Caterpillar Logistics, Inc. Relies on JDA Education Services
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- JDA Customized Load Planner Training
- JDA Transportation Manager
- JDA Freight Order Management
Tech Stack
- Logistics Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- Training
About The Customer
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar Logistics has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. With such a rich heritage, Caterpillar Logistics has become one of the supply chain industry’s best-kept secrets.
The Challenge
Caterpillar Logistics, a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives, sought to improve its existing processes, produce knowledgeable and effective users, strengthen customer relationships, and establish customized, in-house training based on industry best practices. The company has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. However, it needed a solution that could help it optimize these processes and increase customer satisfaction.
The Solution
Caterpillar Logistics engaged in a Customized Load Planner training course delivered by JDA Education Services. The course was designed to improve the company's existing processes and produce more knowledgeable and effective users. The training included customized courseware for JDA Transportation Manager and JDA Freight Order Management, with specialized training exercises using Caterpillar Logistics’ unique workflows and scenarios. This approach allowed the company to establish in-house training and processes based on industry best practices, and optimize the overall utilization of JDA Transportation Manager and JDA Freight Order Management.
Operational Impact
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