AuraQuantic > Case Studies > Implementing AuraQuantic Process Management Platform at University of Deusto

Implementing AuraQuantic Process Management Platform at University of Deusto

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Education
Equipment & Machinery

Applicable Functions

Product Research & Development
Quality Assurance

Use Cases

Predictive Quality Analytics
Smart Campus

Services

Testing & Certification
Training

About The Customer

The University of Deusto is a renowned center for university education with over 125 years of experience and campuses in Bilbao and San Sebastian, Spain. The university is known for its training in skills and values, specialized research, commitment to justice, and international projection. It hosts more than 1,500 international students, with 15% of all Deusto students coming from outside of Spain, representing over 60 different countries worldwide. The university is committed to maintaining high-quality standards and is continuously seeking ways to improve its processes and systems.

The Challenge

The University of Deusto, a Spanish educational institution with a rich history of 125 years, was faced with the challenge of implementing Internal Quality Assurance Systems (IQAS), a requirement mandated by the European Higher Education Area (EHEA). The EHEA states that universities must have formally established and publicly available Internal Quality Assurance Systems. The University of Deusto believed that a Business Process Management (BPM) tool was the most suitable solution for this requirement, given the process-oriented nature of quality systems and the significant advantages of automating these systems. However, the university's Technical Unit for Innovation and Quality (TUIQ) needed to have the capacity to design, build, and implement the processes with as much autonomy as possible. This posed a significant challenge as this new task would be added to their existing responsibilities.

The Solution

After a comprehensive study of potential solutions and consultations with various providers, the University of Deusto chose the AuraQuantic BPM Platform. The platform's features perfectly aligned with the university's needs. The initial goal was to create a pilot project of the 'Teaching Organization and Planning' process from the faculty of Social and Human Sciences, which was successfully completed in March 2009 with the assistance of Consultec, an AuraQuantic partner. Encouraged by the positive results, the university set a more ambitious goal of constructing all the processes associated with the IQAS and implementing them across all university faculties. An important aspect of the solution was to involve the people who would use the tool in their daily work and ensure a gradual change in their working habits.

Operational Impact

The implementation of the AuraQuantic BPM Platform at the University of Deusto has been a complete success, achieving all planned objectives. The platform has helped in fully explaining the processes, avoiding undefined areas or 'gray areas' that can often be a source of problems. It has facilitated complete process definition, enabling easy evaluation, correction, and improvement. The platform has also assisted users in carrying out their daily tasks without forgetting or delays, eliminating the need to constantly check their schedules. Furthermore, it has enabled the creation of processes prior to implementation, preventing subsequent improvisations, emergencies, and errors. The platform has also made it easier to explain the processes to third parties or staff who need to learn how they work.

Quantitative Benefit