SweetProcess > Case Studies > Streamlining Business Processes for Growth: A Case Study of ShipCalm

Streamlining Business Processes for Growth: A Case Study of ShipCalm

Applicable Industries

E-Commerce
Equipment & Machinery

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Last Mile Delivery
Transportation Simulation

Services

System Integration
Training

About The Customer

ShipCalm is a third-party logistics company established in 2016, focusing on e-commerce. It offers fulfillment services via an omnichannel, shipping directly to consumers and retailers. The company has built strong partnerships across the industry with e-commerce giants such as Amazon, Shopify, WooCommerce, etc. It stores products in a warehouse and ships them to consumers who order them as soon as possible. The company channels its software systems and employees toward enhancing the customer experience, resolving any issues encountered in the shortest time possible.

The Challenge

ShipCalm, an e-commerce focused logistics company, was facing challenges in managing its growing customer base due to the absence of a solid workflow system. The CEO, Ted Fogliani, was keen on streamlining operations but found that the tools available fell short in one area or the other. This lack of an effective system was impacting the efficiency of his employees as they had limited information to execute tasks. The company was getting stretched beyond its limits, both in terms of employees and facilities, and there was an urgent need to address this issue before it escalated.

The Solution

Ted Fogliani found the solution in SweetProcess, a software that met his standards for streamlining operations. Having had experience with workflow systems in the construction industry, he knew exactly what he needed for his e-commerce logistics company. SweetProcess offered ease of writing revisions and other benefits that convinced him to sign up. The software was used in various ways at ShipCalm. It was used for employee training and onboarding, allowing Ted to track their training and assess their competence. It was also used for business process documentation, providing an easy-to-use system for standard operating procedures. SweetProcess also served as a central knowledge base for employees and customers, ensuring a balanced flow of information. Lastly, it allowed for a shared user experience, enabling customers to see exactly what was being done for them.

Operational Impact

The implementation of SweetProcess at ShipCalm has led to several operational improvements. It has facilitated growth and employee efficiency, with the ability to track employee training and assess their competence. The software has also improved business process documentation, making standard operating procedures easy to use. It has created a central knowledge base for employees and customers, ensuring a balanced flow of information and improving task execution. Furthermore, it has enhanced the user experience by allowing customers to see exactly what is being done for them. The company is now working towards developing e-commerce brand centers for physical engagement with customers.