Streamlining IT Operations: A Case Study on The Pantry Catering and Action1
Applicable Industries
- Equipment & Machinery
- Glass
Use Cases
- Inventory Management
- Time Sensitive Networking
About The Customer
The Pantry Catering is a family-owned business based in Middlesex, United Kingdom. They provide high-quality food to schools, offices, corporate events, and private functions across the country. As their business expanded, so did their IT needs. The company's IT department, led by IT Manager Peter Boden, was responsible for managing and securing an increasing number of PCs. The team was small, and Peter was the only person in the IT department, making it challenging to efficiently deploy software and keep the machines updated and patched.
The Challenge
The Pantry Catering, a family business based in Middlesex, UK, was facing a significant challenge as their business expanded. The number of PCs that the IT team, led by IT Manager Peter Boden, needed to manage and secure was increasing. This growth made it increasingly difficult for the team to efficiently deploy software to the machines and keep them properly updated and patched. The team was in need of a comprehensive platform that could streamline their daily IT routine. The solution had to be easy to use and effective, as the team was small and did not have a lot of free time to configure a complex tool and learn how to use it.
The Solution
After evaluating several products, Peter Boden chose Action1 for its easy implementation and quick learning curve. The product was able to provide value from the very first day. Peter installed the agents on his machines, had a brief remote session with Action1’s support team to clarify some settings, and was up and running. Action1 provided a convenient and effective patch management process for both OS software and third-party applications. From a single pane of glass, Peter could quickly customize policies to automatically deploy updates for different types of software based on his organization’s needs. Moreover, the updates could be scheduled for overnight hours to minimize impact on the business. Action1 also allowed Peter to seamlessly push out required applications to corporate devices and easily manage updates for them.
Operational Impact
Quantitative Benefit
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