实现所有开发团队的运营可视性
公司规模
Large Corporate
地区
- America
国家
- Argentina
产品
- Datadog
技术栈
- AWS
- StatsD
- API
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 实时分析
适用行业
- 电子商务
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 供应链可见性(SCV)
服务
- 系统集成
- 数据科学服务
关于客户
MercadoLibre 是拉丁美洲最大的在线市场，提供电子商务、支付和广告等各种数字解决方案。该公司于 1999 年在阿根廷成立，目前业务范围已扩展至另外 12 个国家。MercadoLibre 不断寻求扩展和改善其环境。每个应用程序都由一个团队负责，该团队对其开发和运营负有全部责任。他们总共拥有约 600 名开发人员，他们不断创建新的应用程序并增强现有应用程序。
挑战
MercadoLibre 是拉丁美洲最大的在线市场，它面临着分布式应用程序和动态混合云基础设施的可视性挑战。他们一直在使用各种开源工具来监控他们的框架，但这些不同的解决方案使他们很难且耗时地关联来自整个堆栈的遥测数据。事实证明，共享混合云环境中不同团队不断做出的更改过于动态，这些基本的监控工具无法处理。他们需要一种专门用于监控动态混合云基础设施中的多个应用程序的工具。
解决方案
MercadoLibre 选择 Datadog 的监控解决方案，以便更好地了解其分布式应用程序和动态混合云基础设施。Datadog 的交钥匙集成使 MercadoLibre 能够自动关联其动态和分布式系统中的指标，从而使其开发团队能够将精力集中在构建和发布新功能上，以最大限度地提高性能。大多数开发团队现在都在利用 Datadog 让开发人员使用开源工具 StatsD 或通过 API 从他们正在开发的应用程序中收集自定义指标的方式。由于 600 个应用程序在 15,000 台虚拟机上运行，因此应用程序组件和底层基础设施之间的交互潜力巨大。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Digital Transformation of Atlanta Grout & Tile: An IoT Case Study
Atlanta Grout & Tile, a Tile, Stone & Grout restoration company based in Woodstock, Georgia, was facing challenges with its traditional business model. Despite steady growth over the years, the company was falling behind the web revolution and missing out on the opportunity to tap into a new consumer base. They were using independent software from different vendors for each of their department information and workforce management. This resulted in a lot of manual work on excel and the need to export/import data between different systems. This not only increased overhead costs but also slowed down their response to clients. The company also had to prepare numerous reports manually and lacked access to customer trends for effective business decision-making.
Case Study
IFFCO Boosts IT Performance and Innovates Agriculture with Oracle Cloud
Indian Farmers Fertiliser Cooperative Ltd. (IFFCO), the world’s largest manufacturer and marketer of fertilizers in the cooperative sector, was facing several challenges in its quest to innovate and improve the livelihood of farmers in India. The organization had recently launched a new product, nano urea, which brought new demands to IFFCO’s cloud computing needs. The organization needed a reliable cloud vendor to support the processes of 6–7 new manufacturing plants during the upcoming year, enhancing its production capability 300–350 million bottles of nano urea to meet increasing demand. IFFCO’s cloud adoption was driven by a need to innovate. The organization wanted capabilities for a dynamic business that can adapt to the changing needs of the market while growing fast. However, it was inhibited by rigid on-premises data center deployments and the overhead of maintaining legacy systems. IFFCO wanted to apply the elasticity and availability of cloud for improving overall performance of applications at lowest possible operational overhead. Lastly, IFFCO needed to provide the benefits of its technology to all its stakeholders, including employees, members, transporters, and farmers, some of whom have limited literacy. To accommodate all stakeholders, IFFCO wanted to add a voice interface to its applications.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Cloud4com: Delivering Efficient and Secure SAP HANA Cloud Services
Cloud4com, a leading provider of IT infrastructure and data center services, recognized the challenges and costs companies face when upgrading their on-premises infrastructure to meet the demands of SAP HANA in-memory technology. With the introduction of SAP HANA and SAP's decision to end support for all other databases from 2025, Cloud4com saw an opportunity to expand its services to a larger customer base. However, SAP HANA is a resource-intensive technology that requires companies to deploy powerful and costly hardware platforms. Businesses often overspecify the hardware, resulting in underutilization within the software's lifecycle. To capitalize on the opportunity presented by SAP HANA, Cloud4com aimed to create a cost-effective cloud platform for HANA and began working on obtaining the SAP Tailored Datacenter Integration (TDI) certification. A critical element was selecting the right operating system that would meet SAP’s standards and maximize the availability and performance of their customers’ SAP landscapes.
Case Study
BrewDog's Customer-Centric Approach in Times of Uncertainty
BrewDog, a Scottish-born craft beer business, faced a significant challenge during the COVID-19 pandemic. With their bars closed, the company saw a surge in online orders and customer inquiries. The customer service team, which handles all e-commerce customers and general brand-related queries, was overwhelmed with the sudden increase in activity. The team was dealing with up to 2000 tickets a day during the lockdown, a significant jump from the usual 150-200 tickets. The fast-paced nature of BrewDog's operations, with new projects and initiatives launching daily, further complicated the situation. The company's existing processes, which were fairly manual, were not equipped to handle this surge in volume. The challenge was to quickly adapt and streamline their customer service operations to continue providing excellent service during these uncertain times.
Case Study
Global Timeshare Company Accelerated Its Digital Marketing and E-commerce Engine
The client's go-to-market teams weren't accustomed to attracting new buyers in the digitally networked world. These prospects come from an evolving demographic — millennials and Gen Z who were increasingly adopting the new ways of evaluating options online and making reservations.There were three key challenges that the client was facing.Outdated and aging systems (legacy core)Inadequate web presence and e-Lack of predictive customer understanding and analytics
