Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- SIP Trunking
- Disaster Recovery
Tech Stack
- Cloud Computing
- Telephony
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Remote Asset Management
- Public Transportation Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Secure Transportation is a transportation provider for a major healthcare organization. They operate two call centers based on a traditional PRI circuit with 23 channels. The company was undergoing a rapid growth spurt, with a new client's estimate of 100 calls per day turning out to be closer to 2200 calls per day. This led to a need for a quick expansion of their call capacity. The company was looking for a provider who could enhance their existing infrastructure and expand call capacity to new locations within a tight timeline.
The Challenge
Secure Transportation, a transportation provider for a major healthcare organization, was experiencing a 400% growth spurt and needed to quickly expand their call capacity. Their two call centers, based on a traditional PRI circuit with 23 channels, were struggling to keep up with the company's rapid growth. When a new client's estimate of 100 calls per day turned out to be closer to 2200 calls per day, Secure Transportation needed a new solution, quickly. Traditional carriers offered an extended time frame of 20-45 days to provide the 200+ SIP trunks they needed, which was unacceptable for Secure Transportation.
The Solution
Secure Transportation turned to IntelePeer, a trusted partner recommended by Symmetry Associates. IntelePeer promised to get them up and running 80% faster than timelines proposed by other carriers, providing the scalability and flexibility Secure Transportation was looking for. When capacity issues developed at a second Secure Transportation call center, IntelePeer was able to provide the technical support and services needed to meet demand there too. They turned up new trunks in four days, an experience that left Secure Transportation pleasantly surprised. The simplicity of IntelePeer’s online portal made it easy for Secure Transportation to create overflow, add call paths, IDs, and toll-free numbers on their own.
Operational Impact
Quantitative Benefit
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