Canadian Municipality Replaces Paper-Based “Administrative Nightmare” with Intelex Document Control
公司规模
Mid-size Company
地区
- America
国家
- Canada
产品
- Intelex Document Control
技术栈
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 系统集成
- 培训
关于客户
The Town of Ajax is a municipality located in Ontario, Canada. It has a population of approximately 110,000 and is the first fully registered municipality in North America with all nine of its departments being ISO 9001 certified since 1997. The municipality employs over 300 full-time staff and approximately 500 additional part-time staff during their peak summer months. The Town of Ajax was looking for an electronic document management system to replace their paper-based system, which had become an administrative nightmare.
挑战
The Town of Ajax was struggling with a paper-based document management system that had become an administrative nightmare. The municipality was maintaining 27 sets of binders across their departments with hard copies of their ISO 9001 quality documentation. Every time a document was created, edited, or updated, 27 copies had to be printed, distributed, and added to each binder. This process was not only time-consuming but also led to a lack of version control, disparity across the departments, and last-minute scrambling to ensure audit preparedness. The municipality needed a system that would allow them to better manage their ISO 9001 documentation, including operating procedures, work instructions, and related forms.
解决方案
After releasing an RFP, the Town of Ajax identified Intelex as the software provider most capable of delivering a cost-effective solution that would support their ISO 9001 certification. The Intelex solution offered automated email notifications to drive annual reviews and streamline the approval process, and the software would also create a consistent, reliable audit trail. The purchase of the Intelex solution coincided with the implementation of a new version of the ISO 9001 standard, so the Town of Ajax simultaneously updated their documentation as they uploaded it into the Intelex system. They also received technical support and training from the Intelex team, who helped get them up and running. The end result was a clean, accessible, and centralized location for employees (and auditors) to find the most up-to-date documentation and conduct reviews and approvals when necessary.
运营影响
数量效益
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