Essential Tech Support Enhances IT Efficiency with Action1, Saving 125 Hours Monthly
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Equipment & Machinery
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Inventory Management
- Last Mile Delivery
About The Customer
Essential Tech Support is a managed service provider (MSP) based in Baltimore, Maryland. The company provides technology support to schools, churches, and nonprofits. Their team of five technicians manages 250 Windows endpoints and several thousand other devices. The company was previously using Syncro for remote monitoring and management (RMM) but found it too cumbersome and inefficient. They needed a solution that was straightforward, intuitive, and efficient, leading them to switch to Action1. The company's CEO and co-founder, Ian Holub, was instrumental in the decision to switch to Action1, seeking a solution that would make endpoint management easier and more efficient.
The Challenge
Essential Tech Support, a managed service provider (MSP) based in Baltimore, Maryland, was facing significant challenges with its existing remote monitoring and management (RMM) software, Syncro. The company, which provides technology support for schools, churches, and nonprofits, had five technicians managing 250 Windows endpoints and several thousand other devices. The Syncro software was proving to be too cumbersome, particularly due to its heavy reliance on scripting. This would have necessitated the hiring of a dedicated scripting expert, an additional cost for the company. Moreover, patch management was a complex process, requiring the team to create numerous workarounds to ensure all necessary patches were installed on the devices. The CEO and co-founder, Ian Holub, began searching for a more efficient and user-friendly alternative to Syncro, having previously tried Kaseya and Zoho without success.
The Solution
After evaluating several RMM platforms, Essential Tech Support decided to switch to Action1. The team appreciated Action1's robust patch management capabilities and its user-friendly interface. They were also impressed by the responsiveness and support provided by the Action1 engineering and support teams, which helped them quickly understand the platform's workings and how to best implement it. With Action1, the Essential Tech Support team no longer needed to physically check each computer to confirm the success of each Windows update. This eliminated a tedious manual process, saving significant time. Action1 also made it easier for the team to push software onto the managed endpoints and provide remote users with IT support by accessing their machines. Furthermore, Action1 provided complete visibility into remote endpoints, allowing the team to better serve their customers by easily monitoring the patching status of all managed endpoints and pushing any necessary updates.
Operational Impact
Quantitative Benefit
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