Celerity Telecom Case Study
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Fulcrum
技术栈
- Mobile forms apps
- Offline mapping
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 电信
适用功能
- 现场服务
- 维护
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Celerity is a telecom contracting company that designs, builds, and services fiber optic and wireless infrastructure. They are the primary medium for communication and data transfers in the world today. They have engineered thousands of miles of fiber optic infrastructure for telecommunications and utility companies as well as educational and governmental organizations. Their seasoned professionals use the most current equipment, making Celerity a premier provider of OSP engineering, aerial and underground construction, splicing and testing services, and next mile wireless networks.
挑战
Celerity, a telecom contracting company, was facing a challenge with their data collection and storage methods. Their field technicians and engineers were collecting massive amounts of data while conducting route maintenance, inspections, and feasibility studies for their customers. However, their manual collection and storage methods were becoming too time-intensive. They needed a digital platform that would enable them to collect and store data all in one central location. They were looking for a scalable and customizable solution. They tried a few different mobile forms apps, but they were not worth their time or effort due to the price point.
解决方案
Celerity decided to implement Fulcrum, a mobile forms app that is not the cheapest but provides the best value for money. Fulcrum was chosen for its responsiveness to Celerity's needs, its support for offline mapping, and its ease of use. Fulcrum allows Celerity to import their existing maps for their field technicians to follow, a critical feature for their route maintenance tasks that can span long distances. The ease of use of Fulcrum was also a key factor in its selection, as it makes it as easy as possible for field technicians to use.
运营影响
数量效益
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