The global COVID-19 lockdowns during 2020 and 2021 accelerated the growth of online sales, leading to a 34% increase in e-commerce purchases in the U.S. alone. This surge in digital activity led brands across all industries to reassess their digital presence. As businesses look to maximize revenue from e-commerce, the global search engine optimization service market is expected to be worth more than $100 billion in 2025. Botify, an enterprise software company, faced the challenge of helping its customers drive sustainable traffic and increase online revenue in this rapidly evolving digital landscape. The company needed to analyze vast amounts of data, optimize websites for search engines, and provide actionable insights for website improvements.

Bounce, a smart mobility solution in India, was faced with the challenge of making daily commutes stress-free, time-saving, reliable, and convenient for its users. The company, which operates a scooter sharing mobility app, needed a location solution that could scale rapidly and provide accurate location information to its growing customer base. The motorized scooter, being the best selling vehicle in South Asia, was the chosen mode of transport for Bounce. However, the company needed to guide users to the nearest available scooters, provide unmatched location accuracy and information, and quickly scale to serve a growing customer base of more than 2.1 million people. Bounce officially launched its mobility app in September 2018 in Bangalore, one of the largest cities in India with a metropolitan population of more than 10 million. The app was so popular and easy to use that within two years, it had spread to bustling Hyderabad and a host of other cities.

COSMO, founded in 2020, embarked on a mission to help families stay digitally connected with their youngest members in a safe and meaningful manner. They achieved this through the development of the JrTrack 3 kids smartwatch, which combined communication functions like calling and texting with safety features such as 9-1-1 calling, geofencing, and unapproved call blocking. COSMO faced some technical hurdles as they developed their product. These included instances of patchy cellular coverage and inconsistent device connectivity, which directly impacted the reliability of their smartwatches. Such challenges posed a threat to the trust that parents placed in COSMO’s products, underscoring the need for a solution that could ensure steadfast reliability and uphold the company's commitment to their customers.

As 17LIVE's user community expanded, the company faced numerous obstacles and pain points that required attention to sustain and elevate its live streaming offerings. Below are a selection of these challenges.Infrastructure Constraints Impeding International Expansion: With a vision to "foster human connections through live technology," 17LIVE has consistently prioritized catering to its worldwide user community. To fulfill this mission, 17LIVE sought a CDN provider capable of delivering a resilient network infrastructure to guarantee seamless expansion of its live streaming operations, particularly in regions like China, which possess their own distinct network transmission standards and regulations.Enhancing Streaming Performance: Serving a vast, multinational user base, ensuring seamless and low-latency streaming became imperative for 17LIVE, as it guaranteed a positive interactive experience across the three apps mentioned. An increasing user base on these apps directly correlated to higher profits, further emphasizing the significance of CDNetworks' ability to deliver reliable performance across diverse network conditions and devices.High Demands for Diverse Interactive Capabilities: To render live streaming both engaging and entertaining, the aforementioned three apps posed extremely stringent functional requirements to CDNetworks' Media Delivery Solutions. These requirements were vital for boosting 17LIVE's user engagement and platform traffic growth by employing intuitive methods to draw users to content, such as content thumbnails or snippets.Rising Content Moderation & Archival Burden: With the unprecedented surge in platform users and live streamers, the daily task of moderating and archiving content on 17LIVE has seen a substantial increase. This exponential growth rendered manual, real-time content moderation unfeasible. Consequently, 17LIVE sought a solution that could moderate and archive content while simultaneously enhancing operational efficiency and reducing labor costs.Round-the-Clock Issue Resolution Challenges: As a 24/7 live streaming platform, 17LIVE necessitates round-the-clock support services to tackle any issues that may arise at any moment.To tackle these challenges, 17LIVE opted for CDNetworks and its customized solutions.

JPMorgan Chase & Co., one of the oldest and most respected financial institutions in the United States, was facing a significant challenge in managing its active projects. The organization was using JIRA for their project management needs, but the limitations of the software's canned dashboards made it difficult to extract data in a manner that presented hierarchical information of all tickets in the queue. Due to JIRA server limitations, only a limited number of records from a given JIRA project could be pulled at one time. This lack of visibility into everyday tasks and the complexity of pulling data at a large scale was a significant issue for the organization. The challenge was to find a solution that could provide improved oversight into the organization’s active projects and automate the ideation and project creation phases of more than 10,000 projects over the past two years.

Asahi Beverages, a leading beverage company in Australia and New Zealand, faced a significant challenge when it acquired several Australian beverage businesses. The enlarged group needed to streamline and optimize operations even as further acquisitions joined the family. The company relied heavily on SAP solutions to manage its extended non-alcohol business processes, from manufacturing through to sales and distribution. However, with several new companies joining the group over the past few years, the Asahi Beverages team was keen to reduce system administration effort and maintenance costs. They wanted to use the savings to invest in new business applications and services. The challenge was to cut the number of IT incidents, accelerate the time for resolution of those incidents, and release valuable time for the technical teams to focus on innovation and business development.

