Concord Fire Department Improves Emergency Response with PolicyTech®
公司规模
SME
地区
- America
国家
- United States
产品
- PolicyTech
技术栈
- Policy Management Software
实施规模
- Departmental Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 远程监控系统
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
The Concord Fire Department is a government organization based in Massachusetts, United States. The department is comprised of 51 employees, including firefighters and IT managers. The department is responsible for responding to various types of emergencies and has policies and procedures in place for each type of emergency they may encounter. The department operates out of two stations and is divided into four different groups. Each group had its own way of operating during an emergency, leading to a lack of standardization and potential confusion during emergency responses.
挑战
The Concord Fire Department in Massachusetts was facing a challenge in managing its policies and procedures for various emergencies. The department had a need for a better system to manage these documents and ensure that all department employees were aware of the content of these policies and procedures. Additionally, the department needed to standardize its operating procedures. With four different groups at two stations, there were up to eight different ways of operating at a particular emergency scene. This lack of standardization was causing confusion and inefficiency during emergency responses.
解决方案
The Concord Fire Department implemented PolicyTech, a policy management solution, to standardize its operations and ensure that all members of the department are on the same page. Whenever a new policy is introduced, every employee receives an email notifying them that they need to review the policy. The department also reviews new policies, policies up for review, and amended documents during a daily morning roll call to ensure that every member knows what is expected of them. The department also upgraded to a hosted solution, which allows them to access policies and procedures from anywhere, not just within the department. This has made it easier for firefighters to reference procedures or chains of notification during emergencies.
运营影响
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