Chariot Automotive Group, a highly-rated automotive dealership with five locations in north-central Indiana, faced a significant challenge in securing all its locations. Each site had unique security needs, and the physical space and up-front costs were limited. The organization required a smaller-scale solution for their corporate office that would not compromise on performance, ease of use, or efficiency. The challenge was to find a creative and inspired solution that would meet these security requirements within a desirable installation timeline.

Ryde Technology, a leading e-scooter-sharing provider in Norway, was facing challenges in ensuring a seamless and efficient service for its users. The company, which operates over 20,000 devices across six major Norwegian cities, needed a reliable solution to enable users to find a nearby vehicle and initiate a ride quickly and seamlessly. The company was also grappling with issues of scooter vandalism and SIM card misuse, which were adding to the company's operational costs. Furthermore, Ryde was looking to improve its production and supply chain processes, particularly in terms of quality assurance and rigorous testing of their scooters right from production. The company's previous provider was unable to meet these needs, leading to short outages where their devices were completely shut off from the network.

Aramex, a global leader in the logistics and transportation industry, was facing challenges in staffing their fast-paced, innovative projects locally. They were in need of a technology partner who could not only support their digital strategy but also contribute proactively to design and ideation. Aramex's business model is 'asset-light' and they place a high emphasis on technology and innovation as key differentiators and growth enablers. However, the innovative and user-centric nature of their projects required extensive expertise in data science, UX design, business analysis, and R&D, which they were struggling to find locally. In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support their entire delivery process.

EMC, a global leader in cloud computing, data storage, and data virtualization, was struggling with an inefficient and slow method of alerting its 68,000 employees about IT system updates. The traditional method involved drafting an email, proofing it, getting approval from several stakeholders, and finally sending it. This process was not only labor-intensive but also unreliable as it depended on the user's email being unaffected and the user actually opening and reading the email. After sending 1.2 million alert emails in a single month, EMC decided to find a more efficient and immediate way to alert employees. The challenge was to find a solution that was not only faster and less labor-intensive but also globally available and scalable to EMC's needs.

The customer, a leader in security systems for highly secure commercial installations, was looking to leverage advancements in machine learning, artificial intelligence, networking technology, and sensors to develop a comprehensive surveillance system. The system was to be deployed across various sites and required stationary components like surveillance towers and a robust back-end cloud infrastructure. The primary challenge was to ensure secure and reliable high-speed connectivity for the system, which was crucial for real-time data collection and transmission.

SAP was grappling with the challenge of managing an increasing number of cloud deals. The rise in configurable cloud component deals necessitated a reduction in manual activity and a scaling up and automation of processes for order management, master data maintenance, and financial reporting. The high volume of cloud deals required a swift and efficient response, which was difficult to achieve with the existing manual processes. The challenge was to automate these processes to meet the growing demand and improve efficiency.

The company with little presence in the fast-growing business-to-business (B2B) digital marketing space wanted to tap into its powerful data assets to quickly enter this new market. The data-rich company asked Cognizant to help it leverage its core data assets.

The calendar machine run by a motor has a shaft mounted gearbox connected to the roller. This gearbox allows maximum paper load and feeds the paper with reduced speed to the roller. In spite of scheduled preventive maintenance, it was observed that gearbox used to fail frequently. The rise in vibrations leading to the eventual failure of gearbox adversely affected the quality of the paper. Monitoring the gearbox was thus vital and critical.

In late 2015, a deployed combustion turbine experienced a row two vane failure, which caused massive secondary damage to the compressor, resulting in nearly two months of downtime and up to $30M in repairs costs and lost opportunity. This failure, though rare, is representative of typical catastrophic events that are very difficult to catch. Though the onsite plant operations team had been monitoring the asset, this specific failure mode was previously unknown and very nuanced, and existing alarms did not have enough information for SMEs to properly diagnose it in time.The OEM decided to evaluate SparkCognition’s predictive analytics solution, SparkPredict®, with the following objectives:1. Demonstrate the ability to detect and distinguish operational and anomalous online steady-state conditions based on blind data provided from the turbine.2. Provide additional insights about the key contributing factors to the underlying anomalies.3. Provide a UI that interfaces to live streaming data from the asset.

Security Watch or Cam Pack is the surveillance App/Device that turns your iPhone into an instant spy. Use the Bluetooth Camera Device to stream live what’s happening behind you. Perfect for situations when you feel the person is suspicious or ready to rob/assault you from behind. The device is worn like a watch on your wrist. The device captures the video and transmits it to the Mobile App through Bluetooth. The App takes care of the rest. The app has a panic button that calls to 911 immediately in case of any danger.

