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Trimble > 实例探究 > Pon Cat Boosts Technician and Billing Efficiency with Trimble PULSE

Pon Cat Boosts Technician and Billing Efficiency with Trimble PULSE

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公司规模
Large Corporate
地区
  • Europe
国家
  • Denmark
  • Netherlands
  • Norway
  • Sweden
产品
  • Trimble PULSE
  • Kronos timekeeping system
技术栈
  • Telematics
  • Mobile App
  • Integration with Payroll Systems
实施规模
  • Departmental Deployment
影响指标
  • Productivity Improvements
  • Customer Satisfaction
技术
  • 功能应用 - 远程监控系统
  • 分析与建模 - 实时分析
适用行业
  • 设备与机械
  • 建筑与基础设施
适用功能
  • 现场服务
  • 维护
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 系统集成
  • 培训
关于客户
Pon Equipment & Power B.V. (Pon Cat) is the official Caterpillar dealer in the Netherlands, Norway, Sweden, and Denmark. Founded in 2003, it is a subsidiary of Pon Holdings B.V. The company operates with approximately 1000 service technicians across four countries, providing maintenance and repair services for heavy equipment. Pon Cat offers a full line of construction and power generation equipment for purchase or rental, along with comprehensive condition monitoring and service solutions. The company is dedicated to maximizing equipment uptime and ensuring customer satisfaction through high-quality service and equipment management solutions.
挑战
Pon Cat faced challenges in improving their service scheduling and dispatching process, which was becoming a bottleneck due to the manual scheduling of approximately 1000 technicians. The dispatchers and technicians used separate systems, causing inefficiencies and non-billable hours. Additionally, the time to generate invoices post-job completion was lengthy, leading to delayed service revenue and invoice disputes. There was also a 6% gap between work hours paid to technicians and hours billable to customers, resulting in missed service revenue.
解决方案
Pon Cat implemented Trimble PULSE to address their challenges. Initially, the solution was installed in a few branches in Norway as a Proof of Concept, focusing on scalable implementation, system integration, and workforce change management. The solution was then rolled out across most Norwegian branches, covering about 30% of their service workforce, with plans for further implementation. Trimble PULSE enabled efficient scheduling, reduced travel time, and increased job completion rates, enhancing customer satisfaction. The mobile app allowed technicians to update job information in real-time, improving response times. Integration with telematics data facilitated efficient dispatching and scheduling. Pon Cat also integrated the Kronos timekeeping system with Trimble and payroll systems, aligning work hours with billable hours, reducing the gap from 6% to zero, and ensuring accurate billing.
运营影响
  • Improved scheduling efficiency, reducing travel time and increasing job completion rates.
  • Enhanced customer satisfaction with better real-time information and faster response times.
  • Technicians can now accurately record all work activities, including travel, ensuring customers are billed for all relevant hours.
  • Integration with telematics data allows for more efficient dispatching and scheduling.
数量效益
  • Reduced the gap between work hours and billable hours from 6% to zero.

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