安全运输公司借助 IntelePeer 在 400% 增长期内快速扩大呼叫容量
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- SIP Trunking
- Disaster Recovery
技术栈
- Cloud Computing
- Telephony
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
- 运输
适用功能
- 物流运输
用例
- 远程资产管理
- 公共交通管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Secure Transportation 是一家大型医疗保健组织的运输提供商。他们运营两个基于传统 PRI 电路的呼叫中心，拥有 23 个通道。该公司正处于快速增长阶段，新客户估计每天有 100 个电话，但实际每天有近 2200 个电话。这导致他们需要快速扩展呼叫容量。该公司正在寻找一家能够在短时间内增强其现有基础设施并将呼叫容量扩展到新地点的提供商。
挑战
Secure Transportation 是一家大型医疗保健机构的运输供应商，该公司的业务量激增了 400%，需要快速扩大其呼叫容量。他们的两个呼叫中心基于具有 23 个信道的传统 PRI 电路，难以跟上公司的快速增长。当新客户估计每天 100 个呼叫时，实际接近每天 2200 个呼叫时，Secure Transportation 需要快速提供新的解决方案。传统运营商提供 20-45 天的延长时间来提供他们所需的 200 多个 SIP 中继，这对于 Secure Transportation 来说是不可接受的。
解决方案
Secure Transportation 向 IntelePeer 求助，这是 Symmetry Associates 推荐的值得信赖的合作伙伴。IntelePeer 承诺比其他运营商提出的时间表快 80% 地启动和运行，提供 Secure Transportation 所寻求的可扩展性和灵活性。当第二个 Secure Transportation 呼叫中心出现容量问题时，IntelePeer 能够提供满足那里需求所需的技术支持和服务。他们在四天内就开通了新的中继线，这一体验让 Secure Transportation 感到惊喜。IntelePeer 在线门户的简单性使 Secure Transportation 能够轻松地自行创建溢出、添加呼叫路径、ID 和免费电话号码。
运营影响
数量效益
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