Barclays, a global bank operating in over 50 countries and serving nearly 60 million customers, faced a significant challenge in improving and streamlining the customer experience. The bank's relationships with customers were multifaceted, with customers engaging with the bank through various channels such as mobile, online, and branch locations. The bank had identified 400 different customer journeys, and the challenge was to align these across the enterprise and improve them in a way that positively impacted customers quickly. The director of operations at Barclays, Mike Gamble, recognized the need to transform the bank's processes around customer journeys. He aimed to enhance the understanding of how various functions contribute to delivering customer experiences and then expedite the rollout time of these new processes to achieve the end goal for the customer.

The ROTHENBERGER Group, a world-leading pipe tool and pipe machining tool manufacturer, was facing challenges in monitoring their assets. They were using traditional tower lights and 24V controls provided by the machine vendors, which did not offer accurate visibility and full transparency into the production floor. As part of their transition to the industry 4.0 era, ROTHENBERGER was seeking a solution that would provide reliable and trustworthy visibility into their production processes. They needed a system that could provide real-time status of machine availability across their factories and highlight major gaps in productivity. The goal was to address and resolve these gaps through data-driven decision making.

Manual errors in warehouse managementProblems such as inventory theft, delayed shipment, and the need for double verification of inventory

This property management company needed accurate waste reporting to meet sustainability certification standards, but their previous waste provider could only provide general estimates. 

Ryerson aimed to distinguish itself from competitors by improving customer service functionality, but supporting IT infrastructure needed an upgrade to deliver on its goals

Vodafone Hungary, after acquiring UPC Hungary, was faced with the challenge of transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape. The company needed a middleware solution that could manage its nearly one million subscribers and cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management. The challenge was to simplify the order orchestration process and streamline the operations.

Los Pelambres, a copper mine located in Salamanca, Chile, faced a significant challenge in its operations. The mine, which is the seventh largest producer of copper in the world, relied on 55 Komatsu mining trucks for the transportation of copper. In an effort to maximize asset utilization, the mine adopted a fast refueling system that reduced refueling time from 25 to approximately 5 minutes. However, this initiative led to a series of unexpected issues. The factory-installed fuel sensors ruptured due to the pressure from the fast refueling system. Without a working fuel sensor, drivers had to guess when to refuel and how much fuel to add back into the tank. This led to frequent under or overfilling of the tanks, causing operational delays and increased downtime. The mine needed a solution that could withstand the pressure from the fast refueling system, relay fuel level and truck location data back to a centralized application, and include a user-friendly interface for monitoring.

Nordea, a leading Nordic bank, was facing a significant challenge in managing the growing volume of customer service requests across its operations in Sweden, Denmark, Norway, and Finland. The bank, which serves over 9 million private customers and more than 500,000 active corporate customers, was receiving thousands of customer service requests daily through various channels including in-person, phone, email, and both live and automated chat. In 2017, Nordea’s Norwegian operation was receiving upwards of 2 million contacts per year across three contact center locations staffed by approximately 150 FTEs. The bank needed a scalable solution to manage this volume while providing consistent and on-brand experiences. They also identified a preference among their customer base to interact via chat, which had the advantage of handling multiple inquiries simultaneously.

A multinational insurer had heavily invested in Azure five years ago and was now facing a challenge with cloud expansion. The company had around 20 application sites and over 450 user sites to interconnect, and it wanted to maintain seamless operations. More importantly, it wanted to ensure consistent policy enforcement, security, and risk management across its entire hybrid estate. The security and risk team had mandated the use of private IP for internal network resources. However, the cloud team, without fully understanding the networking implications, deployed Private Endpoints in Azure to secure the IP. This made it impossible to resolve DNS and ensure connectivity between data center resources and Azure DNS zones. The cloud team realized that they could not meet both their security and scalability requirements using their Azure toolset alone.

Blue Bottle Coffee (BBC), a global coffee roaster and retailer, faced a significant challenge in managing the supply of pastries across its international network of cafes. The company was using a manual ordering system, where cafe leaders estimated the required quantity of pastries based on historical sales data, current inventory, and growth projections. This system was effective when BBC had a few cafes, but with over 70 cafes worldwide, it became inefficient and inaccurate. The inaccuracies led to either under-ordering, causing sell-outs and customer dissatisfaction, or over-ordering, resulting in food waste and profit loss. The suboptimal utilization of pastries was also affecting BBC's bottom line. Therefore, BBC needed a scalable, precise, and predictive ordering solution to improve pastry ordering accuracy, reduce food waste, and meet its sustainability goals.

Access to the Internet with wired connection24/7 monitoring and real-time data transmission from equipment

The Royal Victoria’s 20-year-old Mitel system, with separate analogue voicemail system, needed to be replaced. The hotel required a modern communications solution that would:Connect the hotel's 160 employees.Provide call logging to help monitor business performance and control costs.Provide communications to mobile members of the team such as the night porters.Improve guest WiFi internet access.

