IntelliSurvey: Accelerating Survey Development with IoT
Technology Category
- Networks & Connectivity - 5G
Applicable Industries
- Equipment & Machinery
- National Security & Defense
Applicable Functions
- Product Research & Development
Use Cases
- Personnel Tracking & Monitoring
Services
- System Integration
- Testing & Certification
About The Customer
IntelliSurvey is a premier resource for complex online surveys. Founded in 2001 and headquartered in Ladera Ranch, CA, the company employs 95 people across various locations in the US, Europe, and Asia Pacific. IntelliSurvey's industry-leading survey software, backed by expert project managers, captures critical market data that enables better business decisions. The company serves a diverse client base, including global Fortune 500 companies, and prides itself on delivering 50% faster programming turnaround compared to its competitors.
The Challenge
IntelliSurvey, a leading provider of complex online surveys, faced a significant challenge in maintaining efficient communication and collaboration across its globally dispersed workforce. With 75% of its employees located outside its headquarters in Ladera Ranch, CA, the company needed a robust solution to ensure seamless collaboration and responsiveness to its clients. The speed of survey development was a key business differentiator for IntelliSurvey, and the company needed to maintain this edge despite the geographical spread of its workforce. The company's previous on-premises phone system was not sufficient to meet these needs, and a more advanced, integrated solution was required.
The Solution
IntelliSurvey adopted a cloud communications and collaboration solution based on RingCentral Global Office™, RingCentral Meetings™, and RingCentral Glip®. This solution replaced the company's old hard phones with softphones that were fully integrated with users’ Google G Suite applications. The RingCentral Mobile® app ensured that employees who travel never miss a call. RingCentral Meetings provided a platform for conducting daily stand-up meetings. However, the most significant impact came from RingCentral Glip®, an all-in-one team messaging hub that reduced email clutter and featured file sharing, screen sharing, search, calendaring, and integrated task management tools. Glip was adopted company-wide after passing an IT test and was integrated with Google Drive and Atlassian products for secure document sharing.
Operational Impact
Quantitative Benefit
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