Computershare, an online financial service provider to listed companies, investors, exchanges, and other financial institutions, was determined to eliminate any downtime while providing the fastest content delivery and transaction processing to their clients worldwide. With more than 90 million shareholder accounts to handle for over 14 thousand corporations around the world, it was imperative that Computershare’s customer requests are accommodated in the quickest and most efficient manner. The challenge was to ensure local and global server availability and accelerated application performance.

The financial services company was facing an increased rate of cyberattacks and required a new on-premise DDoS mitigation platform at its primary data centers in addition to protection from encrypted network attacks to protect web applications. In recent years, financial services has become one of the industries most targeted by cyberattacks. In addition to facing an array of attack vectors and threats, including hacktivist-backed campaigns and ransom-motivated assaults, it is also overcoming a hodgepodge of various network and application security challenges, including migration to the cloud, application exploits and encrypted traffic management. The bank required a new on-premise DDoS mitigation platform at its primary data centers that could protect them from DDoS attacks without negatively impacting legitimate traffic. In addition, with the percentage of encrypted network traffic increasing, the bank required a solution that could protect their web applications from encrypted floods.

The Depository Trust & Clearing Corporation (DTCC) is the primary infrastructure in the United States providing clearance, settlement and information services for equities, corporate and municipal bonds, government and mortgage-backed securities and over-the-counter credit derivatives. With the changing nature of the financial services industry, technology is driving new ways of doing business. The time it takes to settle trades is being reduced to minimize risk, and trading volumes continue to escalate almost exponentially. To stay on top of the game, DTCC had to develop a vast scalable network of Web-based standardized, automated and centralized solutions that promote speed, connectivity, efficiency, lower risk and resiliency. Through this interconnected network, customers would be able to access all of DTCC’s Web-based applications over the Internet.

Pappas Automobil AG, Austria's largest Mercedes distributor and a nation-wide operator of service garages, had an online ordering system that enabled its many branches to order cars and parts. However, the company faced challenges in providing secure, high-throughput real-time intrusion prevention and DoS protection to guarantee continued high availability and secure service provision. The company's initial firewall protection was unable to provide the required security. The company’s network traffic needed to be protected from worms, viruses, and DoS/DDoS attacks, including SYN floods, while ensuring prompt response times and delivery of business critical applications. Continuous disruptions to the network were causing large losses as branches were unable to place orders for spare parts or locate a suitable repair destination – leading to unhappy customers and lower revenues.

Traveltainment, a leading IT service provider in the leisure travel market, relies heavily on its online database for business operations. The company's peak hours are early evening until midnight and from early afternoon until midnight on the weekend. During these times, they can have between 120,000,000 and 150,000,000 impressions per day and 250,000 concurrent connections with up to 8,000 new connections per second. Due to their large market penetration and well-known customers, they are constantly being targeted for intrusion attempts. Since Traveltainment provides booking facilities for its customers and handles cardholder data; intrusion prevention, maintenance of data integrity, and protection against injections and zero-day vulnerabilities is imperative to the company’s success. Any type of attack would lead to profit loss, customer dissatisfaction, and damage to the company’s image. It has been calculated that one hour of downtime for Traveltainment can lead to 180,000 Euros lost. Furthermore, by operating two separate data centers in different locations, incoming traffic reaches the data centers from 5 different Internet uplinks and causes strain to their customers service availability.

Hewlett-Packard, the world’s largest technology company, was in need of a solution that could reduce application infrastructure costs, support higher application SLA, and improve application quality of experience. With a large product and service portfolio serving billions of customers, the company required a solution that was cost-effective, advanced, and comprehensive. The challenge was to find a solution that could handle the scale of HP's operations and provide a high level of service to its extensive customer base.

Complutense University of Madrid (UCM), Spain’s biggest university system, required a highly available and scalable networking solution to ensure critical services are provided to nearly 100,000 students and staff members in its centers in Spain and throughout the world. The university’s networking environment includes two data centers and a total of 232 physical and virtual servers of multiple types (Microsoft Windows, Linux, UNIX and VMS). Services such as a university-wide intranet, an enrollment system, virtual campuses, email, directory services, ERP, proxy services, and multiple varied business applications are all critical to day to day operations and learning. During peak usage times, there are more than 55,000 concurrent users connected to the network. In order to meet the needs of such an extensive and complex international network, Complutense University needed a reliable load balancing solution that would integrate the different critical services and allow for greater degrees of scalability and availability, enabling it to resolve various complex topological issues that several of the services had. UCM also needed a scalable solution that would offer the flexibility to add new servers as necessary.

