适用行业
- 海洋与航运
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 时间敏感网络
关于客户
Biozyme 是一家经历了快速增长的公司,这导致订单量和运输需求的增加。该公司有专人负责管理运输流程和客户服务。然而,现有流程效率低下且耗时,对客户服务造成了负面影响。该公司需要一个能够简化运输流程、降低成本并腾出时间与客户互动的解决方案。
挑战
Biozyme 是一家快速发展的公司,在管理其运输流程方面面临着重大挑战。该公司只有一名人员负责处理运输流程,同时还负责客户服务。这导致了一个耗时且低效的过程,因为个人必须浏览多个网站才能获得单个报价。这种低效率不仅成本高昂,而且对客户服务产生了负面影响,因为本来可以用于客户互动的时间却花在了管理运输流程上。
解决方案
Biozyme 求助于 Freightview 来解决其运输流程效率低下的问题。 Freightview 是一种运输管理解决方案,使 Biozyme 能够简化其运输流程,从而跟上不断增加的订单数量。该解决方案不仅减少了获取报价所花费的时间,还腾出了可用于客户服务的宝贵时间。通过实施 Freightview,Biozyme 能够更多地关注客户互动而不是运输流程,从而降低成本并改善客户服务。
运营影响
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