公司规模
Large Corporate
国家
- Worldwide
产品
- expert.ai natural language technology
技术栈
- Natural Language Processing
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 分析与建模 - 自然语言处理 (NLP)
适用功能
- 商业运营
用例
- 自动化疾病诊断
服务
- 数据科学服务
关于客户
AXA XL is a global insurance and reinsurance company with 7,400 employees spread across more than 100 offices on 6 continents. The company is involved in the underwriting process, which involves risk evaluations that provide critical information about buildings, factories, production processes and more. These evaluations are used to grade risk factors based on internally established grading standards. However, the process is time-consuming and can lead to scoring inconsistencies due to individual subjectivity.
挑战
Risk evaluations are central to the underwriting process as they provide critical information about buildings, factories, production processes and more. Underwriters use this information to evaluate critical risk factors and grade them based on internally established grading standards. While the process itself is relatively straightforward, it is time consuming and leads to scoring inconsistencies due to individual subjectivity. AXA XL Risk Consulting was looking for a solution to help assess their property site surveys and automate the reading and analysis of site survey reports.
解决方案
AXA XL Risk Consulting tasked expert.ai to help assess their property site surveys. Expert.ai’s natural language technology enabled AXA XL to automate the reading and analysis of site survey reports through contextual understanding of words and expressions as well as the relationships between them. By automating the process, AXA XL’s risk consulting team was able to expand the breadth of documentation and volume of accounts they could review. This allowed underwriters to reallocate their time to high-impact activities and standardize their approach to risk scoring by removing subjectivity from the process. This helps to mitigate risk and allow underwriters to decrease their speed-to-quote time. In addition to helping underwriters, the automated process also frees up engineers to better understand their clients and advise underwriters. In turn, they can provide better solutions and faster quotes to brokers and clients.
运营影响
数量效益
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