Trumpet's Transformation: Dominating Healthcare Automation with Subscription-Based RPA
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
- Equipment & Machinery
- Healthcare & Hospitals
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- Training
About The Customer
Most of Trumpet's clients are businesses from healthcare and legal verticals that deliver critical services and depend on functional and data-based accuracy. These clients wanted to use automation technology to understand how it could impact their operations and the extent of the return on this investment. Trumpet starts with first-principles process consulting to eliminate unnecessary steps, then leverages flexible, low-code tools like RPA to create custom solutions. They streamline workflows and automate task execution, enabling their clients' teams to deliver in minutes what once took hours or days. Trumpet also provides training to ensure the easy adoption of new systems, enabling clients to focus on what they do best.
The Challenge
Trumpet, a company with a 20-year history of automating workflow processes, was facing a significant challenge. Their mission was to help clients use automation to make their employees' jobs more efficient and enjoyable, primarily through the use of optical character recognition (OCR) tools. However, their high-cost proprietary tool was a significant roadblock, making their services unaffordable for many potential clients. Trumpet needed to pivot from using proprietary tools to a more affordable and scalable automation solution. The company was actively looking for an innovative service model that could accurately demonstrate to customers the impact of automation technology on their business. Traditional vendor opportunities offered by the most prominent names in the market were too restrictive and non-promising in terms of price points.
The Solution
Under the leadership of CEO Ryan Detlaff, Trumpet began a pivot towards subscription-based automation. They identified Robotic Process Automation (RPA) as a logical solution and began searching for a suitable RPA vendor. They chose the ElectroNeek Bronze Tier package, which provided them with RPA technical tools and some joint business initiatives. This package, backed by three-level support from ElectroNeek on technical, business, and service fronts, allowed Trumpet to start selling RPA solutions to customers on a subscription basis. The flexibility of the subscription model allowed Trumpet to start with smaller projects that generated quick wins, demonstrating the value of RPA to their clients. As these quick wins accumulated, clients began to discover the actual value of RPA and the potential for numerous other projects that could be solved through the subscription pricing offered by the ElectroNeek RPA ecosystem.
Operational Impact
Quantitative Benefit
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