Chang Beer, a popular Thai beer brand, was looking to build on the success of their previous #oursong campaign. They wanted to delve deeper into the concept of friendships, aiming to capture and celebrate something more authentic. The challenge was to create a campaign that would resonate with their target audience and generate significant engagement. They decided to recruit Thai superstar Weir Sukollawat Kanarot and retell the true story of his success, which was largely thanks to his best friends. The story was set in two different decades, one during their university days when his friends helped him get discovered, and the other in the present day when Weir helps convince his friend to follow his dream.

The healthcare network, a 129,000-person organization, was facing a significant challenge in scaling their automation initiatives. The network's small team of professionals was struggling to maintain control over their DNS, DHCP, and IP address management (DDI) services. They were using Powershell scripts to interface with BlueCat’s API, which initially proved the value of automating DDI services. However, as the project grew, the team began to encounter scalability issues. The team was concerned about the execution of code in multiple places and the need to establish some order to manage the growing complexity.

StepStone, a leading digital recruitment platform, was faced with the challenge of ensuring the security of highly sensitive personal information of jobseekers worldwide. As a rapidly expanding business with a growing presence in the U.S. and plans to enter new markets, StepStone was increasingly vulnerable to sophisticated and numerous cyberattacks. The company's existing antivirus products were no longer sufficient to protect against these threats. StepStone's platform delivers over 100 million job applications per year to over 150,000 employers, averaging three million page views and one million site visits in a typical month. The company needed a robust security solution that could effectively protect endpoints, which were identified as typical ingress paths for cyber threats.

The Driver and Vehicle Standards Agency (DVSA), an executive agency of the UK government, was facing a significant challenge in its digital transformation journey. The agency was transitioning away from long-term contracts, minimizing vendor lock-in, and moving towards open source and cloud solutions. This shift was aimed at improving efficiency, adding flexibility, and gaining value for money. However, the agency was encountering issues with its connectivity. DVSA was connecting to the cloud via virtual private networks (VPNs), but the VPN firewall ran out of capacity, necessitating an alternative solution. The challenge was to find a solution that would provide fast, reliable connectivity, essential for the agency's digital transformation.

Tronergy, a company that provides creative IT solutions to small and medium-sized businesses, faced a challenge with its clients who were accustomed to using traditional web hosting services. As these clients' projects evolved, they found it difficult to dynamically and automatically increase bandwidth or improve performance using traditional web hosting solutions. Additionally, these clients often required the integration of several other business solutions to quickly customize their projects, such as adding text messaging (SMS), optical character recognition (OCR), email push, and chatbot features. Building a new solution from scratch was not a viable option due to the high time and cost implications.

4flow, a leading global provider of supply chain consulting, software and fourth party logistics (4PL) services, was facing a challenge in managing logistics networks proactively and efficiently due to a lack of real-time visibility. This lack of visibility resulted in increased costs from deviations and exceptions, such as late penalties and dispute management costs, and in worst cases, extended supply chain disruptions. Late identified delays meant the time needed to take preventative measures was lost, potentially leading to late fees and penalties. If shipping status data was not automatically exchanged between supply chain partners, time-consuming manual communication between carriers, customers and transport planners was also required. Additionally, carrier performance was difficult to manage without objective data. As a neutral 4PL that is not fleet-based, 4flow did not have access to real-time transportation data and was looking for a strong partner to provide visibility to its customers.

Dillon Transportation, a dry van transportation company, experienced significant growth since its inception in 1996. From a humble beginning with one truck and two drivers, the company expanded to a fleet of 125 trucks and 170 drivers and crew members. However, this rapid growth brought about a challenge. The owner, Donnie Dillon, found it increasingly difficult to keep track of every driver and truck in his fleet. He could no longer remember the specifics of each trip, which he previously kept in his head. The company needed a more sophisticated way of storing information about drivers and loads. They required a system that would allow employees to access the specifics of each trip easily. The challenge was to find a solution that could manage the growing complexity of their operations.

Allbirds, a rapidly growing direct-to-consumer brand, faced significant challenges in managing its global supply chain. As the company expanded, it had to deal with the complexities of managing fulfillment across multiple facilities, each with its own Standard Operating Procedures (SOPs), software, and onboarding teams. The task of adding warehouses to scale and managing automated fulfillment business rules for carriers and Service Level Agreements (SLAs) was proving to be a major undertaking. This was diverting time and resources away from the company's primary goal - growth of the brand. The challenge was to streamline and optimize the supply chain without compromising on the brand's commitment to comfort and sustainability.