Awarded “Top Workplaces” 6 Years, Nelbud Uses AI to Continue Success
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Olivia
技术栈
- AI Assistant
- Mobile Scheduling
- Auto-Scheduling
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 预测分析
适用行业
- Professional Service
适用功能
- 人力资源
- 商业运营
用例
- 补货预测
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
Nelbud Services Group is the largest exhaust hood cleaning, fire protection, and grease cleaning enterprise in the United States. The organization’s “employee first, customer second” mindset separates them from their competition and has led to their ranking as a “Top Place to Work” for six out of the last seven years. The jobs of Nelbud’s technicians are hard and dirty work, so finding candidates to fill those positions is difficult. Yet, for the last two years, Nelbud has been diligent in finding the right people for the right jobs as they’ve grown from 200 to 350 employees. With aggressive national expansion plans, Nelbud’s commitment to finding the right talent will be critical as they grow their business reach beyond their current eastern footprint.
挑战
Crafton and his team have never had people lining up outside the door to apply for their jobs. The work conditions make it difficult to find candidates to fill positions in Nelbud’s rapidly expanding team. After employees start, a frequent sentiment Nelbud hears is “we love the company, but the job is okay.” Candidates often agreed to job conditions when screened by recruiters over the phone, but when it came time to interview, the majority never showed up. On average, Nelbud recruiters would spend 5 to 7 hours a week scheduling interviews, but experienced an estimated 90% interview no-show rate. Today, with help from Olivia, Crafton estimates show rates have improved by 50%. Before Olivia, Nelbud’s recruitment process took more than a week to complete. It was delayed by back and forth communication with hiring managers, leaving voicemails, and checking calendars, only to find that the candidate was no longer available. Due to Olivia’s mobile and auto-scheduling abilities, they cut down that time to just 72 hours, allowing managers to focus on more valuable work.
解决方案
The “Google of hood cleaning,” as referred to by CEO, Michael Crafton, Nelbud has a reputation as an industry leader that embraces change and technology. Yet, members of the team were skeptical of adopting AI. That hesitance shifted once the Nelbud team met their new AI assistant, Olivia, and learned how her assistive intelligence aligned with Nelbud’s culture. Olivia, who they believe represents their values of embracing change, doing good, and putting the employee first, turned out to be the perfect mix of Nelbud’s commitment to employees and innovation. Since implementation, the company has been able to move recruiting coordinators away from administrative tasks and into newly created HR business partner roles, providing greater value and support to Nelbud employees. As a result, Olivia’s implementation not only resulted in a lower turnover rate due to improvements in candidate experience, but also thanks to recruiters ability to better support onboarding and retention efforts.
运营影响
数量效益
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