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Trimble > Case Studies > Pon Cat Boosts Technician and Billing Efficiency with Trimble PULSE

Pon Cat Boosts Technician and Billing Efficiency with Trimble PULSE

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Customer Company Size
Large Corporate
Region
  • Europe
Country
  • Denmark
  • Netherlands
  • Norway
  • Sweden
Product
  • Trimble PULSE
  • Kronos timekeeping system
Tech Stack
  • Telematics
  • Mobile App
  • Integration with Payroll Systems
Implementation Scale
  • Departmental Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Equipment & Machinery
  • Construction & Infrastructure
Applicable Functions
  • Field Services
  • Maintenance
Use Cases
  • Fleet Management
  • Predictive Maintenance
  • Remote Asset Management
Services
  • System Integration
  • Training
About The Customer
Pon Equipment & Power B.V. (Pon Cat) is the official Caterpillar dealer in the Netherlands, Norway, Sweden, and Denmark. Founded in 2003, it is a subsidiary of Pon Holdings B.V. The company operates with approximately 1000 service technicians across four countries, providing maintenance and repair services for heavy equipment. Pon Cat offers a full line of construction and power generation equipment for purchase or rental, along with comprehensive condition monitoring and service solutions. The company is dedicated to maximizing equipment uptime and ensuring customer satisfaction through high-quality service and equipment management solutions.
The Challenge
Pon Cat faced challenges in improving their service scheduling and dispatching process, which was becoming a bottleneck due to the manual scheduling of approximately 1000 technicians. The dispatchers and technicians used separate systems, causing inefficiencies and non-billable hours. Additionally, the time to generate invoices post-job completion was lengthy, leading to delayed service revenue and invoice disputes. There was also a 6% gap between work hours paid to technicians and hours billable to customers, resulting in missed service revenue.
The Solution
Pon Cat implemented Trimble PULSE to address their challenges. Initially, the solution was installed in a few branches in Norway as a Proof of Concept, focusing on scalable implementation, system integration, and workforce change management. The solution was then rolled out across most Norwegian branches, covering about 30% of their service workforce, with plans for further implementation. Trimble PULSE enabled efficient scheduling, reduced travel time, and increased job completion rates, enhancing customer satisfaction. The mobile app allowed technicians to update job information in real-time, improving response times. Integration with telematics data facilitated efficient dispatching and scheduling. Pon Cat also integrated the Kronos timekeeping system with Trimble and payroll systems, aligning work hours with billable hours, reducing the gap from 6% to zero, and ensuring accurate billing.
Operational Impact
  • Improved scheduling efficiency, reducing travel time and increasing job completion rates.
  • Enhanced customer satisfaction with better real-time information and faster response times.
  • Technicians can now accurately record all work activities, including travel, ensuring customers are billed for all relevant hours.
  • Integration with telematics data allows for more efficient dispatching and scheduling.
Quantitative Benefit
  • Reduced the gap between work hours and billable hours from 6% to zero.

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