In 2019, Eagle Beach Rentals, a Myrtle Beach-based property management company, was facing the challenge of managing their growing portfolio of over 125 vacation rentals. The company was struggling with tasks such as guest communication, channel management, and more. The co-owners and partners, Chris Ward and Nick Sowers, realized that without a comprehensive solution, they would have to hire several more full-time employees to handle these tasks. The company was also struggling with scattered documents, spreadsheets, and different software that needed to be integrated. This lack of a centralized system was causing inefficiencies and making it difficult for the company to scale and grow in the region.

Hands Free Property, a property management company based in Vancouver, Canada, faced significant challenges as it expanded. The company, which manages a diverse portfolio of vacation rentals, multi-unit corporate housing, aparthotels, and more, struggled with tasks such as posting listings on multiple Online Travel Agencies (OTAs), answering guest messages, and maintaining a healthy booking calendar. Initially, they outsourced some of these tasks, which reduced the workload but also meant sacrificing a level of visibility and control. As the company continued to grow, it became clear that to scale and widen their footprint across British Columbia, they needed a tool that would allow them to automate tasks while retaining complete autonomy over the work being done.

Home From Home, a South African property management company, was facing a significant challenge in managing their rapidly growing number of listings. The company had grown from 20 to 450 listings in a few years, with as many as 100 listings in one building. They were using a hotel management software to facilitate their operations and process reservations from major channels like Booking.com, Agoda, and Expedia. However, they wanted to tap into the Airbnb market, which was gaining significant momentum. Their existing hotel management software could not support Airbnb, a channel exclusively for short-term rentals. This meant that every time a reservation came in, they had to manually update both their Airbnb calendar and the calendar on their management software to avoid double bookings. With an annual occupancy rate of 80% and more than 90,000 reservations a year, this was a time-consuming and error-prone process, leading to multiple double bookings and lost time in crisis management.

Neat Suites, a property management company specializing in uniquely-designed listings, faced a significant challenge in managing guest communication. With a rapidly growing inventory of properties, the company struggled to maintain a consistently high standard of guest experience. The process of responding to guest requests and inquiries was time-consuming and often disrupted the work-life balance of the managing partners, Jeremiah Hines and Ed Feldmann. The after-hours messaging was particularly difficult to manage, with guest responses taking up to 40% of their time, significantly more than the expected 10%. This left them with little time to monitor response rates and manage other aspects of their business.

Ryan Scott, a frequent traveler, ventured into the short-term rental market in San Diego, leveraging Airbnb for property management. He initially managed his Airbnb profile and bookings while his neighbor handled guest check-ins. As his rental success grew, he took over the entire property's online management, eventually leading to the birth of his own short-term rental company, Surfcomber Rentals. However, as the business expanded, managing each additional unit became increasingly challenging due to the exponential growth in management requirements. Balancing a full-time job and the growing demands of his rental business, Ryan needed a solution that could adapt to his business style and personality, provide quality management control, and a system that could learn and improve over time.

Tangy Mgmt, a South Florida Property Management Company (PMC) specializing in luxury homes, was facing a significant challenge in managing their growing portfolio. As the company expanded, Managing Director Victor Feria found himself spending five to six hours a day on guest communications alone. The inquiries ranged from simple questions about amenities to complex queries about local attractions. This time-consuming task was detracting from other crucial aspects of the business, such as brand building, website development, lead pursuit, and team training. Furthermore, prioritizing communications from staying guests often led to sidelining messages from potential leads, negatively impacting their response rate and resulting in missed reservations and crucial initial lead guest inquiries. The company needed a solution that could efficiently manage this influx of messages, converting them into booked stays and satisfied guests.

Tiny Away, a unique accommodation business founded by three Singapore-based entrepreneurs, faced significant operational challenges as they expanded their collection of tiny homes across Australia. The company, which partners with Australian farmers and landowners to erect luxury tiny homes on underutilized land, saw rapid growth from five to twenty houses in 2018. This expansion led to an increase in incoming messages from potential guests, which became time-consuming to manage manually. Additionally, publishing new properties on various Online Travel Agencies (OTAs) became a daunting task, with the team often losing track due to the sheer volume of listings.