Neon Buddha, a Canadian clothing brand, was struggling with the management of its business processes. The company's workflow involved several processes from idea conception to production and marketing, which were serviced by a myriad of standard operating procedures (SOPs). However, these SOPs were created in Word documents and Excel sheets, leading to disorganization and inefficiency. Employees had to scramble to find the information they needed for work, wasting valuable time and resources. The lack of a centralized, accessible system for managing SOPs was hindering the company's growth and diverting attention from the high-level creativity needed to excel in the competitive fashion industry.

Athenahealth, a healthcare technology company, was facing challenges with its legacy infrastructure as it expanded its patient and practitioner base. The company had multiple account credentials for patients, and each practice had to register patients and store their data separately. This led to a complex and disjointed user experience. Furthermore, the company was dealing with the challenge of ensuring data accessibility while maintaining robust security. The company needed a solution that would reduce friction, improve user experience, and enhance patient outcomes without compromising on security. The challenge was to find a solution that could handle the sensitive and highly regulated data that impacts people's lives, while providing a seamless digital experience for users.

Energy poverty, defined as the lack of access to modern energy services, affects over 840 million people globally. An additional billion people are connected to unreliable power grids, leading to connectivity losses that negatively impact both public and private sectors. Bboxx, a next-generation utility company, aims to address this issue by manufacturing, distributing, and financing decentralized solar-powered systems in developing countries. However, the company faced challenges in developing hardware units that are compact, easy to use, and capable of transforming solar energy into raw power. The design process required multiple iterations and collaboration among various team members, including electrical and mechanical engineers.

ProRail, a company assigned by the Dutch Government to maintain over 6,800 km of their national railway, faced a significant challenge in managing its complex operations. The company's mission was to ensure high-quality, safe, on-time, and convenient passenger and freight rail travel in the Netherlands. However, the logistical challenges were immense, requiring the company to maintain a high-quality workforce and systems. The company was organized into three infrastructure management organizations, each with its own set of responsibilities. The IT department was responsible for the processes that enabled the railway network to operate properly. However, the company's core systems operation was sophisticated and of high importance, requiring a substantial amount of IT oversight. At the same time, the business was constantly generating new ideas to create efficiencies in their processes, which often led to a growing backlog and a proliferation of Shadow IT.

Raiffeisen Bank Aval, one of the top five commercial banks in Ukraine, faced a significant challenge in modernizing their private cloud infrastructure. The bank was struggling with validating hardware requirements against purchase recommendations made by the hardware vendor. This resulted in an expected additional 33% in hardware costs for the transformation project. The existing cloud environment had a VM-to-host ratio of 24:1, and it consisted of 38 VMware hosts and 923 virtual machines. The bank needed a solution that would help them avoid these additional expenses and ensure that their private cloud resources were perfectly aligned to workload demand patterns and business cycles.

Pay360 by Capita, a major payment services provider, was facing challenges with its outsourced legacy infrastructure. The company's ability to deliver responsive, rapidly scalable, and highly available services was compromised due to the limitations of its existing IT infrastructure. The legacy 3-tier IT infrastructure was slow to scale, unreliable, and difficult to manage, which was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies. The situation was further complicated by the company's reliance on third parties to manage both the physical and virtual infrastructure, which hampered the technical team's ability to resolve availability problems quickly and identify bottlenecks. The company also experienced a major outage in 2017, which took them offline for over a day. A complete re-think of the Pay360 IT infrastructure was required, with a focus on scalability, performance, and ease of management, while also meeting the stringent security requirements of PCI compliance.

SharePoint, a global technology company, was faced with the challenge of modernizing their client's outdated solutions to enable new products, services, and revenue streams. The client, a technology leader with a 130-year-old history in manufacturing, utilities, infrastructure, and transportation, was driving the transformation of industries towards a more sustainable future. However, their existing solutions lacked scalability and proper performance, leading to poor business productivity and user experiences. The client's legacy IT landscape was composed of classic network drives and a Lotus Note-based email, and they had a complex multi-farm scenario, including SharePoint Online and on-premise. They needed an experienced and committed technology partner to support them with the migration and modernization of their dated solutions.

Align Technology, a global medical device company, was facing challenges with its consumer-facing applications, including their corporate site and product sites. One of their key applications, the Invisalign Smile Assessment app, along with other applications, were used by thousands of consumers each month and required almost daily updates. These updates ranged from large iterations to minor changes on individual documents. The company found it increasingly difficult to perform these quick updates, a limitation that posed challenges not only for the business teams but also for their IT developers. The need for a more efficient and agile solution was evident.

The client, a leading global technology company offering a creative platform for selling and purchasing high-quality editorial and media resources, was facing challenges due to rapid business growth. The increase in new platform users, asset downloads, and corporate clients put a strain on their legacy systems used for tasks such as user management, customer service, and handling media purchases. These systems significantly slowed down the client’s operations and hindered their ability to effectively keep up with the business growth. The client needed to conduct a comprehensive modernization and optimization of a wide range of systems and applications.

Volvo Group Trucks Central Europe, a distributor and service provider for Volvo Trucks and Renault Trucks in Germany, faced a significant challenge in training and supporting their geographically dispersed field technicians. These technicians frequently needed to be updated on the latest models and repair procedures. Experienced technicians also had undocumented repair procedures and best practices that needed to be transferred to new technicians. Any downtime in maintenance directly translated into a loss of business for Volvo's customers. The company had a limited number of Product Quality Engineers (PQEs) spread across various geographic locations. When repairing a truck, technicians often sought remote assistance from PQEs. However, using a tablet or smartphone for this purpose was inconvenient as technicians had to use their hands to hold the device during the remote assistance call, making it difficult to conduct repairs simultaneously.

Honeywell, a Fortune 500 company specializing in diversified technology and manufacturing, was in need of an enterprise remediation data management system. The company sought a system that could safeguard and maintain the quality and integrity of their significant investment in generating site remediation data. They also wanted to ensure that this data was available for future use and could assure business partners of its reliable quality. Honeywell's existing data was scattered across stand-alone consultant systems, spreadsheets, and paper records, making it difficult to access and share within the company.

Yancey Bros. Co., a Georgia-based company and the oldest Caterpillar® dealer in the US, was facing a challenge with its existing network infrastructure. The company had been using VeloCloud® SD-WAN bundled through its telco provider, but the expensive multiprotocol label switching (MPLS) connectivity was no longer a viable solution for its increasingly complex network. The company wanted to work with multiple partners who could provide flexibility, reliability, redundancy, and low-cost connectivity. Additionally, Yancey Bros. needed better visibility into network data to adjust policies and route appropriately. With over 30 remote sites and no technical employees at these sites, it was crucial for the centralized team of 12 to have real-time visibility into network traffic.

Vable, a UK-based content automation platform, was looking to expand its business beyond its niche market. The company's existing product was already serving its purpose within the legal sphere, but Vable wanted to reach a wider audience across various sectors including education, business, and healthcare. The challenge was to transform the idea of the existing on-premise product into a new cloud-based solution that would meet the needs of a broader audience. This required rethinking the business idea, designing a new software architecture, moving from a traditional backend monolith to microservices, and developing functionality that would meet customers’ expectations based on feedback from the users of the existing on-premise solution. Additionally, the team had to apply Amazon Web Services to develop cloud data services for the product and implement powerful search capabilities and advanced analytics of the content sent using Machine Learning, AI, and BI.

SODAQ, a Netherlands-based company, has been focusing on creating greener Printed Circuit Boards (PCBs) for over seven years. They design hardware and software for a variety of applications, including smart desks and bikes that measure air quality. Their first product, a solar-powered weather station, established them as pioneers in green technology. However, as their designs became more complex, integrating GPS tracking and solar power, they faced challenges. Designing complex PCBs with integrated solar panels required professional design tools. Their non-solar designs, like office desks that can track occupancy, featured custom applications that surpassed the limitations of most PCB design software tools. Managing components and design libraries with their old ECAD software was challenging, and collaboration between mechanical engineers and PCB designers was difficult.

InterChange Group, a cold-storage warehousing and distribution company, was faced with the challenge of increasing the efficiency of its cold storage facility to better service a local customer. The company needed to prove its capability to handle growing volumes in the future. The specific challenge was to integrate their new fleet of semi-automated forklifts with the Camelot Excalibur Warehouse Management System (WMS). The deployment of this technology investment, especially with temperature and date-sensitive food products, within a tight timeline, posed significant challenges.

Think Research, a Canadian healthtech company, was faced with the challenge of modernizing the technological stack of its software products and developing new solutions to address complex healthcare challenges. The company's primary goal was to connect clinicians, facilities, and entire healthcare systems by providing them with software solutions and decision-making tools backed by cutting-edge technologies. The tasks at hand included extending development capabilities by setting up a dedicated development team, supporting all existing solutions while seamlessly migrating them to newer technologies, building a platform for referrals management, creating a virtual B2C platform for real-time appointment tracking, and ensuring the security and compliance of the products with healthcare regulations. The challenges also included analyzing the business logic, existing code, and product functionality for smooth migration to a newer version of Ruby on Rails framework, developing an efficient online care platform within a tight timeline, and integrating the platform with the partner’s healthcare system.

