FM:Systems > Case Studies > Washington County Maximizes Space Efficiency with FM:Systems

Washington County Maximizes Space Efficiency with FM:Systems

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Buildings
Equipment & Machinery

Applicable Functions

Facility Management
Maintenance

Use Cases

Inventory Management
Machine Condition Monitoring

Services

System Integration

About The Customer

Washington County, with a population of 267,000 residents, is committed to providing excellent and cost-effective services that support healthy, peaceful, safe, and sustainable communities while encouraging meaningful participation in community activities and ensuring County governance. The County has more than 1,300 employees who work across 26 buildings totaling nearly 1 million square feet. For many years, the County relied on an outdated legacy system for space planning and managing their evolving workplace and assets.

The Challenge

Washington County was heavily reliant on an outdated legacy system for space planning, managing their evolving workplace and assets, and employee experience needs. The system required heavy customization, leading to frequent inconsistencies and user errors, and lacked intuitive design, discouraging the facilities and space planning team from using it. The addition of a new property to the County's real estate portfolio, with plans to triple its size, made the necessary upgrades to the existing system exceptionally difficult. The County struggled with visibility into their workplace expansion project, tracking utilization data and technician work orders, and handling conditional formatting for necessary security access requests for each department. The legacy system also lacked effective data gathering for proactively managing preventive maintenance tasks, leading to manual input and management of large numbers of equipment pieces.

The Solution

Washington County turned to FMS:Workplace for a reliable workplace management solution that could easily provide space planning for managing their existing and future space needs as well as effectively provide maintenance and asset management across their full real estate portfolio. RSP Architects worked closely with Washington County to conduct a needs analysis of their current solution to ensure FMS:Workplace was set up to match the way the County needed it to function immediately, and in the future. This involved discovering what data was available from the legacy system, making sure the data was categorized correctly when transferring over to FMS:Workplace, and lightly configuring the new system for easy adoption.

Operational Impact

The switch to FMS:Workplace has significantly transformed the workplace management process for Washington County, providing a user-friendly and robust solution for easily managing, analyzing, and reporting on all their workplace, facilities and real estate operation and maintenance (O&M) data. The new system provided a more intuitive and user-friendly interface, enabling teams to easily input required fields and clear activity categories. This ensured that complete and accurate workplace management data was now being tracked in the system properly; work orders were also now being submitted, improving visibility into maintenance needs, and communication with technicians. The new system offered a simple way to accurately manage clearance options based on department, streamlining the process and ensuring the right security access levels were assigned. The new system also offered features like templates and PM schedulers, simplifying the management of preventive maintenance tasks.