Logitravel, an online travel agency, was facing a significant challenge with fraud as they expanded into new markets. They were vulnerable to various types of fraud, including organized crime fraud rings, friendly fraud in contested ticket sales, and phishing and account takeover. Their existing third-party rules-based fraud solution was unable to keep up with their growing business and evolving markets. After a particularly destructive barrage of fraud, they realized they needed a more robust and scalable solution.

iwantmyname, a global domain name registrar, was facing a significant challenge with fraud. The company was losing 2% of its revenue to fraudulent activities, which was unsustainable given the competitive nature of the industry. The process of detecting fraud was entirely manual, with two of the co-founders checking every single transaction for suspicious signals. This was not only time-consuming but also led to the company blocking all users from countries with high levels of fraud, negatively impacting their business. The company was missing out on revenue from legitimate customers in these countries and existing customers traveling in these countries faced extra hassle with their accounts. The team was spending as much as 30% of their time managing fraud, time that could have been better spent on growing the business and improving customer experience.

Paula’s Choice, a multinational skincare company, was facing persistent fraud patterns on their platform, resulting in an influx of chargebacks. Fraudsters were ordering products in bulk at a discount and then shipping them to other countries to resell through eBay or Amazon for profit. To combat this, Paula’s Choice initially kept a spreadsheet and manually blocked suspicious orders, but soon discovered how challenging it was to manage and stay accurate. They turned to Sift as a solution. However, when they adopted a new payment processor, they switched from Sift Payment Protection to the payment processor’s revenue protection product, which was offered for free. This switch resulted in an immediate inundation with fraud, receiving hundreds of chargebacks—6x their normal volume.

John Lewis, one of the UK's largest omnichannel retailers, aimed to seamlessly link online shopping with the traditional shop experience while still providing exceptional service to customers. The company pioneered its first click and collect service in 2008, enabling shoppers to choose from over 200,000 products on johnlewis.com for free delivery to local John Lewis or Waitrose shops. However, the company faced challenges in improving the cross-channel shopping experience, enabling click and collect ordering, streamlining the delivery of large products to customer addresses, and providing detailed tracking information.

The customer, a wholesale distributor and manufacturer of home maintenance products, was using multiple shipping systems, including FedEx Ship Manager, UPS WorldShip, and stamps.com for its high-volume shipping to retailers and professional installation partners across North America. The company aimed to ensure all customers’ orders are shipped out in a timely and accurate fashion, and was looking for a more efficient and streamlined system to consolidate its shipping processes under one solution. With two separate warehouses shipping its product, the company looked for a solution to provide more effective packing solutions and standardized shipping rules to improve accuracy. As the company’s shipments vary in size and weight, it needed a packing solution to automatically identify the most appropriate packing materials for each shipment. Moreover, the solution needed to integrate with NetSuite.

Ryder System, Inc., a leading logistics and transportation company, was facing a significant challenge in connecting its supply chain. The company's supply chain included shippers, receivers, carriers, and service providers, all of which were operating in silos due to disparate technology and manual processes. This lack of integration was causing inefficiencies and hindering the company's ability to provide its customers with the benefits of modern, cloud technology. The company needed a solution that would integrate these disparate systems into a single network environment, breaking down the silos and enabling real-time collaboration across the supply chain.

Port X Logistics was facing a challenge in bringing together people and systems to provide complete visibility and real-time data access to NVOCCs. They were seeking a solution that would enable proactive communication and efficient document management with steamship lines. Additionally, they wanted to offer compliance and visibility measures to BCOs and their freight forwarder partners.

ACE Forwarding was in search of a comprehensive transportation management system (TMS) that could enhance visibility and assure their customers of the safety of their freight. They had reviewed over two dozen TMS, including those specific to air freight, but none met their needs. Their previous system was merely a landing page for tracking and lacked customer experience features. This lack of visibility hindered ACE Forwarding from delivering the level of customer service they desired. Additionally, their previous system was disjointed, leading to operational inefficiencies and underutilization of assets. The system was also not user-friendly, forcing operational staff and drivers to navigate through multiple screens and tabs to track shipments and assets, creating a high-stress scenario.

Grupo Bimbo, a global Mexico-based CPG company and the largest bakery in the world, was facing costly inaccuracies within their delivery operations. After introducing third-party delivery platforms, they were spending thousands on remedying customer complaints. The company needed to identify the source of the complaints and gain a full picture of where they were losing revenue. However, their paper-based systems could not provide the critical and actionable insights needed, such as visibility into the journey between production, handoff, and delivery, sources of errors such as mismatched orders or damaged products, and identification of costly inefficiencies, such as production errors and waste.

Atlas Copco Wilrijk Oil-Free Division was primarily challenged by the proliferation of paper in quality control and during New Product Development, which led to inefficiencies in terms of time and costs. For example, checklists were not always filled out, causing a lack of traceability for the remainder of the production chain.

Effy business partners install & inspect isolation yards at households. Their daily job requires them to schedule the visits, collect the information about each visit and on-site task. Sometimes this happens in a completely disconnected scenario. The traditional method of using pen and paper was inefficient and time-consuming, leading to a need for a more streamlined and efficient solution.