Cintas Builds Generative AI-Powered Internal Knowledge Center with Google Cloud
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Vertex AI
- Google Cloud
技术栈
- Generative AI
- Kubernetes
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - Generative AI
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
用例
- 数字孪生
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
Cintas Corporation is a Fortune 500 company headquartered in Cincinnati, Ohio, and is publicly traded on the Nasdaq Global Select Market under the symbol CTAS. The company provides a wide range of products and services to help businesses maintain clean, safe, and professional environments. Cintas serves over one million businesses of various sizes and types, offering uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers, and safety training. The company's mission is to help its customers get ready for the workday by ensuring their facilities and employees are well-prepared. Cintas is committed to delivering high-quality services and products that enhance customer satisfaction and operational efficiency.
挑战
Cintas Corporation, a leading provider of business-to-business services, is undergoing a digital transformation to enhance its customer experience. The company recognizes the growing demand for personalized and efficient customer interactions and sees generative AI as a key enabler in empowering its workforce. Cintas aims to leverage Google Cloud's Vertex AI platform to develop an internal knowledge center that will allow its employee-partners to quickly and easily access critical information. This initiative is driven by the need to improve customer service productivity, speed, and accuracy, ultimately delivering remarkable and personalized value to customers.
解决方案
Cintas is expanding its partnership with Google Cloud to develop a generative AI-powered internal knowledge center using Vertex AI. This platform will enable Cintas' employee-partners to efficiently navigate large sets of contracts, documents, and product libraries, improving their ability to find critical information. The knowledge center will enhance customer service capabilities by providing insights necessary for delivering personalized customer experiences throughout the customer lifecycle. By leveraging Google Cloud's advanced analytics and real-time visibility, Cintas aims to improve decision-making and tailor sales and service interactions. The company has already modernized its application development with Kubernetes and migrated its legacy enterprise applications to Google Cloud, setting a strong foundation for this new initiative.
运营影响
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