Dessange International Inc. 简化与 RingCentral 的通信
技术
- 网络与连接 - 5G
- 机器人 - 轮式机器人
适用行业
- 设备与机械
- 电信
适用功能
- 维护
用例
- 边缘计算与边缘智能
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Dessange International Inc. 是一家领先的美发沙龙特许经营商，成立于 1954 年，在法国拥有一家沙龙。此后，该公司已发展成为 40 多个国家/地区认可的国际品牌。 Dessange 最近收购了一千多家 Fantastic Sam 特许经营店和数百家 Camille Albane Salons。他们在美国设有 10 个地区办事处，其中公司办事处位于马萨诸塞州。该公司在45个不同国家拥有1000多家美发沙龙、近200家美容机构和8个培训中心。
挑战
Dessange International Inc. 是一家领先的国际美发沙龙品牌，该公司正在努力应对复杂的本地 PBX 电话系统。 IT 高级总监 Linda Halbruner 发现自己每周都要浪费大量时间来管理复杂的系统，或者依靠昂贵的技术人员来完成简单的任务，例如更改时间、创建新分机或在接待员休假时转接电话。由于必须在 10 个不同的地点执行这些任务，因此挑战更加严峻。此外，PBX 系统占用了 IT 机柜中的大量空间，并且需要持续维护。
解决方案
为了寻找更有效的解决方案，琳达研究了云电话解决方案的潜力。她发现了 RingCentral，这是一种基于云的电话系统，可以灵活地从门户网站或移动应用程序轻松设置和管理整个电话系统。 RingCentral 还允许员工管理自己的电话偏好和呼叫处理规则。此外，它还提供了将多个办公室连接到一个电话系统中的能力，从而优化了整个公司的通信。 Dessange 切换到 RingCentral 后，收益立竿见影。以前需要几小时或几天的任务现在可以在几分钟内完成。该系统还与移动设备集成，为公司的移动员工提供了更高的灵活性和敏捷性。
运营影响
数量效益
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