a daunting task given the complex nature of LUXtrade, which includes features for RES management, algo-trading, forecasting, and data analytics. The company was confident in its ability to meet these targets with Oracle technology, but the short timeline for cloud deployment presented a significant challenge.

Efficio, a UK-based consulting company with a global presence, was facing challenges in streamlining its procurement processes. The company was heavily reliant on manual operations, which were not only time-consuming but also prone to errors. The company's key objective was to eliminate the manual work involved in conducting research and analyses. To achieve this, Efficio needed to extend their technological capabilities to build efficient and secure software products. However, they lacked the necessary resources and expertise to develop these solutions in-house. Therefore, they needed a reliable tech partner to help them develop a number of automation solutions.

SportsVTS, a US-based company that creates simulated reality training experiences, aimed to develop a VR solution that would enable players to minimize the injury risk and maximize their performance by training in virtual reality. The primary business goal was to create a realistic training simulation to enable a quarterback to master various techniques within a controlled environment and improve his playing ability without the risk of injury. The challenges included developing an AI component to maximize user experience realism, using full-body 3D scan for highly-detailed and hyper-realistic character models, applying corrective BlendShapes for recreating the player’s skeleton and body, using Locomotion Extend System to allow the player to access any part of the field smoothly, developing the character customization system based on real NFL players, tracing the ball trajectory to re-create it with maximum accuracy, integrating the experience with VR hardware, and developing functionality for setting 21 other players on the field.

The client, a Global Fortune 100 multinational engineering and technology company, was facing challenges with its existing logistics platform. The platform was used to manage goods and materials across its 400+ warehouses in over 60 countries. However, the platform had several flaws and was unsuitable for further scaling. The monolithic architecture of the platform made it inefficient and difficult to scale. The client had a vision to refactor the legacy platform but lacked the comprehensive in-house expertise to address the technical issues and make the platform more efficient and scalable. The client needed a solution that would streamline inventory management for more warehouses and improve the efficiency of internal logistics.

The client, a leading automotive technology company, was facing challenges in standardizing and streamlining the development of products across different departments. The company's complex organizational structure, comprising multiple independent departments, each developing standalone solutions for internal use and customer projects, was leading to redundancy and inefficiency. Some of these applications had similar features, but there was no mechanism to reuse applications with similar functionality. The client needed to build a SaaS platform to address these issues and reduce costs. However, before embarking on this large and costly project, the company needed to validate the product idea, measure its ROI, and mitigate potential risks. They also needed expertise in cloud software development.

Felix Mobile, an environmentally conscious, SIM-only telecommunications brand in Australia, faced the challenge of distinguishing itself in a saturated market. The company's vision was to offer a simple product and easy-to-use digital service while also considering its environmental impact. However, as a new entrant in a busy marketplace, Felix Mobile needed to find a unique selling proposition. The company identified 'digital-first customer service' as a potential differentiator. They aimed to provide an integrated experience for their customers, offering local and personalized service to ensure memorable customer interactions. However, to achieve this, they needed a vendor capable of integrating a chat platform with Felix's app and providing a seamless omnichannel experience for their customers.

Georg Fischer Piping Systems (GFPS), a subsidiary of Georg Fischer, a leading supplier of piping systems, was facing challenges in managing its global support operations. GFPS's global customers relied entirely on its 30 sales offices and 20 production companies to execute their large-scale projects. The Global Service and Support (GSS) Team, led by Jürgen Harsch, was responsible for handling any technical queries, documents, certificates, project pricing, tender, and audits. However, the complex nature of the queries and the need for lengthy explanations, attachments, and images determined that email was the best form of communication for this purpose. The team was using shared inboxes for this purpose, but it soon became apparent that this system had its shortcomings. Once a team member forwarded an incoming query mail to his own Outlook mailbox to answer it, it disappeared from the view of others. This made it difficult to track the speed of response, learn from the answers, and identify recurring questions or regions with specific problems.

Glenbrook High School District, located in Illinois, USA, was facing significant challenges with its outdated support systems. The district, which comprises several schools and serves over 5,300 students, was struggling to provide a streamlined and efficient support structure for its students, teachers, and staff. The existing tools, Servicewise and Web Help Desk, were underdeveloped and not fully cloud-based, making them difficult to use and ineffective in meeting the needs of the end-users. The lack of a robust support structure was leading to issues such as lack of follow-ups and closure of assistance requests. The district needed a solution that would not only replace the outdated systems but also bring structure to the support process.

Travelport Locomote, a global travel technology company, was faced with the challenge of augmenting its in-house development capacity with cross-functional agile capable software delivery teams. The company aimed to enhance its existing travel platform to penetrate new markets and expand its engineering capabilities to speed up time-to-market. However, the company faced challenges in ensuring efficient knowledge transfer with other teams and setting up effective cooperation with various teams distributed globally across multiple time zones. Additionally, they needed to develop functionality that would ensure the success of their product in the new markets.