How Whistl Utilized RouteSmart to Expand Their Delivery Service
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- RouteSmart for ArcGIS
Tech Stack
- GIS-based tool
- Crystal Reports
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Innovation Output
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- System Integration
- Training
About The Customer
Whistl, formerly known as TNT Post, was established in the UK in 2003. The company offers a wide range of addressed and unaddressed mail delivery services, as well as mail-related value-added services in the Netherlands, United Kingdom, Germany, and Italy. They handle letters, packets, and parcels, and manage direct marketing with specialist door drop targeting, distribution, and evaluation services. Whistl also collects, sorts, and transports business mail and packages, and assists customers with data and document management and fulfillment.
The Challenge
Whistl aimed to launch a national final mile delivery service within the UK, providing competition to Royal Mail for the first time in over 370 years. The company needed to create thousands of jobs and invest significantly in technology and infrastructure. One key challenge was the creation of new postal routes to meet specific service targets, requiring a GIS-based tool to assist planners and automate route creation based on varying mail volumes.
The Solution
Whistl chose RouteSmart for ArcGIS to facilitate the creation of postal delivery routes with specific service targets. The software allowed for the creation of approximately 2,370 routes to date, hosted externally at secure centers in the UK. The RouteSmart software provided clarity of maps, visibility of routes to new starters, and the ability to customize delivery instruction booklets using Crystal Reports. Integrated Skills Limited, the exclusive UK partner for RouteSmart Technologies, configured the software, imported relevant data sets, interfaced with sorting machines, and trained the Whistl route planning team.
Operational Impact
Quantitative Benefit
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