技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资产管理系统 (EAM)
适用行业
- 建筑物
- 零售
适用功能
- 设施管理
- 维护
用例
- 资产健康管理 (AHM)
- 资产生命周期管理
关于客户
Circle K 是一家全球便利店和加油站连锁店,成立于 1951 年,总部位于亚利桑那州坦佩和加拿大蒙特利尔。该公司在全球经营便利店和加油站组合,并被连锁便利店 Alimentation Couche-Tard 收购,2021 年收入为 530 万美元。2015 年 9 月,Circle K 成为 Couche-Tard 便利店的全球品牌,取代 Mac、Kangaroo Express 和 Statoil Fuel 品牌。该公司目前在全球拥有超过 100,000 名全职员工。 Circle K 的房地产投资组合包括办公楼、燃油泵、便利店和电动汽车充电站,在加拿大、丹麦、爱沙尼亚、香港、爱尔兰、拉脱维亚、立陶宛、挪威、波兰、瑞典和世界各地拥有超过 15,000 个站点。美国。
挑战
Circle K 是一家全球便利店和加油站连锁店,在管理其庞大的房地产投资组合时面临着多项挑战,其中包括遍布多个国家的 15,000 多个地点的办公楼、燃油泵、便利店和电动汽车充电站。该公司拥有大量的内部和外部技术人员,这使得安排维护计划和从数百名分散的技术人员那里获取工单数据的任务变得复杂。 Circle K 需要一个可扩展且灵活的解决方案来管理不同地区站点的各种运营。该公司还寻求单一软件解决方案来管理其全球产品组合和员工队伍,并全面了解维护和资产的支出。
解决方案
Circle K 实施了基于 ServiceNow 构建的 Nuvolo Connected Workplace 解决方案,用于设施管理。该解决方案包括供应商管理、维护管理和技术人员移动应用程序等模块。 Nuvolo 解决方案帮助 Circle K 改善员工的通信和数据捕获、简化供应商服务交付和管理、取代现有的孤立 IT 和维护解决方案,并全面了解维护和资产的支出。该平台使 Circle K 能够将现有的手动工作流程数字化,使员工更容易报告维护问题。它还为技术人员提供了一个供应商门户,用于接收和关闭请求,并在某些情况下处理工单的发票。 Circle K 能够为其在 Nuvolo 的资产创建数字记录,确保所有相关资产信息都存储在集中式平台上。
运营影响
数量效益
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