Satellites Unlimited Inc. (SUI), a family-owned business that sells and installs DISH services across Alabama and six other Southeastern states, faced several challenges. They needed to monitor and record proof of on-time arrival and valid fuel card use. Maintaining a high standard of safety practices on the road was also a priority. Additionally, they were in search of a fleet tracking provider that offered reasonable pricing and adequate customer support.

Quality Transport Services (QTS), an assisted transport company in Arizona, faced several challenges. They needed to maintain detailed tracking records for each transport vehicle, encourage consistent, safe driving behavior around the clock, and differentiate QTS above its competitors. The company's fleet vehicles collectively make 50,000 or more trips, driving over a million miles per year, making these challenges even more significant.

Bug-N-A-Rug Exterminators, a family-run business established in 1996 in Wilmington, NC, was locked into a long-term, expensive contract with Verizon and MyFleet from AT&T. The company was looking to streamline and cut costs as they were dealing with up to 10 invoices per month with separate unit charges and data fees. As the company grew, more vehicles were added on with new contracts, leading to multiple contract end dates. Buying out through the end of an expensive contract wasn’t an option. Bug-N-A-Rug waited until there was a manageable amount of vehicles on the contract before buying it out for a better solution. One key area that needed improvement was the real-time tracking on the vehicles to be able to dispatch the closest or next available technician for immediate service.

All-Lift, a rapidly growing business specializing in the service, repair, and sale of forklifts and forklift parts, was facing several challenges. The company was finding it increasingly difficult to keep track of its service vehicles, leading to inefficiencies such as dispatching vehicles to sites where a technician was already present. This resulted in a loss of time and fuel. Additionally, the company had to rely on handwritten sheets for payroll, leading to inaccuracies in compensating their technicians. All-Lift also lacked an official means of tracking company vehicles outside of working hours, leading to unauthorized use. This culminated in an unfortunate incident where an employee received an impaired driving infraction while driving a company truck.

HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction.

Southern Tire Mart, the number one commercial tire retailer in North America, operates a fleet of nearly 2,000 vehicles across 100+ stores around the US. The company has multiple tiers of drivers, from sales to managers, each with different needs. As the company continued to grow, it faced challenges with its previous telematics provider. The quality of the service started to degrade, tracking accuracy was suffering, and there were major internal changes, including several different customer support contacts over a short period of time. This led Southern Tire Mart to look for a better solution. The company needed a telematics solution that could grow with them, provide accurate tracking, and offer reliable customer support.

Reliable Fire & Security, a family-owned business in Alsip, Illinois, had a GPS vehicle tracking solution in place for many years. However, their contract was coming up for renewal and the old 3G hardwired hardware needed to be upgraded. Dan Hurley, Operations Manager, was tasked with evaluating all of the various options available. His criteria included costs, ease of implementation, with a strong focus on driver safety and lowering liability. Safe driving practices can have a cascading effect on the cost of fuel, tires, maintenance, insurance and maximizing technician’s billable hours while keeping them safe while behind the wheel.

QuadScore, a specialty risk program providing insurance solutions for the American cannabis industry, faced a significant challenge when one of their customers was involved in a fatal auto accident. The company needed video footage to prove their client was not at fault. Additionally, QuadScore was grappling with high auto premiums due to increased claim costs and an unsatisfactory risk profile of clients.

Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians.