Fieldmotion > Case Studies > Davcon Warehouse Machinery: Enhancing Operations with IoT

Davcon Warehouse Machinery: Enhancing Operations with IoT

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Sensors - GPS

Applicable Industries

Equipment & Machinery
Telecommunications

Applicable Functions

Maintenance
Warehouse & Inventory Management

Use Cases

Picking, Sorting & Positioning
Real-Time Location System (RTLS)

Services

System Integration
Training

About The Customer

Davcon Warehouse Machinery is a seasoned player in the Irish market with over 40 years of experience in the sales, service, and rental of warehouse equipment. The company supplies and supports some of Ireland’s largest logistics, pharma, and food companies, and manages a dealer network throughout the UK on behalf of the factory in Germany. Their main area of focus is in Man Up Very Narrow Aisle equipment. They are equipped to supply and support machinery across Ireland and the UK, carry out direct maintenance work on customer’s machines, and provide technical support to dealers overseas. All of their engineers are factory trained and experienced in the installation, commissioning, and maintenance of a full range of warehouse equipment and forklift trucks.

The Challenge

Davcon Warehouse Machinery, a leading supplier and supporter of warehouse equipment in the Irish market, was facing operational challenges. With over 40 years of experience in the sales, service, and rental of warehouse equipment, the company was struggling with the slow and inefficient process of returning completed dockets/reports back to the office for invoicing. This was largely due to the dependency on finding a suitable time in the engineer’s schedule to return paperwork. This inefficiency had a knock-on effect on several aspects of the business, including delayed invoicing, slower follow-up work on machines, and lack of readily available information for customer queries. The company was also concerned about the potential loss of customer information during the implementation of a new system.

The Solution

Davcon Warehouse Machinery adopted FIELDMOTION Maintenance & Servicing Software to address their operational challenges. The software proved to be user-friendly and provided excellent support, helping the company overcome the initial teething issues associated with implementing a new system. The software offered features like Job Tracking, Mobile App, and Mobile Forms. Job Tracking allowed the admin team to view all jobs in real-time, optimizing productivity and providing a GPS stamp to track job duration. The Mobile App enabled job sheets and forms to be sent directly to engineers’ phones, ensuring no loss of forms even in areas with poor Wi-Fi coverage. The app also facilitated direct communication with engineers and ensured all job paperwork was filled in and understood completely. Mobile Forms helped in switching to mobile forms and data collection software, leading to greater business growth, employee productivity, and improved bottom line.

Operational Impact

The implementation of FIELDMOTION Maintenance & Servicing Software brought about significant operational improvements for Davcon Warehouse Machinery. The new system enabled the company to email a copy of the completed docket directly to the accounts department for processing and alert the service department of any follow-up requirements. This not only expedited the invoicing process but also facilitated quicker follow-up work on machines. The system also provided instant copies of the completed dockets to customers and made them available online for future reference. This improved the service offered to customers by limiting downtime and alerting them to potential health and safety issues on their machinery in a much timelier manner. The use of mobile forms and data collection software also led to greater business growth, employee productivity, and improved the bottom line.

Quantitative Benefit