Coincidir Servicios Financieros 利用 ProcessMaker 提高资产回收率
公司规模
Mid-size Company
地区
- America
国家
- Mexico
产品
- ProcessMaker Workflow and BPM software suite
- Strategy One - Core Banking System
- Buro de Crédito - Credit Rating Agency
- Círculo de Crédito - Credit Rating Service
技术栈
- Workflow Automation
- Business Process Management
- Risk Assessment System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 采购
- 销售与市场营销
用例
- 质量预测分析
- 监管合规监控
服务
- 系统集成
- 软件设计与工程服务
关于客户
Coincidir Servicios Financieros 是墨西哥金融体系的一家小额信贷机构和金融中介。他们为不同行业的金融需求提供一系列服务，包括个人信贷、健康信贷、中小企业直接信贷（欧洲货币体系国际）、农业信贷以及储蓄和投资服务。Coincidir 在过去 13 年中一直拥有运营开发银行融资渠道的经验。作为一家小额信贷机构，其大部分业务致力于向没有正式收入和很少或没有信用记录的人提供贷款。
挑战
Coincidir Servicios Financieros 是墨西哥的一家小额信贷机构，在管理贷款核查流程方面面临挑战。该流程是手动的、耗时的且缺乏精确性，导致贷款回收率低。允许信贷额度的资格标准并不总是得到满足，导致每 200 万美元的贷款只有 10% 的回收率。Coincidir 需要一个有效且全面的风险分析流程来防止他们承担高风险贷款。他们还需要最大限度地缩短贷款审批时间，以接收更多账户并提高客户满意度。新的工作流程需要可复制且灵活，以适应 Coincidir 将来可能决定向其客户提供的任何新信贷服务。
解决方案
Coincidir 实施了 ProcessMaker，这是一款领先的工作流和 BPM 软件套件，用于自动化基于表单的审批驱动流程并连接现有的公司系统。ProcessMaker 实施的第一阶段仅用了 6 周时间就完成了，使 Coincidir 能够快速启动并运行。在拥有 250 名员工的公司中，有超过 100 名 ProcessMaker 用户，这些流程直接影响了 Coincidir 的约 40%。ProcessMaker 使 Coincidir 能够开拓新的业务渠道。自首次实施以来，他们已经扩展了流程中提供的信用类型。ProcessMaker 现已成为其机构和公司文化中不可或缺的一部分。
运营影响
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