Argo Marketing Group, a campaign management firm, shifted its focus to coordinated services like direct-response sales and customer engagement support in-house. As the company grew, it needed a flexible and scalable solution that avoided costly legacy systems while remaining cost-effective. The company also needed to test new development opportunities while proving effectiveness and ROI to potential new clients. Argo had clients who needed multiple contact centers to handle massive amounts of inbound calls across carriers and time zones. The company needed to understand what its 500+ employees were doing at any given time to increase efficiencies and to offer a “one stop shop” to clients without taking on costly legacy equipment.

Albany International Corp., a global leader in advanced textiles and materials processing, was in need of a secure, reliable, and cost-effective communications solution to enhance its business operations. The company operates 18 plants in 11 countries and employs 4,000 people worldwide. As Albany was evaluating its telecommunications services, it needed a solution that would not only be cost-effective but also enhance the company’s security and bandwidth with minimal investment. The ability to balance the deployment and integration of new technology without impairing the company’s daily business processes and bottom line performance was paramount in selecting the right vendor. Albany needed an experienced and efficient SIP trunking provider to achieve its goals.

Enabling Technologies, an IT consulting firm, was transitioning from a systems integrator to a Microsoft consulting practice. They needed robust SIP trunking services to support Skype for Business deployments. Their clients, who traditionally used PRIs, needed a streamlined digital workplace that would allow workers to compute from any place, anytime, on any device. The challenge was to find a cloud communications company that was easy to work with, offered demonstrated results, and could provide cost-efficient internet-based telephony that was reliable, scalable, and certified with Microsoft Skype for Business.

Softcom Internet Communications, Inc., a Wireless Internet Service Provider (WISP) was facing challenges with its SIP service provider. The company was experiencing service outages every few weeks and some features wouldn’t work properly with its ShoreTel IP-based telephone system due to compatibility issues. When there were problems, support was only average – and definitely not 24/7 – and the provider wouldn’t take ownership of the issues Softcom was experiencing. For a business like Softcom, whose customers need support around the clock, something had to change. That’s when CTO Brian Meredith began the search for a new SIP provider whose services were more reliable and compatible with Softcom’s communications infrastructure.

Georgia Military College (GMC) was facing a challenge with their existing broadband provider. The provider's tech support was poor and their reaction time was slow. GMC was unable to get a service representative on the phone during a state of emergency. This was a tipping point for GMC and they began looking for other providers. GMC has twelve Distance Learning campuses and additional base campuses across Georgia. They were running Microsoft Communicator (now Skype for Business) through the broadband provider. The campuses are interconnected through an MPLS network. If that network goes down at a particular site, their phone systems have zero remote survivability.

Secure Transportation, a transportation provider for a major healthcare organization, was experiencing a 400% growth spurt and needed to quickly expand their call capacity. Their two call centers, based on a traditional PRI circuit with 23 channels, were struggling to keep up with the company's rapid growth. When a new client's estimate of 100 calls per day turned out to be closer to 2200 calls per day, Secure Transportation needed a new solution, quickly. Traditional carriers offered an extended time frame of 20-45 days to provide the 200+ SIP trunks they needed, which was unacceptable for Secure Transportation.

Southwest Construction Services, a Texas-based leader in sawing, concrete, and waterproofing services, was facing issues with their existing phone system. The company was frequently running into audio issues and even experienced a two-day outage. This was a significant problem as a reliable phone system is a key component to maintaining their promise of delivering safe, quality, and on-time installations for its customers. Realizing that traditional carriers would not be able to accommodate immediate service activation, they began to look into other options.

First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker funding thousands of individual home loan mortgages annually. The company has nine branch offices and over 100 staff members in various cities throughout Southern California, and also does business in Arizona, Colorado, Nevada, Oregon, and Washington. To support its geographically dispersed team, FNHF launched an enterprise cloud network to provide secure access for processing loan applications. However, the company's first SIP trunk provider had several limitations that negatively impacted the reliability and quality of service the company expected and required. As a result, FNHF needed to find a new communications partner with a proven track record of providing secure, reliable SIP trunking services.

Horizons Consulting, a Microsoft Gold Certified Partner firm, was in need of a cost-effective communications solution that would offer scalability and reliability. The company specializes in email messaging and collaboration services integration and has served a wide variety of enterprise clients in many different industries and geographic locales. They were not satisfied with the services of their previous provider due to significant deployment, billing, and number portability issues. As a small organization with a highly distributed base of remote employees, it was crucial for Horizons to partner with an experienced communications company that could provide a proven level of reliability and quality deployment.

VXI Global Solutions, a leading provider of business process and information technology outsourcing, was experiencing rapid growth and needed to expand their operations into new facilities in Las Vegas, Texas, and Ohio. These new facilities would provide access to a skilled and cost-effective pool of agents that could serve a number of new clients. However, they faced challenges in providing cost-effective communications services to these new locations. The legacy TDM telecommunications service providers they explored were expensive, required significant over-provisioning to support the expected seasonal peak volume, lacked market-competitive rates for both inbound and outbound calling charges, and demanded a significant multi-year contractual commitment. These issues drove costs up dramatically, leaving VXI unable to effectively compete in a fast-paced market.