Air Tech Compressors Ltd, a leading compressor company in the Irish market, was facing challenges in accessing and managing their customer data, history, and future planning. The company had concerns about the process and workload involved in migrating all their data to a new digital system. They had previously deployed similar systems at other companies and were aware of the potential difficulties and time-consuming nature of such a process. The company was also wary of full CRM systems that were overpriced and came with unnecessary features. They were looking for a solution that would not only be cost-effective but also efficient in terms of setup time and usability.

Acrivarn, a company that designs, manufactures, and installs bakery equipment, was operating on a paper-based system for their Service Division for over 20 years. Despite considering their system efficient, they recognized the need for change and modernization. The paper-based system was likely time-consuming, prone to errors, and lacked real-time updates. This traditional method of operation was not in line with Acrivarn's commitment to providing unrivaled customer service and efficient support. The company was looking for a solution that could streamline their operations, improve efficiency, and enhance the level of service they offer to their customers.

Industrial Water Management, a company providing water treatment and hygiene services in Ireland since 1974, was facing challenges in managing its operations efficiently. The company had expanded its business internationally over the last decade and was looking for a comprehensive software solution that could streamline its operations. The existing software packages they were using were not meeting the requirements of their industry. They were using two to three different packages, which was not only inefficient but also disruptive to their day-to-day business. The company wanted a user-friendly interface that could be implemented without disrupting their current operations. They also wanted a solution that could provide real-time information on a single platform.

The Doors Plus Group Ltd, a company specializing in the supply and installation of windows, doors, and fire door sets, was facing significant challenges in managing its growing business. The company was struggling with an overwhelming amount of paperwork and the management of field workers. As the business expanded, the need for an easy-to-use mobile software that could simplify these processes became evident. The company was in search of a solution that could streamline their operations, reduce the time spent on administrative tasks, and improve their overall productivity and profitability.

Universal Property Maintenance (UPM), a company known for its prompt service, high-quality work, and competitive pricing, was facing challenges in managing the day-to-day operations of their buildings. They were in need of a comprehensive solution that could streamline their services, improve communication, and efficiently control costs. The company was also struggling with inefficiencies due to the lack of a centralized system for client information. This resulted in duplication of work, difficulties in asset monitoring, and compliance with health and safety regulations.

Associated Fire Protection Ltd, a family business established in 1983, has grown significantly over the years, expanding its services to include Fire Alarm & Emergency Lighting Maintenance, Portable appliance testing, Staff Training, and Fire Risk Assessment. However, the company was struggling with the management of its inspection paperwork, worksheets, and certificates. The process was time-consuming and inefficient, hindering the company's ability to respond quickly to customer demands. The company also faced challenges in scheduling jobs, managing assets, and maintaining compliance standards. The lack of a centralized system for managing client details, appointments, contracts, and assets was a significant challenge. The company needed a solution that could streamline these processes, improve efficiency, and enable real-time response to customer demands.

Bio Pest Management, a London-based pest management company with over 25 years of industry experience, was seeking to enhance its operations and customer service. The company, which serves both commercial and domestic buildings, was looking for a cost-effective solution to manage its pest control services while also protecting the environment and wildlife. Despite trying several software solutions, none seemed to meet their specific needs. They needed a system that could provide a seamless journey for all stakeholders involved, including technicians, the administration team, and customers. The company also wanted to maintain and accrue accreditations from organizations like BPCA, NPTA, and Safe Contractors, which required a robust paper trail of all jobs.

Chilltec Refrigeration Ltd, a specialist in the installation, maintenance, service, and repair of refrigeration systems, was facing a significant challenge in managing its operations. The company had a substantial amount of work spanning across England, but was still operating on paper. This traditional method of operation was becoming increasingly unmanageable due to the geographical spread of their work and the inefficiencies associated with paper-based communication and documentation. The company was in dire need of a solution that could streamline their operations, improve communication, and manage their workload effectively.

Davcon Warehouse Machinery, a leading supplier and supporter of warehouse equipment in the Irish market, was facing operational challenges. With over 40 years of experience in the sales, service, and rental of warehouse equipment, the company was struggling with the slow and inefficient process of returning completed dockets/reports back to the office for invoicing. This was largely due to the dependency on finding a suitable time in the engineer’s schedule to return paperwork. This inefficiency had a knock-on effect on several aspects of the business, including delayed invoicing, slower follow-up work on machines, and lack of readily available information for customer queries. The company was also concerned about the potential loss of customer information during the implementation of a new system.

Lucas Fire and Security Ltd, a Midlands-based security company, was facing challenges with their existing system. They provide, install, and maintain a variety of security installations for both domestic and commercial clients. Their services include CCTV, burglar alarms, fire alarms, and more. However, their existing system was not comprehensive enough to meet their needs. They needed a system that could help them manage their operations more efficiently, especially since their employees often work away from the office. The company was also struggling with paperwork and job tracking, which was becoming increasingly difficult as the company grew. They needed a solution that could help them avoid missing jobs and losing paperwork.

Numac Fabrications Ltd, a manufacturer of waste skips, roll-on roll-off containers, and waste compactors, was facing challenges in managing their day-to-day operations. The company, which also provides on-site servicing of waste compactors and balers, was struggling with the efficient allocation of jobs based on real-time factors such as driver, equipment, and stock availability. The traditional method of passing on orders verbally often resulted in mistakes, as important specifications were sometimes forgotten. Furthermore, the company was unable to effectively track their products and engineers, which was crucial for their growing business. The lack of a digital system for forms and data collection was also hindering business growth and employee productivity.

Workman Lifts, a company established in 2008 by Bobby Workman, specializes in the installation, repair, service, and removal of stair lifts in Northern Ireland. They have been holding contracts with NHSCT since 2008 and currently manage a servicing and repair contract for over 1500 stair lifts. Despite their success, the company faced several challenges. Their primary concerns were the potential inefficiencies of a new system, the cost-effectiveness of such a system, the support available if something went wrong, and the ease of adding and removing clients from their list. They were also burdened with the time-consuming process of manually processing work, which involved a significant amount of printing, scanning, and filing. This not only slowed down their operations but also made it difficult for them to manage their work effectively.

Wyatt McAteer Contracts, a company specializing in groundwork projects, plant hire, and lorry hire, faced several operational challenges. The company had never used a digital system before and was apprehensive about adopting new technology. They were concerned about the learning curve associated with a new system and the availability of backup support. The company was also struggling with issues related to paperwork management. They had to deal with lost paperwork, late information, and the cumbersome task of filing large piles of docket books. The company initially planned to run their existing docket book system alongside the new system for a few months.