基本技术支持通过 Action1 提高 IT 效率，每月节省 125 小时
技术
- 平台即服务 (PaaS) - 应用开发平台
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 设备与机械
- 运输
适用功能
- 物流运输
- 维护
用例
- 库存管理
- 最后一英里交付
关于客户
Essential Tech Support 是一家位于马里兰州巴尔的摩的托管服务提供商 (MSP)。该公司为学校、教堂和非营利组织提供技术支持。他们的五名技术人员团队管理着 250 个 Windows 端点和数千个其他设备。该公司之前使用 Syncro 进行远程监控和管理 (RMM)，但发现它过于麻烦且效率低下。他们需要一个简单、直观且高效的解决方案，这促使他们转向 Action1。该公司的首席执行官兼联合创始人 Ian Holub 在转向 Action1 的决定中发挥了重要作用，寻求一种使端点管理更轻松、更高效的解决方案。
挑战
Essential Tech Support 是一家位于马里兰州巴尔的摩的托管服务提供商 (MSP)，其现有的远程监控和管理 (RMM) 软件 Syncro 面临着重大挑战。该公司为学校、教堂和非营利组织提供技术支持，有五名技术人员管理 250 个 Windows 端点和数千个其他设备。事实证明，Syncro 软件过于麻烦，特别是因为它严重依赖脚本。这就需要聘请专门的脚本专家，这会给公司带来额外的成本。此外，补丁管理是一个复杂的过程，需要团队创建大量的解决方法，以确保所有必要的补丁都安装在设备上。首席执行官兼联合创始人 Ian Holub 开始寻找 Syncro 的更高效、更用户友好的替代方案，此前曾尝试过 Kaseya 和 Zoho，但均未成功。
解决方案
在评估了多个 RMM 平台后，Essential Tech Support 决定改用 Action1。该团队对 Action1 强大的补丁管理功能及其用户友好的界面表示赞赏。 Action1 工程和支持团队提供的响应能力和支持也给他们留下了深刻的印象，这帮助他们快速了解平台的工作原理以及如何最好地实施它。借助 Action1，Essential 技术支持团队不再需要亲自检查每台计算机来确认每个 Windows 更新是否成功。这消除了繁琐的手动过程，节省了大量时间。 Action1 还使团队能够更轻松地将软件推送到托管端点，并通过访问远程用户的计算机为他们提供 IT 支持。此外，Action1 提供了对远程端点的完整可见性，使团队能够通过轻松监控所有托管端点的修补状态并推送任何必要的更新来更好地服务客户。
运营影响
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