肯尼亚合作银行案例研究
公司规模
Large Corporate
地区
- Africa
国家
- Kenya
产品
- ProcessMaker
技术栈
- Dynamics CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 欺诈识别
- 监管合规监控
服务
- 系统集成
- 软件设计与工程服务
关于客户
肯尼亚合作银行是东非共同体中经济规模最大的国家肯尼亚的一家商业银行。该银行由肯尼亚中央银行（中央银行和国家银行监管机构）授权经营。该银行引入了代理银行模式，在肯尼亚拥有深厚的客户基础，截至 2018 年 12 月，其账户数超过 750 万。2010 年，该银行因其出色的增长而被《伦敦金融时报》评为“肯尼亚最佳银行”。肯尼亚合作银行有限公司根据《公司法》在肯尼亚注册成立，并根据《银行法》获得营业许可。该银行最初于 1965 年根据《合作社法》注册成立，直至 2008 年 6 月 27 日，该银行特别股东大会决定根据《公司法》注册成立，以符合在内罗毕证券交易所 (NSE) 上市的要求。该银行于 2008 年 12 月 22 日公开上市。
挑战
肯尼亚合作银行是肯尼亚一家领先的商业银行，其所使用的软件套件无法提供银行所需的全面解决方案。该银行需要将旧系统与其工作流解决方案集成。例如，该银行需要简化账户管理流程，同时又不丢失现有投资的信息。他们首选能够扩展现有软件价值的工作流解决方案，尤其是能够从以前的系统中获取信息并将数据整合到流程中，然后连接到点解决方案、云解决方案等的解决方案。合作银行还希望提高其上传文档的身份验证流程的安全性和效率。该银行没有适当的技术支持大规模数字识别工作，因此不得不采用手动流程。
解决方案
合作银行知道，为了提高安全性、保持合规性并提供尽可能最佳的客户体验，它需要一个强大的工作流系统。ProcessMaker 的工作流自动化软件使银行能够满足其各个部门的需求，包括完整的贷款生命周期和资产融资。合作银行需要一个强大的解决方案，能够在一个平台上简化其所有分支机构和流程。可能的解决方案所需的复杂性、定制和功能数量是巨大的。信息不仅安全地传输到新平台，而且由于效率的提高和多个不同系统的连接，旧软件的价值也得到了提升。由于 ProcessMaker 平台对非技术人员来说直观且易于使用，同时为开发人员提供高级功能，合作银行能够使用 ProcessMaker 满足所有运营需求。
运营影响
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