LandrumHR, a full-service Human Capital firm, was struggling with an outdated and inflexible system that was hindering their growth and productivity. The system lacked an open API infrastructure, preventing seamless integration with third-party solutions. This lack of flexibility was stunting innovation and preventing LandrumHR from differentiating themselves in the market. Additionally, the system did not provide visibility into key performance indicators (KPIs), leaving the recruiting and sales teams in the dark about their data and work priorities. This lack of visibility resulted in recruiters spending more time searching for data than interacting with candidates. The system was also not intuitive, making it difficult to train new hires and slowing down the company's growth. Overall, the system required too much manual intervention, slowing down workflows and preventing LandrumHR from achieving a single source of truth for their data.

Signature Consultants, a subsidiary of DISYS and one of the top 10 largest IT staffing companies in the US, was looking to automate its sales processes in 2020. However, the onset of the COVID-19 pandemic forced the company to shift its priorities. The need to quickly and efficiently deploy COVID-related communications became paramount, pushing the automation of sales processes to the backburner. The challenge was to find a solution that could not only automate their sales processes but also adapt to the changing priorities brought about by the pandemic.

Strategic Staffing Solutions (S3), a global staffing firm, was facing a significant challenge in managing its candidate sourcing process. The team was using Resume-Library for sourcing candidates and Bullhorn as its Applicant Tracking System (ATS). However, the lack of integration between the two platforms was causing inefficiencies. The team had to log into Resume-Library daily to search the active resume database, find suitable candidates, download their resumes, and then manually upload them to their Bullhorn account. This process was not only time-consuming but also impractical as it involved navigating back and forth between the two platforms. The challenge was further compounded by the fact that S3 recruits across multiple industries in various locations across the U.S., making the extensive database of Resume-Library crucial for their hiring needs.

The Jacobson Group, a leading provider of talent to the insurance industry, had traditionally preferred working with high-touch, highly-consultative clients, and Vendor Management System (VMS) relationships did not allow for this. Prior to 2019, the company actively avoided VMS-style business and did not seek new opportunities in this area. However, they noticed a shift in the industry, with organizations as small as $5 million in spend outsourcing the management of their contingent labor program or centralizing the procurement of their contingent labor through in-house Managed Service Providers (MSPs). As MSP and VMS solutions began to increase rapidly in their space, The Jacobson Group realized they were missing out on potential revenue.

Heartbeat Health, a fast-growing HealthTech company, was facing a talent shortage as it sought to accelerate its product research and development. The company's product and engineering teams work closely with medical board-certified cardiologists, making candidates with healthcare domain-focused skills a necessity. However, their Talent Acquisition team lacked the internal capacity to source enough qualified candidates. The company initially turned to recruiting agencies for support, but the candidates presented to them rarely had the qualifications necessary to succeed at Heartbeat. The challenge was to find a solution that could provide a strong candidate pipeline with skill, product domain, and team match, while also reducing the time and cost to hire.

AdSocial, a creative social media and digital marketing agency based in Western Australia, was tasked with the challenge of modernizing and digitizing the paper-trail map for a family rally event for the Swan Valley Visitor Center, a popular tourism region. The goal was to create an engaging and interactive experience for tourists, while also collecting their email addresses for future promotions. The challenge was to create a solution that would not only enhance the visitor experience but also provide a platform for the Swan Valley Visitor Center to connect with tourists and promote future events. The solution needed to be innovative, user-friendly, and capable of capturing the interest of a wide range of tourists.

Eddy’s Cantina, a restaurant chain based in Taipei City, Taiwan, was seeking an effective marketing system to convert new diners into long-term customers. The owner, Ed Gonzalez, had tried using ManyChat, Active Campaign, and Facebook Ads to attract more first-time diners. However, despite building a substantial subscriber list for both email and Messenger, he found that a crucial component was missing to encourage diners to return: a mobile customer loyalty program. Prior to using Walletly, Ed had been managing an email-only loyalty program through Active Campaign. While this campaign was successful in attracting new customers, the click-through rates and open rates were declining. Ed saw the potential to improve the program and drive more sales using Facebook Messenger, which boasts over 2.5 billion monthly active users.

Frazer Brookes, a second-generation network marketer and a significant influencer in the industry, was facing a challenge with his rapidly growing Instagram profile. His follower count had almost doubled in less than a year, growing from 60,000 to 117,000. As an influencer, Brookes valued meaningful conversations with his followers, but the increasing follower count made it difficult for him to personally respond to every Story Mention, comment, or direct message. The challenge was to maintain the quality of engagement with his followers while managing the growing volume of interactions. Brookes was also looking for ways to better connect with his followers, especially using Facebook Messenger, which can be connected to Instagram accounts. The goal was to quickly engage with followers from Story mentions and live streams to test if Instagram Automation by ManyChat could improve engagement in an authentic way.

Get Clients, a Denmark-based digital marketing agency specializing in Chat Marketing and customer loyalty programs, was grappling with the challenge of reducing customer churn. Over the past two years, the agency had experimented with various customer loyalty programs, but none proved sustainable. The systems were complex, involving numerous moving parts and integrations, making them difficult and time-consuming to set up. This complexity negatively impacted the customer experience. Jesper Vig Troelsen, the founder of Get Clients, was in search of a customer loyalty system that could seamlessly integrate with the agency's CRM, sales, and social media platforms. He also wanted a system that would allow him to create, adjust, and report on campaigns with ease.