Gogo, a global provider of in-flight broadband Internet, faced a significant challenge in ensuring high-speed internet and predicting equipment failures that led to downtime and unnecessary costs. The company's satellite antennas often malfunctioned, leading to penalties paid to airlines. Furthermore, many of the reasons for antenna failures were defined as no-fault-found (NFF) ones, as no anomaly was detected, causing unnecessary downtime and wasted costs. Although the reasons behind the ill-performance were hypothetically known, they needed to be proved and further eliminated to avoid equipment failure. Therefore, Gogo initiated a complex data governance project to ensure the flawless operation of the equipment and high speed of the in-flight Internet.

China Railway Corporation, the world's leading railway network, faced significant challenges due to its large business scale. The company's IT infrastructure was under pressure to deliver higher performance, stability, safety, usability, and extensibility. The company's IT development journey moved from mainframe computers to minicomputers, and then to the x86-based OpenStack platform. However, this transition presented several challenges. The traditional project-driven IT infrastructure construction mode was resource-intensive and complex. The migration of a large amount of data and applications from the minicomputer system to an open source environment with x86 servers was problematic. The OpenStack modules were loosely coupled and unstable, and there were bottlenecks in large-scale cluster deployment. Additionally, there was a shortage of OpenStack technical experts and talent, which limited early operation and management and slowed the development of tools for daily automatic operation.

The Drummer Agency, a London-based charity consultancy, was seeking to create a virtual reality (VR) demo that could realistically portray the life of local African communities. The aim was to use this VR experience to accelerate the fundraising process by giving potential donors a firsthand experience of the communities they would be supporting. However, the agency faced several challenges. Firstly, they were unfamiliar with the capabilities and limitations of VR technology. Secondly, they had a very tight deadline to meet, as they needed the demo ready for an upcoming exhibition of major charity organizations. Lastly, they wanted the demo to be as realistic as possible, with photo-realistic characters and assets, which posed a significant challenge given the hardware limitations of VR technology.

The frozen food supplier, a leading provider of bakery solutions, was grappling with two major challenges. Firstly, the company was heavily reliant on paper-based processes to record machine downtime and the reasons for it. This method was often inaccurate and difficult to aggregate, leading to a lack of visibility into the plant's metrics. Consequently, line supervisors and plant management lacked the critical information needed to prioritize and address issues impacting throughput. Secondly, the company had to perform cumbersome and time-consuming audits to comply with the stringent requirements of the food and beverage industry. These audits ranged from PPE audits, pre-production checks on equipment, and periodic checks on the metal detector. The combination of these problems resulted in a lack of visibility into the plant's performance and the issues that needed to be mitigated.

Based in Germany, cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services, and SaaS across various industries. However, the company faced a significant challenge in expanding its customer outreach and improving customer experience. Their existing solution was a desktop app, which was only available on Windows, thereby excluding users of other operating systems like macOS, Linux, and mobile devices. This limitation was a competitive disadvantage as it restricted their client outreach to only Windows users. Additionally, the app had been in use for 14 years without any updates, making it outdated and not in line with current customer needs. Another issue was the quality of the analytics reports included in the company’s product offering. These reports lacked visually-informative data, making it difficult for clients to understand their subscription details such as revenue and number of new customers.

Legacy WAFs provided high operational costs and response times, especially during critical traffic spikes.As the company continued to expand its offerings and provide great digital experiences for its customers, DeNA knew it needed to scale its web security posture to match. But their legacy hardware WAF was causing the team multiple issues and made it difficult to operate efficiently.It was impossible for the DeNA team to reroute customer page requests if their WAF was not performing correctly.The legacy WAF performance, combined with the high price of scaling hardware investments, made it clear to DeNA that they needed a new solution that can perform under pressure.

Egston, an Austria-based electronic manufacturing company, was faced with the challenge of updating their entire line of power supplies to comply with new norms on electromagnetic emission and efficiency. The company produces a wide range of units with varying voltage, functions, and efficiency, which added to the complexity of the task. The impending issuance of new norms and regulations in Europe necessitated a swift response, and the company had to meet a tight deadline. To augment their development team and meet these requirements, Egston sought the assistance of external resources.

Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its complex and unpredictable workflow. With over 2000 employees worldwide and over 100 million transactions per year, the company needed to simplify its processes. The company aimed to maintain a high standard of efficiency and eliminate inconsistencies. The challenges included adding business value to their core HR application, addressing complexities in absence management, providing Employee Self Service access with necessary approval workflow, systemizing production workforce planning and scheduling, maintaining a 360-degree Performance Management System with incident tracking, creating and maintaining panels/committees online, and finding a system flexible enough to work around the existing system.