Albertsons Companies, one of the largest grocers in the US, serves over 30 million customers each week through 19 different banners. The company faced the challenge of shifting customer demands and the need to provide a seamless shopping experience, whether in-store, online, or mobile. Albertsons' customer demographics varied greatly, and the company needed to meet the diverse demands of its customers. The company had multiple user IDs and passwords, which increased the attack surface of its IT infrastructure, making it more vulnerable to breaches. Albertsons needed to create a seamless, consistent IT experience in both the four-wall and no-wall environments, while maintaining the look-and-feel of the individual banners. The organization saw it as an opportunity to offer their customers a better experience.

The client, a large insurance company, had recently merged with another insurer. The merger necessitated the completion of an OpenText Exstream 16.2 migration project to transfer content assets from the subsidiary to StreamServe, the parent company’s Customer Communication Management (CCM) platform. The primary challenge was to ensure seamless cooperation with customers despite the necessary changes in their ERP tools. The client required a CCM solution that could integrate content assets from two different systems, HP Exstream and StreamServe, without any disruption to their operations.

The company's challenges are as follows;Manual errors in warehouse management.Problems such as inventory theft, delayed shipment, and the need for double verification of inventory

Avid Technology, Inc., a global SaaS media production solution provider, was faced with the challenge of enabling efficiencies and real-time collaboration across creative teams in the production process, without compromising performance or security. The company needed to deploy a cloud-based, global, online editorial suite to increase efficiencies in creating, editing, and enabling final production of media in a rapidly changing business landscape. The challenges also included capturing global customer access and scaling with quick deployment capabilities in a collaborative environment, connecting a diverse group of global users, ensuring high availability, optimizing application performance and usability by interconnection to a large number of global networks, and securing assets while allowing multiple contributors simultaneous access.

Auto Trader (UK), the largest digital automotive marketplace in the United Kingdom, was facing challenges with its existing infrastructure. The company's infrastructure was previously deployed from its own data centers via a private cloud. The company wanted to improve its security and encryption, and create a more agile architecture to enable faster innovation. Auto Trader (UK) wanted to upgrade its security layers and implement mutual Transport Layer Security (mTLS) authentication between its apps. However, retrofitting these changes to its previous infrastructure would have been difficult due to the complexity of modifying hundreds of applications and building additional elements. The company also wanted to optimize its CPU allocation, which was previously uniform across all instances due to the inability to accurately measure the impact of changes.

Ayoconnect, a SaaS company based in Southeast Asia, aimed to provide an open finance platform for developers to deliver a range of financial products to their customers. However, the company faced challenges in launching the platform on a cloud environment due to regulations requiring Indonesians' financial and transactional data to stay within the country. The domestic cloud service provider they initially used could not fully meet Ayoconnect's requirements, leading to performance and stability issues. Furthermore, the company needed to transition from a business-to-consumer model to a business-to-business model, which required standardization and visibility to solve issues created by multiple infrastructure types and API formats across financial services.

Banco de Crédito e Inversiones (Bci), one of Chile’s largest banks, faced the challenge of meeting the changing expectations of its employees and customers who were increasingly comfortable using internet-based tools and services. The traditional ways of banking did not resonate with the younger workforce, particularly the millennials, and the bank needed to evolve to meet their changing expectations. The bank also aimed to get closer to its increasingly digitally engaged customer base. To do this, Bci decided it needed a digital transformation that would bring interactions between employees and with customers closer to their more intuitive digital experiences with consumer apps. The bank also needed greater support for working off-site, including finding ways to replace in-person and telephone meetings with simple, reliable videoconferencing. Bci also hoped to move beyond email as the means for sharing and document collaboration.

Alquería, a Colombian conglomerate of over 24 companies with more than 4,000 employees, faced significant challenges in integrating teams across different cities and locations into a collaborative environment. The company aimed to increase its digital employee base, further digitize its processes, enhance collaboration and productivity in internal processes, and improve security levels to reduce information leaks. The main obstacle to growth was identified as technological barriers, which needed to be broken with cloud solutions for the company to scale. The challenge was to incorporate tools that did not exceed the limit of what was possible, while efficiently allocating licenses and resources for each employee role.

ATB Financial, a crown corporation of the province of Alberta, operates in a highly competitive financial services space. To retain its competitive advantage, ATB launched a bold transformation initiative to reimagine the way banking products and services could be delivered. However, the company faced several challenges. Remote employees often experienced connectivity and performance issues with the corporate VPN, which limited their productivity. Legacy office tools did not foster innovation and often slowed business processes, delaying the company’s ability to deliver new services and respond to customer needs. The ATB banking operations team also struggled with workflows and lost files in public folders, a common issue with legacy office applications.

Bloomreach, a leading Commerce Experience Cloud, faced significant challenges as it grew rapidly since its launch in 2015. The company's growth began to strain its bare-metal IT infrastructure, affecting both development and stability. The company experienced server failures and poor connections with their data center provider, which threatened the reliability of their service. Furthermore, with the advent of GDPR regulations and a global client base, Bloomreach had to prepare for a more complex security environment. Their existing infrastructure was not capable of handling the upcoming challenges, and they needed a solution that could provide scalability, stability, and security.

