Nintex > Case Studies > Swiss Firm IOZ Doubles Profitability with Nintex Promapp®

Swiss Firm IOZ Doubles Profitability with Nintex Promapp®

Technology Category

Analytics & Modeling - Process Analytics
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Equipment & Machinery

Applicable Functions

Quality Assurance
Sales & Marketing

Use Cases

Predictive Quality Analytics
Process Control & Optimization

Services

Testing & Certification

About The Customer

IOZ is a professional services company based in Switzerland. Founded in 2007, the company helps businesses in the German-speaking regions of Switzerland to adopt SharePoint as the platform for their quality management systems. IOZ specializes in SharePoint and automation with Nintex, providing its clients with effective and hassle-free solutions for process mapping and management. The company is in the business of helping its clients get the most from Microsoft technologies, including Nintex, which is the only Microsoft-ecosystem software not from Microsoft itself that the company includes among the most important technologies it uses.

The Challenge

IOZ, a Swiss professional services company, was facing a dual challenge. Firstly, their clients required a business process management solution that could be easily integrated with SharePoint. Secondly, IOZ itself was in need of a solution to overhaul its quality management program. The company, which specializes in SharePoint and automation with Nintex, realized that many of its clients still needed an effective and hassle-free solution for process mapping and management. IOZ was also struggling with a large number of processes, some of which they were previously unaware of, and needed a way to streamline and optimize these for better efficiency and profitability.

The Solution

IOZ found its solution in Nintex Promapp®, a complete business process mapping solution that simplifies process management with intuitive, flexible, and customizable tools. IOZ's clients were able to implement simple solutions themselves and turn to IOZ for consulting on larger challenges. Internally, IOZ used Nintex Promapp® for a comprehensive review of all processes, reassigning processes to match staff responsibilities. The company identified and mapped 100 processes, reducing the total number to 42, a streamlining of 58%. This reassignment ensured that questions and action items were addressed to the right employees, leading to faster and more accurate responses. IOZ also used Nintex Promapp® to transition to a 100% remote working model during the pandemic, revising necessary processes for a swift and successful transition.

Operational Impact

The implementation of Nintex Promapp® had significant operational results for IOZ. Employees gained a better understanding of IOZ’s processes and their roles in using those processes successfully. The reassignment of processes ensured that those with specific responsibilities now had the tools to carry them out. The company also managed to weed out process variations that had sprung up over the years. The use of Nintex Promapp® was expanded to include HR, marketing, and other departments, making newly-hired employees more effective more quickly due to clearly defined work processes. With more employees taking advantage of a smaller, streamlined set of optimized processes, IOZ achieved a higher, more consistent set of results for its clients. Most clients are now so satisfied with their IOZ experience that they volunteer to be reference cases for the company.

Quantitative Benefit