BanRegio 从手动流程转型为智能自动化数字银行
公司规模
Large Corporate
地区
- America
国家
- Mexico
产品
- ProcessMaker platform
技术栈
- Low-code BPM
- Workflow software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
BanRegio 是一家上市公司，净资产达 40 亿美元。自 1994 年成立以来，该银行一直致力于为客户提供高水平的知识和经验。BanRegio 在墨西哥中部和北部的 44 个城市设有 133 家分行。它主要为中小型公司提供服务，例如商业贷款、租赁、保理和营运资金贷款。该银行的使命是与客户和市场保持一致，以提供尽可能最佳的体验。
挑战
在实施 ProcessMaker 之前，BanRegio 一直采用手动流程和最少的软件应用程序。工作流程中缺乏自动化技术，导致 BanRegio 无法实现最高的客户满意度。银行需要将数据从 Excel 电子表格和各个工作站迁移到中心位置和更强大的应用程序。BanRegio 的流程和计算需要更有效地组织和管理，然后纳入新定义的工作流程。银行需要制定一个标准操作程序计划，以评估流程性能和效率。该机构希望让客户能够跟踪索赔进度。最后，BanRegio 希望缩短对客户查询的响应时间，以改善客户体验。
解决方案
通过利用 ProcessMaker 平台，BanRegio 实施了一款在线应用程序，为客户的投资提供服务。管理人员创建的表格会自动路由到适当的路径，以提供快速高效的响应时间。此外，ProcessMaker 允许零售店客户轻松提交和跟踪他们的索赔和疑虑。BanRegio 将其 Pentaho 报告与 ProcessMaker 集成，使管理人员能够监控平均流程和客户响应时间。这些经理随后使用这些信息来评估其流程的有效性。
运营影响
数量效益
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