Full-Service Mortgage Banking Firm Enhances Reliability and Security While Saving Money with IntelePeer
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- IntelePeer CoreCloud™ SIP Trunking
Tech Stack
- VOIP services
- SIP trunking
- Enterprise cloud network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker that funds thousands of individual home loan mortgages annually. The company is headquartered in San Diego and has nine branch offices with over 100 staff members in various cities throughout Southern California. FNHF also operates in Arizona, Colorado, Nevada, Oregon, and Washington. The company had launched an enterprise cloud network to provide secure access for processing loan applications. However, they faced challenges with their first SIP trunk provider, which had several limitations that negatively impacted the reliability and quality of service they expected and required.
The Challenge
First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker funding thousands of individual home loan mortgages annually. The company has nine branch offices and over 100 staff members in various cities throughout Southern California, and also does business in Arizona, Colorado, Nevada, Oregon, and Washington. To support its geographically dispersed team, FNHF launched an enterprise cloud network to provide secure access for processing loan applications. However, the company's first SIP trunk provider had several limitations that negatively impacted the reliability and quality of service the company expected and required. As a result, FNHF needed to find a new communications partner with a proven track record of providing secure, reliable SIP trunking services.
The Solution
First Nations created a wish list of five must-have characteristics for a new SIP trunking provider: redundancies with front end peer points and back end SIP trunks, ability to function on basic Internet services (non-mpls circuits), high level of reliability, high quality voice and fax services with compression, and cost effectiveness. After analyzing proposals from traditional telcos and other SIP trunking providers, they discovered IntelePeer’s “SIP Trunking 101” white paper and found that IntelePeer’s philosophy on Unified Communications and its technical capabilities aligned with their wish list. First Nations selected IntelePeer’s CoreCloud™ SIP Trunking services with a redundant trunk for added reliability. IntelePeer’s team worked quickly to seamlessly port FNHF’s numbers and unravel any issues with the various telcos involved, keeping things on schedule and the transition smooth.
Operational Impact
Quantitative Benefit
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