Pret Communique's Transformation with AuraQuantic: A Case Study
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Networks & Connectivity - NFC
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Inventory Management
- Retail Store Automation
Services
- System Integration
- Training
About The Customer
Pret Communique is a major distributor of telecommunications services in Mexico, provided by AT&T, the world's largest company in the telecoms sector. The company has over 100 points of sale throughout Mexico, primarily in Mexico City and its metropolitan area. These stores facilitate technological adoption by offering a wide range of products and services, including internet, mobile phone plans, and mobile devices to a large number of customers. The company is at the forefront of technological change, driven by significant advances and the adoption of digital technologies in business, such as process automation, no-code application design, cloud computing, artificial intelligence, and business intelligence.
The Challenge
Pret Communique, a leading distributor of telecommunications services in Mexico, faced several challenges in its operations. The company had an innovative system for calculating sales commissions, but it required specific technical know-how to configure new calculations. This led to a constant need for technology consultancy services, increasing costs and reducing the system's flexibility. Additionally, administrative procedures related to personnel selection, internal audits, and specific requests were handled by email, making them difficult to track and involving manual, repetitive tasks that resulted in excessive paper consumption. The company also faced high licensing costs and difficulties in configuring operations due to the complexity of the system. Email was the main tool used to manage 'payment links', leading to human error, data duplication, long processing times, and a lack of centralized information. Pret Communique needed to speed up the internal audits process and optimize the selection and recruitment of personnel.
The Solution
Pret Communique implemented AuraQuantic to automate, optimize, and ensure continuous improvement of diverse business processes related to HR, Sales, and Systems. The company developed processes for staff control, hardware control, internal audit process, calculation of commissions, and centralization of 'payment links'. The staff control process included employee onboarding, offboarding, and changes of department. The hardware control process allowed for an inventory of all computer equipment available in the company. The internal audit process enabled Pret Communique to have exhaustive control over the available stock and mitigate possible risks through periodic audits at the physical points of sale. The commission calculation process replaced the current commission system with a more flexible platform that allowed a simple and agile customization of the commission plan. The centralization of 'payment links' process made it easier to request and centralize the payment links, enabling instant identification and eliminating the need to search through numerous emails.
Operational Impact
Quantitative Benefit
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