Collibra > Case Studies > Transforming Patient Experience: Froedtert & Medical College of Wisconsin's Journey with Collibra

Transforming Patient Experience: Froedtert & Medical College of Wisconsin's Journey with Collibra

Technology Category

Application Infrastructure & Middleware - Event-Driven Application
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Equipment & Machinery
Healthcare & Hospitals

Use Cases

Demand Planning & Forecasting
Leasing Finance Automation

Services

Training

About The Customer

Froedtert & the Medical College of Wisconsin is a partnership of healthcare providers based in the United States. The partnership covers nine hospitals, over 2,000 physicians, and 45 health centers and clinics, serving approximately 1.5 million outpatients, 55,000 inpatient admissions, and over 1.1 million GP visits. F&MCW's vision is to transform healthcare and connect the communities it serves to the best academic medicine. Data plays a critical role in helping meet that vision through better business management and healthcare provisioning. The organization has been a customer of Collibra since 2018.

The Challenge

Froedtert & the Medical College of Wisconsin (F&MCW), a regional health partnership, was facing challenges in managing and analyzing their vast data resources. The organization had a wealth of data from electronic medical records, financial spreadsheets, and HR data. However, the data was managed in silos using tools like SharePoint and Excel spreadsheets, leading to limited data sharing and collaboration between departments. There was also a lack of consensus on what discrete data metrics signified. Furthermore, there was a lack of data ownership, particularly among business and clinical leaders, who viewed data as a technical aspect and left its analysis to data governance and technical teams. The organization needed a solution that would enable better information analysis, foster data ownership, and improve data governance.

The Solution

F&MCW adopted Collibra, an adaptive data and analytics governance solution, to address their data management challenges. Collibra was chosen for its business-friendly user interface and functionality. F&MCW used Collibra to develop a data governance platform called Data 360°, which contains metadata for over 45 databases, 850+ metrics, and 3,240+ views accessed by 1,330 users across the organization. The organization also developed a metric approval workflow that engaged leaders and identified data metric owners. A voting system was used to finalize metric definition, fostering a sense of ownership and responsibility, and removing confusion and disagreement. Collibra also enabled the unification of data metric understanding, providing a single source of truth to improve data quality and provide trusted and credible analytics.

Operational Impact

The implementation of Collibra has significantly improved F&MCW's healthcare efficiency. The platform has helped in clearly defining Length of Stay, Readmission Rate, and Mortality Metrics associated with the Insight Operations Dashboard. It has also enabled the organization to create insights of their analytical dashboard catalog that highlights various aspects of healthcare and hospital administration. The platform has become the single source of truth for their analytical platform, making it quick and easy for users to find and understand relevant data from across numerous sources. This has led to better, more accurate business decisions. The Data 360° platform is viewed as a Wikipedia glossary of information that keeps growing, providing trust and credibility, and is an integral part of F&MCW's data strategy.

Quantitative Benefit

Metadata for over 45 databases, 850+ metrics, and 3,240+ views accessed by 1,330 users across the organization.
50% faster data analysis, reducing analysis time to seconds instead of five or ten minutes.
Data 360° platform used as a one-stop-shop portal for various dashboards, user guides, and training.