纽约市立大学法学院通过 ProcessMaker 实现数字化，实现无摩擦的管理决策
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- ProcessMaker
技术栈
- Low-code BPM
- Workflow Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Digital Expertise
技术
- 平台即服务 (PaaS) - 应用开发平台
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 教育
适用功能
- 人力资源
- 商业运营
用例
- 过程控制与优化
- 质量预测分析
服务
- 系统集成
- 软件设计与工程服务
关于客户
纽约市立大学法学院是纽约市立大学 (CUNY) 系统的一部分，也是全美排名第一的公益法学院。该校的双重使命是服务于人类需求的法律实践，以及变革法律的教学、学习和实践，以涵盖那些被排斥、边缘化和压迫的人，这使它成为一个独特的机构。作为纽约市唯一一所公立法学院，纽约市立大学法学院通过这一使命增加了获得优质法律培训的机会。纽约市立大学是纽约市的公立大学系统。它是美国最大的城市大学系统。纽约市立大学成立于 1961 年，由 26 个校区组成：11 所高级学院、7 所社区学院、1 所本科荣誉学院和 7 所研究生院。该大学招收了超过 275,000 名学生，其校友中有 13 位诺贝尔奖获得者和 24 位麦克阿瑟奖获得者。
挑战
纽约市立大学法学院需要消除导致重要决策工作流程出现瓶颈和冗余的手动和纸质密集型任务。该学院处理多个办公室的行政请求，这些请求因手动步骤而变得缓慢 — 尤其是在招生、经济援助和人力资源部门。教职员工和学生依靠人工输入信息、手动文书工作、电子邮件跟进以及在办公室之间走动来通知流程利益相关者。如果没有集中、透明的方式来跟踪和分配责任，流程就会密集运行，瓶颈不明显，沟通也重复。最终，容易出错的低效率会浪费时间、金钱和劳动时间 — 这与纽约市立大学法学院以提供卓越学生服务为荣的理念背道而驰。
解决方案
通过使用 ProcessMaker 的工作流解决方案，纽约市立大学法学院数字化并自动化了关键运营工作流，从而实现了更加清晰、敏捷的学生与员工之间以及员工之间的互动——涵盖人力资源、招生办公室和财务援助部门。他们采用了低代码业务流程管理 (BPM) 和工作流软件，这使得即使是非技术型纽约市立大学法学院员工也可以轻松规划并以数字方式简化其现有的手动流程。该校使用 ProcessMaker 创建了一个完全数字化的招生申请，使该流程完全自动化。现在，招生部门可以对学生进行所有后续跟进，以获取更多信息、验证准确性以及任何进一步行动的请求，而这些都可以在极少甚至没有人工干预的情况下完成。该校目前正在与 ProcessMaker 合作，以与 PayPal 集成，并为学生提供一种简化的课程座位预订存款方式。
运营影响
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