Gold’s Gym Costa Rica, a premier fitness center in San José, faced a significant challenge during the pandemic. Government guidelines required all gyms to have a booking system in place to reopen in early 2020. The gym had to adapt quickly and turned to ManyChat for Facebook Messenger and Calendly for help. However, a problem arose when younger clients started requesting booking links on Instagram, which required Gold Gym’s community manager to manually reply to each person on Instagram Messenger. This manual process was time-consuming and inefficient, taking roughly an hour to confirm a class sign-up. The gym had a strong community on Instagram and wanted to leverage this platform to get more sign-ups. The challenge was to cut down on message response times and avoid tedious phone calls and manual messaging through WhatsApp, like some of its competitors.

La Catrina, a popular local restaurant in St. Augustine, Florida, faced a significant challenge when the COVID-19 pandemic hit and forced the closure of dine-in services. Prior to the pandemic, the restaurant had been successfully promoting its dine-in services and loyalty program using ManyChat, a chat marketing platform. However, with the sudden shift in circumstances, La Catrina found itself unprepared for online sales. The restaurant needed a strategic approach to stimulate interest, implement online ordering, and drive sales. The primary goal was to increase the number of online sales and attract new customers to its loyalty program, which offered rewards to high-value diners.

Lauren Tickner, a renowned online coach and founder of the NASDAQ Top 10 Podcast 'Impact School', was facing challenges in managing her client communications and onboarding process. With a massive Instagram following of over 133K, she was inundated with direct messages, which she responded to manually. This process was time-consuming and detracted from her ability to focus on growing her business. Additionally, she was experiencing declining email rates, which further complicated her communication efforts. Despite her initial skepticism about chatbots, due to her negative experiences with Like and Follow bots on Instagram, she recognized the need for a more efficient and effective solution.

PPC Entourage, an agency that optimizes and expands Amazon sponsored product campaigns, created a charity organization called Days of Nuggets in 2019. The organization's mission was to raise awareness for Operation Underground Railroad (O.U.R.), a non-profit fighting against child human trafficking. In their first year, they hosted a fundraiser called '12 Days of Nuggets', where marketing experts from the Amazon selling and e-commerce space shared knowledge and insights. The challenge was to raise awareness and reach more potential donors for O.U.R. To achieve this, Days of Nuggets partnered with Angela Allan and Trilce Jiron on a Chat Marketing campaign. Their goal was to keep people involved in the event and encourage donations for O.U.R. They faced the challenge of engaging attendees, collecting their contact information, and encouraging them to donate.

Europcar Mobility Group, a global mobility service provider operating in 130 countries, was facing challenges in accurately predicting fluctuations in demand for car rentals at airports based on market changes. The International Air Transport Association predicted an increase of 2.35 billion annual passengers by 2037, particularly in the Asia-Pacific region, which would significantly impact Europcar's operations. To address this, Europcar aimed to build an application using data from various sources, including fleet traffic, passenger volume, reservation and billing data, and data on new airline routes. However, the data was scattered across different locations, in different formats, and was massive in volume, posing a significant challenge.

Welocalize, a global translation and localization company, was facing a significant challenge in managing its client portal. The company supports and manages the globalization programs of numerous leading brands, providing a range of services including localization, digital marketing, patent translation, and AI-enabled services. This vast array of services led to a complex web of multiple users, logins, and entry points, which was not sustainable. The company's client portal housed several workstreams serving multiple stakeholders within one organization, containing sensitive and confidential data that needed stringent protection from both internal and external security breaches. The main targets of cybercriminals, usernames, and passwords, posed a significant threat to information security. While the portal required complex security measures, including granular security clearances for each user, Welocalize needed to avoid creating a frustrating and unnecessarily complex user experience.

Sprinklr, a tech platform designed to assist large brands in creating and managing social campaigns, was facing significant challenges with their testing processes. The existing test suite, developed by another company, was unstable and unreliable. Each test run resulted in a different number of randomly failed tests, making it impossible for the team to rely on the tests for release decisions. The tests were time-consuming, often taking several hours to complete. The architecture of the test suite was not scalable and was difficult to maintain for a large number of tests. Furthermore, the tests could not be integrated with other testing and DevOps tools. The challenge was to build a formal QA process, stabilize automated tests, increase their speed, redesign the architecture to support integration with third-party tools, and keep test documentation up to date.

APTUS DesignWorks Inc., a product development and machine design services provider based in Maryville, Tennessee, was facing challenges in accelerating project times and delivering quality service to their customers faster than their competitors. Despite their best agile practices, collaboration tools, and in-house iterative processes, they realized they needed external resources to provide them with substantial advantages in terms of price and lead time. The company was also struggling with the manufacturing approval phase and product launch, which was slower than desired. Before Altimade, they used to order the bare boards and components separately to produce a prototype, which was either assembled in-house or outsourced to a third party. Both methods required considerable time and resources.

Chalhoub Group, a leading luxury partner across the Middle East with a network of over 750 retail stores and a workforce of over 12,000 people, was facing challenges in managing high volumes of job applications from all over the region and the world. The majority of the open positions were in stores and required a quick and seamless recruiting process. Additionally, the group was undergoing a significant digital transformation and was in need of attracting top digital and tech-savvy professionals. The existing process was time-consuming for candidates, taking them up to three minutes to find a relevant position on the company's career site.