RingCentral > Case Studies > Dessange International Inc. Streamlines Communication with RingCentral

Dessange International Inc. Streamlines Communication with RingCentral

Technology Category

Networks & Connectivity - 5G
Robots - Wheeled Robots

Applicable Industries

Equipment & Machinery
Telecommunications

Applicable Functions

Maintenance

Use Cases

Edge Computing & Edge Intelligence
Time Sensitive Networking

Services

System Integration
Training

About The Customer

Dessange International Inc. is a leading franchisor in hair salons, founded in 1954 with one salon in France. The company has since grown to an international brand recognized in over 40 countries. Dessange recently acquired over a thousand Fantastic Sam franchises and hundreds of Camille Albane Salons. They have 10 regional offices in the United States, with the corporate office based in Massachusetts. The company has over 1000 hair salons, close to 200 beauty institutes, and 8 training centers in 45 different countries.

The Challenge

Dessange International Inc., a leading international hair salon brand, was struggling with a complex, on-premise PBX phone system. The senior director of IT, Linda Halbruner, found herself wasting hours each week managing the convoluted system or relying on expensive technicians for simple tasks such as changing the time, creating new extensions, or forwarding calls when a receptionist was on leave. The challenge was even more significant as these tasks had to be performed for 10 different locations. Additionally, the PBX system occupied a significant amount of space in the IT closet and required constant maintenance.

The Solution

In search of a more efficient solution, Linda researched the potential of a cloud phone solution. She discovered RingCentral, a cloud-based phone system that offered the flexibility to easily set up and manage the entire phone system from a web portal or mobile app. RingCentral also allowed employees to manage their own phone preferences and call handling rules. Furthermore, it provided the capability to tie together multiple offices within one phone system, optimizing communication across the company. Once Dessange switched to RingCentral, the benefits were immediate. Tasks that previously took hours or days could now be completed in minutes. The system also integrated with mobile devices, providing added flexibility and agility for the company's mobile staff.

Operational Impact

The implementation of RingCentral has significantly streamlined Dessange's communication processes. The cloud-based phone system has empowered employees to manage their own phone preferences and call handling rules, increasing overall efficiency. The integration with mobile devices has been particularly beneficial for the 30 percent of Dessange's staff who are mobile and travel from salon to salon for educational trainings. These employees can now use the RingCentral mobile app with their business number on their personal mobile phones, allowing them to maintain separate work and personal mobile identities. Furthermore, the ability to tie all ten salons together within one phone system has simplified communication across the company and made administration easier.

Quantitative Benefit

Dessange saved nearly 30 percent on costs compared to their previous system, equating to thousands of dollars every month.
Tasks that previously took hours or days could now be completed in minutes.
RingCentral allowed Dessange to manage the phone system for 10 locations from one single web portal or mobile app.