Common Desk 通过 OfficeRnD 简化运营并为员工提供支持
技术
- 网络与连接 - NFC
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 金融与保险
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
关于客户
Common Desk 是一家灵活工作空间提供商，由 Nick Clark 于 2012 年创立。该公司的使命是通过为所有人创造深思熟虑的时刻、人际关系和归属感来增强工作日体验。截至 2020 年，Common Desk 运营着 19 个地点，提供了强烈的社区意识。该团队致力于寻找创造性的方式来与有需要的人分享他们所拥有的东西。在采用 OfficeRnD 之前，Common Desk 使用定制开发的解决方案来管理其运营，事实证明这种解决方案效率低下且繁琐。
挑战
Common Desk 是一家灵活工作空间提供商，一直在努力开发定制开发的解决方案来管理计费、会议室预订和其他运营活动。缺乏内部开发团队、功能问题和复杂的发票流程阻碍了公司的发展。 COVID-19 大流行期间削减非必要成本的需要进一步加剧了这种情况。定制解决方案不方便用户使用，导致社区经理向高级员工频繁询问。此外，该软件并不可靠，通常需要开发人员的干预来解决问题。这分散了团队对核心职责的注意力。此外，该软件对于会员来说很不方便，他们只能查看发票而不能下载。他们还必须联系 Common Desk 团队来更改账单详细信息或检查付款状态。
解决方案
Common Desk采用了OfficeRnD管理平台，满足了他们的功能需求并降低了他们的技术开支。该平台帮助 Common Desk 简化了会议室管理、会员体验和合同等领域的运营。然而，最显着的好处在于计费。该平台实现了开票、收款、记账的无缝集成，让开票更加方便、快捷、高效。它还赋予了社区经理和其他工作人员权力，给予他们更多的自主权。此外，它还使会员可以更轻松地访问和支付发票。该平台还使修改发票变得更加容易，例如在应用折扣时。在 COVID-19 大流行期间，该平台帮助有效管理会员资格变化。 OfficeRnD、Stripe 和 Xero 之间的集成简化了计费流程。
运营影响
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