City of Charlotte Addresses Data Deficiencies With iWay
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- iWay Master Data Server
- iWay Service Manager
- Data Stewardship Portal
技术栈
- Master Data Management
- Data Cleansing
- Data Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 城市与自治市
适用功能
- 商业运营
服务
- 数据科学服务
- 系统集成
关于客户
The City of Charlotte is a municipal government in Charlotte, North Carolina. It is the second-largest financial center in the U.S. and the nation’s 16th most populous city. As the city grows and experiences land use changes, officials recognized the need for accurate address information to deliver services – everything from code enforcement to garbage pickup – to businesses and residences. The City partnered with Mecklenburg County Land Records on the Service Impact Messaging by Address (SIMBA) project, in recognition of the county’s vital role with the initial assignment of physical addresses.
挑战
The City of Charlotte, North Carolina, lacked a centralized repository for managing physical and mailing address information. This deficiency led to duplicate or erroneous address records that created additional challenges with service delivery. Inaccurate address information was able to creep into databases whenever a name was misspelled or a duplicate address was entered. City staff members often discovered address anomalies but there was latency involved in resolving the data issues and updating the associated databases. All of these data quality issues cost money by requiring extra resources for resolution.
解决方案
The City purchased iWay Master Data Server (MDS) software to automate data profiling, cleansing, matching, merging, enrichment, remediation, and monitoring activities. This mature software package, a key component of the iWay Information Asset Management Platform, now enables the City to carefully check its data records, identify duplicates, standardize discrepancies, remediate exceptions, and create a master database of “golden address records” – with associated x and y coordinates (for geo-coding), USPS address labels, tax data, and tax fee data. The City is using iWay Service Manager in conjunction with Biztalk to integrate the data with consuming systems. Initially, two City departments will use the address information from SIMBA. The Cityworks application within the Solid Waste Services department will be the first application to consume the master address information, followed by a new CRM system for CharMeck 311.
运营影响
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