A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting
公司规模
Large Corporate
国家
- United Arab Emirates
产品
- NAVEX EthicsPoint
- Incident Management
技术栈
- Hotline Reporting System
- Incident Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 海洋与航运
适用功能
- 商业运营
服务
- 系统集成
- 培训
关于客户
DP World is the leading provider of smart logistics solutions, helping trade flow across the globe. It operates a network of 190 business units; made up of logistics terminals, marine services, ports and economic zones. These employ more than 97,000 staff in 69 countries across six continents. A truly global operation means it is essential to have an agnostic and consistent approach to whistleblowing.
挑战
Before implementing an incident reporting system, DP World relied on collecting reports submitted by email or through a phone line based at the company headquarters in Dubai. Calls were answered in English or Arabic, but with employees speaking dozens of languages across many time zones, the company needed a scalable solution that could be implemented with consistency globally. The old setup did not address the whistleblower’s needs, or the internal information needed for incident reporting. The company was essentially capturing reports in an unformatted email or documenting from a phone call that may not even be answered because it was not staffed 24/7/365.
解决方案
DP World needed a comprehensive, secure incident management program to suit an international operation in response to new and changing regulations in different countries. It was imperative to have a system that operates reliably and efficiently. In particular, the ability to access reports, provide confirmation of receipt, make case notes and initiate action was critical. Launched in August 2021, the unified system of EthicsPoint and Incident Management allows DP World to transition cases from initial report to resolution consistently while maintaining compliance with varying global regulations. The ability to customize the EthicsPoint solution is an additional benefit.
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