The global COVID-19 lockdowns during 2020 and 2021 accelerated the growth of online sales, leading to a 34% increase in e-commerce purchases in the U.S. alone. This surge in digital activity led brands across all industries to reassess their digital presence. As businesses look to maximize revenue from e-commerce, the global search engine optimization service market is expected to be worth more than $100 billion in 2025. Botify, an enterprise software company, faced the challenge of helping its customers drive sustainable traffic and increase online revenue in this rapidly evolving digital landscape. The company needed to analyze vast amounts of data, optimize websites for search engines, and provide actionable insights for website improvements.

Bounce, a smart mobility solution in India, was faced with the challenge of making daily commutes stress-free, time-saving, reliable, and convenient for its users. The company, which operates a scooter sharing mobility app, needed a location solution that could scale rapidly and provide accurate location information to its growing customer base. The motorized scooter, being the best selling vehicle in South Asia, was the chosen mode of transport for Bounce. However, the company needed to guide users to the nearest available scooters, provide unmatched location accuracy and information, and quickly scale to serve a growing customer base of more than 2.1 million people. Bounce officially launched its mobility app in September 2018 in Bangalore, one of the largest cities in India with a metropolitan population of more than 10 million. The app was so popular and easy to use that within two years, it had spread to bustling Hyderabad and a host of other cities.

Before implementing Samsara, SeniorCare EMS faced significant challenges in monitoring and improving driver safety. They had separate vendors for dash cams, GPS tracking, and wireless data, which made it difficult to consolidate and manage data effectively. The existing dash cams couldn't remotely upload footage, making it nearly impossible to monitor driver behavior in real-time. Additionally, the GPS tracking system provided location data at intervals of 30 seconds to a minute, which was insufficient for emergency response times. The company needed a more integrated and real-time solution to ensure driver safety, reduce risky driving behaviors, and improve operational efficiency.

COSMO, founded in 2020, embarked on a mission to help families stay digitally connected with their youngest members in a safe and meaningful manner. They achieved this through the development of the JrTrack 3 kids smartwatch, which combined communication functions like calling and texting with safety features such as 9-1-1 calling, geofencing, and unapproved call blocking. COSMO faced some technical hurdles as they developed their product. These included instances of patchy cellular coverage and inconsistent device connectivity, which directly impacted the reliability of their smartwatches. Such challenges posed a threat to the trust that parents placed in COSMO’s products, underscoring the need for a solution that could ensure steadfast reliability and uphold the company's commitment to their customers.

JPMorgan Chase & Co., one of the oldest and most respected financial institutions in the United States, was facing a significant challenge in managing its active projects. The organization was using JIRA for their project management needs, but the limitations of the software's canned dashboards made it difficult to extract data in a manner that presented hierarchical information of all tickets in the queue. Due to JIRA server limitations, only a limited number of records from a given JIRA project could be pulled at one time. This lack of visibility into everyday tasks and the complexity of pulling data at a large scale was a significant issue for the organization. The challenge was to find a solution that could provide improved oversight into the organization’s active projects and automate the ideation and project creation phases of more than 10,000 projects over the past two years.

Asahi Beverages, a leading beverage company in Australia and New Zealand, faced a significant challenge when it acquired several Australian beverage businesses. The enlarged group needed to streamline and optimize operations even as further acquisitions joined the family. The company relied heavily on SAP solutions to manage its extended non-alcohol business processes, from manufacturing through to sales and distribution. However, with several new companies joining the group over the past few years, the Asahi Beverages team was keen to reduce system administration effort and maintenance costs. They wanted to use the savings to invest in new business applications and services. The challenge was to cut the number of IT incidents, accelerate the time for resolution of those incidents, and release valuable time for the technical teams to focus on innovation and business development.

Neon Buddha, a Canadian clothing brand, was struggling with the management of its business processes. The company's workflow involved several processes from idea conception to production and marketing, which were serviced by a myriad of standard operating procedures (SOPs). However, these SOPs were created in Word documents and Excel sheets, leading to disorganization and inefficiency. Employees had to scramble to find the information they needed for work, wasting valuable time and resources. The lack of a centralized, accessible system for managing SOPs was hindering the company's growth and diverting attention from the high-level creativity needed to excel in the competitive fashion industry.

Athenahealth, a healthcare technology company, was facing challenges with its legacy infrastructure as it expanded its patient and practitioner base. The company had multiple account credentials for patients, and each practice had to register patients and store their data separately. This led to a complex and disjointed user experience. Furthermore, the company was dealing with the challenge of ensuring data accessibility while maintaining robust security. The company needed a solution that would reduce friction, improve user experience, and enhance patient outcomes without compromising on security. The challenge was to find a solution that could handle the sensitive and highly regulated data that impacts people's lives, while providing a seamless digital experience for users.