Wehost, the first tourism startup in Georgia, had a clear and ambitious vision to manage 1000 apartments by 2025. They sought to implement a scalable and efficient business model, requiring advanced task management capabilities and automation. They were in search of a comprehensive solution for all their property management needs. Additionally, they faced the challenge of building trust with property owners in a region where trust is scarce. They needed a clear and transparent platform for communication and performance. Their search for a software that could match their ambitious goal led them to Guesty.

AppartAli, a thriving property rental business in Casablanca, was facing significant challenges in managing its operations. The company's founder, Ali El Hajouji, was struggling with the day-to-day operations, which were becoming an all-consuming, 24/7 job. The main challenge was managing the constant stream of guest messages from multiple sources, which required a system to streamline and automate these communications. Task delegation was also proving to be a major hurdle due to the lack of an efficient system to manage the business and employees. Ali was spending a significant amount of time coordinating with housekeepers and cleaners across different properties and personally visiting each guest to collect rental agreement contracts. Despite trying other Property Management Systems (PMS), none could provide the level of automation and streamlining needed for scalable growth.

BAKAN Stays, a property management company based in Montreal, was founded by two college undergraduates in 2014. The company started with a single condo and quickly expanded due to high demand, managing thirty units within the first six months. As the company grew, it faced challenges in maintaining its commitment to exceptional, responsive, and efficient guest communication and service. The founders found themselves constantly communicating with guests, leading to late-night calls and texts. Additionally, they were spending too much time, energy, and resources manually listing their properties on various Online Travel Agencies (OTAs), each with different pricing levels. The founders realized that their old way of doing things was no longer sustainable and they needed a solution to automate operations and alleviate their pain points.

BNB Made Easy, a family-run Property Management Company (PMC) based in Orange, NSW, Australia, experienced a significant business boom since its inception in 2018. However, the company faced a major challenge when nationwide lockdowns due to the pandemic halted travel and business growth. The existing software they used relied heavily on manual processes and multiple platforms, which was time-consuming, reduced productivity, and affected staff morale. The company needed an agile Property Management System (PMS) that could adapt quickly to the evolving industry needs and allow the business to grow when travel restrictions were lifted.

MySuite, a property management company in Los Angeles, faced several challenges in managing its growing portfolio of properties. Despite owning all of its properties, which gave them control over pricing, design, vacancy, and inventory, they were missing three crucial elements: channel management, reporting and analytics, and revenue optimization. They found it difficult to publish their listings via several accounts, a practice they used to differentiate their various offerings across different areas in L.A. They were also over-reliant on a single OTA's data to measure their performance, which often resulted in incomplete information due to glitches. Lastly, with their rapidly expanding portfolio, it became increasingly difficult to optimize their rate strategies and set pricing.

Stay at Lina, an international property management company, was facing significant challenges as it expanded its portfolio across four different countries. The company was struggling with a lack of visibility and integration, leading to issues such as double bookings and delays in response times. These issues were negatively impacting their commitment to providing exceptional guest service. Additionally, the absence of an efficient revenue management system meant that despite their growth, their expenses were too high to scale sustainably. The company was in need of a tool that would provide them with the visibility and centralized management they required to expand their business without losing their unique touch.

Viagem, a property management and hospitality company, was founded in 2019 with the goal of providing authentic urban experiences for travelers. The company had an ambitious growth plan, aiming to manage over 100 listings across various US cities within a year and several hundred more in 2021. However, as a lean and remote-working team, they faced the challenge of finding a property management software (PMS) that could help them scale quickly while maintaining their high standards of service, quality, and guest experience. They needed a PMS that could streamline operations, provide actionable analytics, and offer marketing and automation solutions to help them build the hospitality brand they envisioned.