Streamlining Business Processes: A Case Study on MiPA's Adoption of SweetProcess
Technology Category
- Sensors - Camera / Video Systems
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- System Integration
- Training
About The Customer
MiPA is the UK’s number one award-winning choice for virtual PA (personal assistant) support and call answering services. Established in 2007, the company has grown across the UK and handles 2,000 calls daily. With freedom and fun as its core values, MiPA gives business owners the freedom to do the things they enjoy doing and have fun without worrying about time-consuming tasks such as answering calls and managing diaries. The company upholds its philosophy “We exist to make your life better” with a superb team that works around the clock to keep its clients’ businesses running and thriving.
The Challenge
MiPA, a leading UK-based virtual personal assistant and call answering service, was facing challenges in managing its growing business needs. The company, which handles back-and-forth communications for business owners, was struggling with its existing workflow tools. The tools were not effective enough to keep up with the increasing demands of the business. The team needed to document their processes for efficiency, but the existing tools were falling short. Furthermore, given the unique needs of each business they served, they needed to offer a personalized service to each customer. However, their current systems made this a challenge as they were unable to log the various processes for different businesses.
The Solution
The solution came in the form of SweetProcess, a workflow software recommended by an employee. SweetProcess offered the ability to offer a custom service to their customers, which was a game-changer for MiPA. The team was thrilled at the prospect of using SweetProcess, as it resonated with their mission of helping business owners focus on what they love. The decision to implement SweetProcess was unanimous, as the team agreed they needed a system to help them streamline their processes, especially as they were scaling up. SweetProcess not only lived up to expectations but also enhanced the operations at MiPA in several ways.
Operational Impact
Quantitative Benefit
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