Bucks New University: An IT Department That Fully Serves Its Busy University Community
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Bomgar
技术栈
- Remote Support Technology
- VPN
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
服务
- 系统集成
关于客户
Bucks New University is a higher educational institution based in High Wycombe, Buckinghamshire, England. It also has a satellite campus for nursing and applied healthcare research in London at Uxbridge. The University offers undergraduate and postgraduate courses to local and international students in the areas of applied management, art and design, healthcare, and technology. The University's mission is to put its students first and work responsively with the very best partners to influence, inspire and nurture talent for professional and creative careers. Providing first-class IT solutions is an essential component of the University’s aim to deliver the best experience for its staff and students.
挑战
Bucks New University in Buckinghamshire, England, was in need of a robust IT solution to serve its campus communities. The University had entered a joint agreement with Cisco and HP for IT services and infrastructure, and as part of that agreement, the University outlined its remote support needs. The geographical distance between the two campuses and the need to support off-campus locations posed a significant challenge. The University was also in the process of migrating away from its legacy Windows domains, which brought additional challenges. The University needed a solution that could provide support to users on virtually any platform, no matter where they were located.
解决方案
Bomgar, a provider of remote support solutions, was recommended by Cisco/HP as a possible solution to the University's needs. Bomgar delivers its solution for enterprise remote support via a secure appliance, which integrates easily into any environment. This solution removed the geographical and technological barriers between the University's IT staff and the users they support. Bomgar's remote support solution connects to users on virtually any platform, no matter where they are located. The solution also allows the University's support teams to share remote support sessions and collaborate with each other to quickly troubleshoot issues. The University is also planning to use Bomgar's advanced capabilities, such as its Jump Client technology and Bomgar Button, and integrate Bomgar with HP’s Service Manager.
运营影响
数量效益
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