ElectroNeek

The Covid-19 pandemic has significantly altered the global workforce, leading to the rise of remote working. This shift has brought about new challenges for businesses, including managing workflows and projects, and intercompany communication. Apollo Studios, a South African company, recognized the need for automation within its business during the lockdowns. The company wanted to automate many processes to streamline operations within its portfolio of companies. In 2021, Apollo Studios began offering customer automation services with custom development to finance and auto insurance clients. However, as the company expanded its automation services, it realized that the current solution used for automation needed to be more sustainable for scaling the business model.

The Latin American construction market is growing at a CAGR of more than 5.4% from 2017-2027, driven by increasing demand for real estate and infrastructure. However, the industry faces challenges in maintaining project schedules and budgets, resulting in lower margins. Digitization is essential to enhance organization, leverage data, and improve project efficiencies. A particular construction company, Titanio, was struggling with a manual workflow for invoice creation and submission. Employees had to manually search government websites to verify materials, organize the information into spreadsheets, create invoices, and submit them to government websites. This process was time-consuming, prone to human error, and negatively impacted project delivery times, costs, and customer satisfaction. The company spent approximately one day per week on this activity and recognized the need for workflow optimization and error reduction. However, high per-bot licensing models from most vendors made process transformation inaccessible.

Small and medium-sized businesses (SMBs) form a significant part of the Canadian economy, accounting for 98% of all companies and employing 63.8% of the total workforce. Thrive Automation, established in 2019 in Ontario, Canada, recognized a growing demand for automation in traditional ERP and CRM solutions among these SMBs. As a Managed Service Provider (MSP), Thrive Automation was tasked with implementing technology involving systems or network maintenance, project management, and business analysis. The challenge was to find a suitable Robotic Process Automation (RPA) vendor that could meet the diverse needs of their clients across different market segments and industries. The bar was set high as the team had to leverage leading automation platforms and assign projects based on the specific needs of each client.

ACL Digital, an IT service provider, was facing challenges in implementing process automation for its clients. The main hurdle was the misconception among clients that they would have to trade their legacy systems for new software, which raised concerns about security and protection of proprietary and customer information. As ACL Digital's Robotic Process Automation (RPA) services grew, it became clear that a better solution was needed. Many clients required multiple processes to be automated, which meant multiple bots were needed. However, the per-bot licensing models of the current vendors made this difficult. ACL Digital needed a scalable solution that would allow them to build a bot library and grow their process automation without requiring companies to spend more and change their legacy systems.

Botget, a startup founded by Javier Villa, identified an underserved market in Latin America for Robotic Process Automation (RPA) solutions. According to Ernst & Young, Latin America accounts for 15% of the global demand for RPA, with much of this demand coming from smaller companies seeking to reduce project costs and increase efficiency. However, many of these companies were skeptical about the technology and failed to see its benefits. Additionally, the high cost of projects was a significant barrier for companies in Latin America. Botget faced the challenge of convincing these companies about the value of RPA and offering it in a cost-effective manner.

The rise of remote work has necessitated a shift in the way businesses operate, with a greater emphasis on digital communication and information transmission. This has posed a significant challenge for small businesses and non-profit organizations, which often lack the resources to adapt to these changes. Intellimorph, a company specializing in process automation and web development, identified a gap in the services provided by traditional Robotic Process Automation (RPA) firms. These firms were not adequately catering to the needs of the Small and Medium-sized Business (SMB) market. Furthermore, Intellimorph noted that the cultural shift towards automation was met with resistance, with many people uncomfortable with the changes.

An e-commerce company selling second-hand clothing on multiple online platforms was struggling with its delisting products process. When an item sells, team members have to remove the item from all the other online platforms manually to avoid overselling the item. The company’s employees spent two hours removing these listings daily. This cumbersome workflow resulted in errors and took about 14 hours per week. The company was spending a lot of time manually delisting products to ensure 100% customer satisfaction. This was a significant challenge for the company as it was hindering their growth and productivity.

The blockchain technology market is projected to grow significantly in the coming years, with a compound annual growth rate (CAGR) of 87.7% from 2023 to 2030. This growth is driven by increasing venture capital investments in blockchain technology companies. As more businesses look to adopt Robotic Process Automation (RPA), the opportunity to connect RPA with blockchain and data migration technologies is vast. However, a client in the blockchain industry faced a challenge. They needed to capture web data from multiple websites and organize it for strategic business decisions. The traditional per-bot licensing model offered by enterprise RPA vendors made automation unaffordable for small and medium-sized clients (SMBs). The high costs presented by enterprise vendors made RPA and scaling automation out of reach for the company.

An automotive company was struggling with the process of data scraping from multiple web sources. The company was using an alternative Robotic Process Automation (RPA) platform to execute this task. The data scraped was then processed using business logic and stored in the company's data lake. However, as the company began to scale its automation, the traditional per-bot licensing model offered by enterprise RPA vendors became too costly. The high costs associated with this model were proving to be a significant barrier to the adoption of new technologies and the further growth of the company.

A leading healthcare organization in North America was facing significant challenges in managing patient communications and record management processes. The hospital's Patient Care Advocates (PCAs) were responsible for creating and sending reminder letters for upcoming appointments, a task that was both time-consuming and prone to human error. Each letter required unique customizations based on the patient, taking up to 10 minutes to create and print each one. High employee turnover further exacerbated the situation, with the number of PCAs dropping from 24 to 10 in the spring of 2022. The healthcare industry's increasing demand for medical services and a decreasing pool of workers added to the urgency of finding a solution to streamline these repetitive tasks and improve efficiency.

Trumpet, a company with a 20-year history of automating workflow processes, was facing a significant challenge. Their mission was to help clients use automation to make their employees' jobs more efficient and enjoyable, primarily through the use of optical character recognition (OCR) tools. However, their high-cost proprietary tool was a significant roadblock, making their services unaffordable for many potential clients. Trumpet needed to pivot from using proprietary tools to a more affordable and scalable automation solution. The company was actively looking for an innovative service model that could accurately demonstrate to customers the impact of automation technology on their business. Traditional vendor opportunities offered by the most prominent names in the market were too restrictive and non-promising in terms of price points.